Citizens Financial Group Reviews

Updated August 20, 2014
Updated August 20, 2014
362 Reviews

2.5
362 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Citizens Financial Group CEO Bruce Van Saun
Bruce Van Saun
40 Ratings

Review Highlights

Pros
  • Work life balance is rarely an issue only if the branch's QTD sales numbers are met (in 25 reviews)

  • Good Benefits and a changing work environment that's friendly to employees to attract talent (in 25 reviews)


Cons
  • The company preaches work life balance and that's not what is going on (in 13 reviews)

  • They don't understand that there are sales goals and that it is a sales position (in 25 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good place to work, but a lot of anxiety from potential buyout

    Current Employee - Risk Manager  in  Smithfield, RI
    Current Employee - Risk Manager in Smithfield, RI

    I have been working at Citizens Financial Group full-time for more than a year

    Pros

    good people that are a lot of fun to work with. I enjoy most of the people at the job

    Cons

    some high anxiety on job. Also, it seem cut throat when it comes to going for promotions and getting ahead

    Advice to ManagementAdvice

    Keep it up

  2.  

    Senior Personal Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Personal Banker  in  Westlake, OH
    Current Employee - Senior Personal Banker in Westlake, OH

    I have been working at Citizens Financial Group full-time for more than 3 years

    Pros

    Vacation time, compensation and steady hours

    Cons

    None professionally. Very few personally.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Glad its over..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Clio, MI
    Current Employee - Customer Service Representative in Clio, MI

    I have been working at Citizens Financial Group part-time for more than a year

    Pros

    -Holidays off
    -Nice starter job for college students

    Cons

    -Not a lot of people moving up

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    A Short but informative time

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Financial Group as an intern for less than a year

    Pros

    Good Benefits and a changing work environment that's friendly to employees to attract talent.

    Cons

    Very bureaucratic. Owned by RBS which makes things very difficult to do across the board.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Its better than not working

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center  in  Providence, RI
    Current Employee - Call Center in Providence, RI

    I have been working at Citizens Financial Group full-time for more than a year

    Pros

    Good pay office perks time off

    Cons

    Long hours 3rd shift promotions

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Foreign owned, constant change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Financial Group full-time

    Pros

    Good People. Strong history.

    Cons

    Culture is dead. Morale is low. Banking is a tough environment but shouldn't be an excuse to not treat employees with appreciation. Owned by the worst bank in the world....seriously.

    Advice to ManagementAdvice

    Positive employee experience and morale, founded on a solid corporate culture breeds profitability and performance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    overall good experience and variety

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Security  in  Cranston, RI
    Current Employee - Information Security in Cranston, RI

    I have been working at Citizens Financial Group full-time for more than a year

    Pros

    great team, good place to learn

    Cons

    Compesation may be in line with industry, but trends cause attrition for compensation advancement

    Advice to ManagementAdvice

    recognize talent as part of being a better regional bank.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Riddled with sub-par management and incompetence. This bank made me hate banking, after 16 years in the industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Risk Analyst  in  Providence, RI
    Former Employee - Business Risk Analyst in Providence, RI

    I worked at Citizens Financial Group full-time for more than 5 years

    Pros

    Generous paid time off (if your Dept. is staffed and you're allowed to take the time off.)

    Cons

    The only way to advance is to leave your current position and apply for other positions in other areas of the bank. And if you accept another role there's a good chance your responsibilities will be nothing like they told you they'd be.

    Horrible "managers". It's a wonder some of them actually find their way to work, let alone earn a VP or SVP title.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    How not to bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Financial Group

    Pros

    Good benefits and a clean environment to work

    Cons

    Poor management, no room to move up and inflexible hours. Employees are treated poorly and are not valued or respected for the hard work they do

    Advice to ManagementAdvice

    Learn how to lead and respect your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Lack of support.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Financial Group full-time for more than 5 years

    Pros

    Friendly coworkers in the same position.

    Cons

    Company instability.
    Lack of raises.
    Outdated software to support customers.
    A lack of focus on specifics.
    Daily fire drills on categories that your performance is not based on.
    Conference calls up to 3 times a day.
    No support for staffing.
    Never a thank you just a kick when something is not right.

    Advice to ManagementAdvice

    Stop changing the incentive plan every quarter. Try to be consistent like your competitors. Maybe this will slow down the high turnover.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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