Citizens Financial Group

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Citizens Financial Group Reviews

Updated October 29, 2014
Updated October 29, 2014
397 Reviews
2.5
397 Reviews
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Citizens Financial Group CEO Bruce Van Saun
Bruce Van Saun
61 Ratings

Review Highlights

Pros
  • Work life balance is well respected and most managers are supportive of colleagues needs (in 25 reviews)

  • I didn't receive benefits from here but from what I heard there were good benefits (in 29 reviews)


Cons
  • there is no work life balance as there use to be (in 19 reviews)

  • They don't understand that there are sales goals and that it is a sales position (in 29 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Alot of changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Financial Group full-time (more than 10 years)

    Pros

    Clearly all about the customer service, what we can do better to help the customers is the most important part of the job.

    Cons

    You need to be a teller a banker a supervisor a manager a operations specialist all in one day all at the same time

    Advice to ManagementAdvice

    Relax

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Licensed Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Banker in Pittsburgh, PA
    Current Employee - Licensed Banker in Pittsburgh, PA

    I have been working at Citizens Financial Group full-time (more than 3 years)

    Pros

    If you want to get in to the world of a financial consultant it is a good opportunity vs a lot of firms that are offering 100% commission jobs. Here you get your base salary for the day to day activities and commission on both the branch level quarterly and the investments level monthly.

    Cons

    With all of the current changes the employees are expected to learn and execute every role in the branch. A lot is delegated to colleagues and the typical day as a Licensed Banker involves running a teller drawer, acting as a personal banker with a revenue goal, where there is constant pressure for checking accounts, and also as a licensed professional in the branch. If that is your main focus, it is very difficult because there is not much time left in the day for those Activities. There are very limited products you are able to sell at first and always a lot of politics to be sure you are getting the bonus you were promised. Most employees work well over 40 hours but fear the wrath of their managers and upper management if they would get overtime, and managers always give a hard time when you let them know you are over hours and need to shave some time off for the week so many people get paid for only 40 hours but work much more.

    Advice to ManagementAdvice

    There seems to be a major disconnect between upper management and branch level colleagues. I rarely speak to another banker here who actually likes their job or is not looking elsewhere. Respect and make your people happy first and they will work better for you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Good Colleagues at Citizens.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Boston, MA
    Former Employee - Sales Manager in Boston, MA

    I worked at Citizens Financial Group full-time (more than 5 years)

    Pros

    Many different career opportunities in the Boston & Providence locations.

    Cons

    Different business lines operate in their own silo's.

    Advice to ManagementAdvice

    Manage two levels down more often and you will identify opportunities to improve the bank and reduce attrition.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Citizens colleagues work hard, are fairly rewarded and the people I work with are fantastic!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Financial Group

    Pros

    Great people who are positive, enthusiastic and willing to help. We continue to deliver and improve our results.

    Cons

    Our systems can be a little painful sometimes.

    Advice to ManagementAdvice

    Continue to keep morale up - have fun!

  6. 1 person found this helpful  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banker I in West Chester, PA
    Former Employee - Banker I in West Chester, PA

    I worked at Citizens Financial Group full-time (more than an year)

    Pros

    Good benefits, opportunities to advance, fair hours, good medical/dental

    Cons

    Not enough pay, ridiculous goals

    Advice to ManagementAdvice

    Don't hire managers that are not capable of leading a sales team.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Great Company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Financial Group

    Pros

    Cares about employees upper management is very helpful.

    Cons

    Branch managers lack consistency, not enough follow through.

  8.  

    good pay

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Financial Group

    Pros

    company pays very well, good benefits

    Cons

    limited opportunity for advancement, also very behind other banks in technology

    Advice to ManagementAdvice

    update your technology

  9.  

    Personal Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker in Malden, MA
    Current Employee - Personal Banker in Malden, MA

    I have been working at Citizens Financial Group full-time (more than an year)

    Pros

    Great benefit package, Community based company

    Cons

    Need to add more balance in co-workers social meeting or events

    Advice to ManagementAdvice

    Keep up the good work, work on giving better raises/bonuses

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    I started as a teller, and was promoted to banker.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker in Albany, NY
    Former Employee - Personal Banker in Albany, NY

    I worked at Citizens Financial Group full-time (more than 3 years)

    Pros

    - great training program
    - good for an entry level job
    - financial incentives were good
    - fun atmosphere
    - easy to move up

    Cons

    - pay isn't great, but then again it's an entry level position (teller)
    - in store hours range from 10 am - 7 pm and on weekends
    - sometimes you will get a great manager, sometimes you will not

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    not the same typical bank it use to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in Plymouth, MA
    Current Employee - Branch Manager in Plymouth, MA

    I have been working at Citizens Financial Group full-time (more than 10 years)

    Pros

    I worked with a lot of great people over the years. I love the sales as long as it is need based. Great place to start and then move on.

    Cons

    there is no work life balance as there use to be. Incentives have gone away but the work load has not. It has turned into a big bank going to a profit and loss basis. They are decreasing benefits in 2015. Taking back 5 vacation days and reducing the match on the 401K. The pension was pulled a few years back with other benefits. They want numbers not quality. regional manager asks for weekly commitment (sales) and does not care where we get them

    Advice to ManagementAdvice

    care about the employees more than the bottom line. they say to honor the citizens credo, but they do not. upper management has us pushing sales to meet bottom line even if it is not need based.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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