Citizens Property Insurance Reviews

Updated February 2, 2015
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2.9
27 Reviews
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Recommend to a friend
Approve of CEO
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Barry Gilway
10 Ratings

Employee Reviews

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  1. Not bad for a call center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL

    I worked at Citizens Property Insurance full-time (more than 3 years)

    Pros

    Good pay. Good health benefits. Paid vacation and sick time. No nights or weekends.

    Cons

    Strict quality reviews. Strict schedule adherence. Limited room to grow.

  2. Good Company to work for, but nowhere to go.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - N A in Tampa, FL
    Current Employee - N A in Tampa, FL

    I have been working at Citizens Property Insurance full-time (more than 3 years)

    Pros

    Amazing healthcare benefits. I had an incredible manager who was very supportive of a work-life balance and very excited to offer me opportunities to benefit my development

    Cons

    Citizens focus of operations is in Jacksonville, leaving a good number of very high quality employees with no where to move within the Tampa office.

    Advice to ManagementAdvice

    You have a huge building in Tampa. Consider moving more operations to this site to encourage employee growth and development.,

    Recommends
    Negative Outlook
    Approves of CEO
  3. My experience at Citizens as the Site Manager for Eberl Claim Service was great. I supervised 78 adjusters to 3-7-2007

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Eberl Site Manager in Jacksonville, FL
    Former Intern - Eberl Site Manager in Jacksonville, FL

    I worked at Citizens Property Insurance as an intern (more than 3 years)

    Pros

    Great people and good $

    Cons

    Citizens does a great job being fair to its employees

    Advice to ManagementAdvice

    Listen to the troops on the line

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful

    A place to build a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tallahassee, FL
    Current Employee - Anonymous Employee in Tallahassee, FL

    I have been working at Citizens Property Insurance full-time (more than 10 years)

    Pros

    Compensation is competitive. There is work/life balance. Executive leadership is sincere about fulfilling the company's mission and leads by example. Good overall benefit package.

    Cons

    Top down communication needs to improve. Significant improvement needs to occur in the area of career development opportunities for the regular employees. Small inner-circle receives advancement opportunities and higher compensation. Many employees left or are leaving as the job market improves.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful

    Stable environment and good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Tallahassee, FL
    Current Employee - Director in Tallahassee, FL

    I have been working at Citizens Property Insurance full-time (more than 10 years)

    Pros

    Good health benefits with reasonable cost and great vacation and sick time. Unbeatable 401k match with 100% match of the first 8%. Good people to work with and stable company employment. Company has improved since the new CEO Barry Gilway came on board.

    Cons

    Constantly changing areas and teams including a complete turnover of the entire Human Resources area. Extremely rigid ethics and gift policies. No reasonable punishment for ethics violations, if you violate an ethics rule or policy(regardless of the severity), termination of employment has been the only action taken with employees. Unnecessary and constantly changing technical environments, technical complexity far exceeds company requirements, siloed technology teams make collaboration difficult, IT Sr. Management has old school thoughts ideas from the "State Agencies" and has been in their roles too long to effect realistic or positive change to the organization. Trying to constantly do to many projects at one time and then wonder why a number of projects fail or run longer then estimated. Company pay not in line with the market industry, no bonus structure since it part of the state.

    Advice to ManagementAdvice

    Stop trying to do too many things at one time and the constantly ongoing changes. Focus on manageable chunks of work activities/projects and realistic timelines rather than trying to do everything all at the same time. Too many projects going on at one time while you are trying to move all the IT offices to Jacksonville and doing a staff reorganization is extremely disruptive to the staff and is resulting in significant employee turnover and loss of historical knowledge as well as subject matter expertise.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful

    Benefits good but in decline, poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Property Insurance full-time

    Pros

    Many good dedicated employees. Strong desire to achieve a good work-life balance.

    Cons

    Incompetent and arrogant people in positions of authority due to cronyism and personal insecurities. Ethics and morals are sorely missing, despite being allied about extensively.

    Advice to ManagementAdvice

    Replace everyone director and above. You'll loose a couple of good people unfortunately, but it's near impossible to discern the good from the bad in this toxic culture that has been created. Your primary purpose is to be there when a storm comes, not line the pockets of your friends.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful

    No career opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Property Insurance full-time (more than a year)

    Pros

    Amount of vacation and sick time is very good

    Cons

    Micro managed; must be a favorite to suceed; lack of training

    Advice to ManagementAdvice

    Improve career advancement

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful

    Rewarding experience working on a team to recreate a more robust policy and claim system.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Jacksonville, FL
    Current Employee - Business Analyst in Jacksonville, FL

    I have been working at Citizens Property Insurance full-time (more than 3 years)

    Pros

    Employees with teamwork mindset, good benefits.

    Cons

    Employee pay is below market.

    Advice to ManagementAdvice

    Invest in the employees, it will promote loyalty.

    Recommends
    Positive Outlook
    Approves of CEO
  10. My years and experience with Citizens Property Ins Corp was rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commercial Underwriter in Jacksonville, FL
    Former Employee - Commercial Underwriter in Jacksonville, FL

    I worked at Citizens Property Insurance (more than 10 years)

    Pros

    The best reasons to work at Citizens is the great benefits they offer and the working environment is good, you are always treated as an adult.

    Cons

    The biggest challenge working at Citizens was not being able to have my ideas considered.

    Advice to ManagementAdvice

    none at this time

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful

    Hostile Work Environment, Leadership...what leadership?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Property Insurance full-time (more than 5 years)

    Pros

    Benefits, work life balance. Not too many pros for this place.

    Cons

    Pay, Management, Horrible Work Environment. This was easily one of the most corrupt companies I have ever been employed with. I hope the State of Florida starts to seriously investigate the workings of this companies and put people in charge that actually care about the tax payers dollars. The level of back door dealings and executive perks are a joke. The poor management is comical at times. The problem is if Citizens was actually a public traded company I think most of the Executives would be doing time for fraud.

    Advice to ManagementAdvice

    Retaining Employees is actually important.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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