Citizens Financial Group

  www.cfgcareers.com
  www.cfgcareers.com

Citizens Financial Group Reviews

Updated December 21, 2014
Updated December 21, 2014
421 Reviews
2.5
421 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Citizens Financial Group CEO Bruce Van Saun
Bruce Van Saun
72 Ratings

Review Highlights

Pros
  • Work life balance is well respected and most managers are supportive of colleagues needs (in 25 reviews)

  • I didn't receive benefits from here but from what I heard there were good benefits (in 29 reviews)


Cons
  • No work life balance if you are a branch employee; branches are severely understaffed (in 22 reviews)

  • They don't understand that there are sales goals and that it is a sales position (in 30 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    Dreadful; high stress, high turnover, no job is worth it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Personal Banker
    Current Employee - Senior Personal Banker

    I have been working at Citizens Financial Group full-time (more than 8 years)

    Pros

    I can no longer think of any pros--even the pay which is higher than most should indicate that the company has to pay above market to compensate for the work environment.

    Cons

    * Micromanaging--managers at every level cares about the numbers whether it is sales (how many checking you can sell in a day), information gathering "forms", how many times during the day, week, month, software and applications are used, scripting every customer interaction. There are so many educated and overqualified employees but they are never given the freedom to do their job or what it right for the customer only forced to cram every product the bank has to offer whether they need or want it.

    * Aggressive sales--very aggressive. Even the tellers are pushy. Contradicts what the company alleges to preach. It will only get worse now there are shareholders to report to.

    * Eroding benefits--used to be the redeeming quality. Tuition repayment, down payment assistance for employee home purchase, pension, all gone.
    Impossible to move up unless your career path involves more sales

    * Rewards unethical behavior--as long as your numbers are good, you'll move up the retail chain. All too often employees on the retail front will do what they have to appease the managers (branch, regional, etc.) so if that means strong-arming sales, trickery, and fraud to get the numbers. Continue to exceed "performance" and you'll be rewarded.

    * High turnover, high stress environment. If only the recruiters were truthful about the day to day minutia and drudgery, endless brow-beating, and abusive tactics, no one would man the branches.

    * Management at all levels do not promote or foster input or opinions. If you do not agree, you will be dealt with.

    * No work life balance if you are a branch employee; branches are severely understaffed.

    * No development or ability to transition to other departments, divisions, job categories unless you are in New England.

    Advice to ManagementAdvice

    Extraordinary disconnect between management and "leadership" and the people (yes, these are people you defecate upon with lives and families and aspirations) who are on the front lines saving the company from the years of poor decisions and failed strategy are extremely unhappy. Unhappy employees are unproductive employees. Talk to your people and get to know them. They are smart and talented but not valued. Your inaction and complacency is what got you here.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Summer Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Evergreen Teller in Laconia, NH
    Former Employee - Evergreen Teller in Laconia, NH

    I worked at Citizens Financial Group part-time (less than an year)

    Pros

    Learned a lot, good work life balance, very community oriented, health and dental for 20 hours/wk employees, family-first attitude

    Cons

    Heavy on the selling for tellers with little to no training to back it up, not a lot of consistency on goals from one branch to another

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Terrible company to work for!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Personal Banker in Providence, RI
    Former Employee - Senior Personal Banker in Providence, RI

    I worked at Citizens Financial Group full-time (more than an year)

    Pros

    Compensation is decent besides that there are not many pros!

    Cons

    Terrible culture, they expect and require you to push sales down everyones throat who walks through the doors whether or not they are interested or even need a product! Coworkers and management can be very cut throat, terrible management at the branch level and upper management!!! As a Universal banker you are on the teller line most of the time and are still expected to open accounts and when you do have someone who wants to open an account you better hurry up and do it as quick as possible but still make sure you ask everything they want you to ask and make sure you open as many products as possible regardless if the customer needs it or not! tOverall this company is going downhill fast and its only getting worse now that they are public now!!

    Advice to ManagementAdvice

    Stop pushing products down every customer's throat and focus on doing right by your customers!! Pay more attention to management because a lot of them have no clue how to manage people and only care about themselves!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Poorly managed bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Banker in Philadelphia, PA
    Former Employee - Licensed Banker in Philadelphia, PA

    I worked at Citizens Financial Group full-time (more than an year)

    Pros

    -Starting salary is better than most banks.
    -Easy to expense travel to training events

    Cons

    -High management turnover results in many people who dont know what they are doing.
    -Banks are old and oftnen in need of remodeling.
    -Outdated technology and computer systems

    Advice to ManagementAdvice

    Stop firing people for minor issues, leads to banks filled with new employees with no idea how to do basic banking transactions. I worked in a bank with no manager and no assistant manager, only person who knew anything was a part time teller.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    So much potential to be a great company, but there are colleagues in senior management that don't support the culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager
    Current Employee - Branch Manager

    I have been working at Citizens Financial Group full-time (more than 10 years)

    Pros

    Better than average benefits, great training, possible to be promoted within

    Cons

    There is no work life balance, regional/marketplace management is not supportive of company culture, sales goals are unrealistic

    Advice to ManagementAdvice

    You really need to look at they way colleagues are able to "anonymously" provide feedback. Executive leadership will always encourage colleagues to voice opinions and provide suggestions for improvement or ask questions. However, the Regional Managers discourage such participation without "running it by them" first. This prevents the real issues from ever rising to the top of the house because most often these are members of senior management trying to make themselves look as good as possible through numbers. There are a lot of corrupt practices taking place to ensure sales "results".

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great learning experience for beginners

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller Manager in Cumberland, RI
    Former Employee - Teller Manager in Cumberland, RI

    I worked at Citizens Financial Group full-time (more than an year)

    Pros

    The training resources are at your finger tips. Associates are willing to help from other banking centers. Hours are long but certain branches and managers are wiling to accommodate. Salary and benefits are pretty decent.

    Cons

    There is no room to advance in your career path unless you plan on staying in a the same position for 7 years. From experience, some managers managed branches very poorly as far as customer service and treatment of staff. There is a high turnover in staff..... .

    Advice to ManagementAdvice

    My advice to management is to promote growth in the company and retain the associates that truly have meaning for the services that are provided. On that note, Branch managers should be monitored closely on Branch performances etc. From my experience, associates fear speaking up of Branch managers wrong doings.

    Doesn't Recommend
    Approves of CEO
  8. 1 person found this helpful  

    could have been better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker Univ in Beverly, MA
    Former Employee - Personal Banker Univ in Beverly, MA

    I worked at Citizens Financial Group full-time (less than an year)

    Pros

    compensation was good, and the amount possible for bonuses was also very high. I didn't receive benefits from here but from what I heard there were good benefits.

    Cons

    management did not know what they were doing, branch manager and assistant manager never got along. Branch manager did not allow for growth, consistently tried to hold employees back. also did not like the hours, very hard to balance school with this job.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Long days , low chance of fulfillment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Financial Group full-time

    Pros

    None what so ever at all

    Cons

    Long days, stressful life style, no time for family, only chance on moving up depends on who you know.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Working at Citizens Bank as a retail banker has been a true roller coaster ride, many ups and many downs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banker
    Current Employee - Banker

    I have been working at Citizens Financial Group full-time

    Pros

    The best reasons to work at Citizens at the branch level are the colleagues, the customers, and the benefits. Most colleagues contribute to the team at the branch level. Most customers are pleasant and appreciate good service. The company has an excellent benefit plan including healthcare,matching 401K, shopping/entertainment discounts. Extensive training for new hires, and monthly training modules.

    Cons

    Challenges include the inconsistencies in how each branch is managed in terms of adherence to bank operational policies, communications between managers and bankers/tellers, and managerial styles. Compensation is inconsistent across similar/same job titles.

    Advice to ManagementAdvice

    Branch managers and assistant managers NEED management training, especially communications and interpersonal relationship skills.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Its better then not having a job......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker Univ in Philadelphia, PA
    Current Employee - Personal Banker Univ in Philadelphia, PA

    I have been working at Citizens Financial Group full-time (more than an year)

    Pros

    okay starting salary for personal bankers (pays more then TD or Wells Fargo) , paid mileage and parking for training travel or if "floating" is a part of your position, room for advancement if you can stay the course (its a rocky one), Paid Bank Holidays!!!! there are a lot (take that TD), 401k opportunity.....

    Cons

    Depending on when you get hired it can take up to 6-8 weeks before you get your health benefits, call nights 2 a month if you have people in your branch who don't want to go, in house lead sale phone calls, pressured to sell sell sell, mirco- managed.... everything you do has to be accounted for, health benefits options are getting worse

    Recommends
    Neutral Outlook
    No opinion of CEO

Citizens Financial Group Photos

Work at Citizens Financial Group? Share Your Experiences

Citizens Financial Group

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.