Citizens Property Insurance

www.citizensfla.com
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Citizens Property Insurance Reviews

Updated June 22, 2015
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2.7
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Recommend to a friend
Approve of CEO
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Barry Gilway
13 Ratings

31 Employee Reviews

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  1. Helpful (3)

    Java Developer Intermed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FLORIDA in Tallahassee, FL
    Current Employee - FLORIDA in Tallahassee, FL

    I have been working at Citizens Property Insurance

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good Benefits, especially the 401K match.

    Cons

    Bad management, self concerned, poorly planned work.

    Advice to Management

    NEW != better: you have *YET* to do a full top down business review/design, two new IT systems later, it still does not work, gee, go figure... SEE "RATIONAL PROCESS".


  2. Underwriter Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Brandon, FL
    Former Employee - Underwriter in Brandon, FL

    I worked at Citizens Property Insurance (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great benefits and vacation package

    Cons

    There are no good managers.

    Advice to Management

    Hire managers who actually know what they are doing. If they had the right managers in place, this would potentially be a great place to work.


  3. IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bradenton, FL
    Current Employee - Anonymous Employee in Bradenton, FL

    I have been working at Citizens Property Insurance full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent work environment, some great coworkers, great benefits especially the 401K matching, relaxed business attire (allowed to wear jeans). Flexible time off policies.

    Cons

    Upper Management needs help. They sometimes allow lower management dictate for the entire enterprise while that lower management doesn't know the downstream implications. They have decided to all of their IT to Jacksonville.

    Advice to Management

    Get a handle on what is going on within your IT environment and your management. Ensure your people follow processes and not just make up their own. With this move you created havoc and have lost a great deal of knowledge about your environment which is showing.


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  5. The people I worked with had a lot of knowledge about the Insurance Industr.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tallahassee, FL
    Current Employee - Anonymous Employee in Tallahassee, FL

    I have been working at Citizens Property Insurance

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    The benefits package is great.

    Cons

    Company politics is the biggest issue.


  6. customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Property Insurance

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good amount of training, higher than average pay to start.

    Cons

    High turnover, stressful environment ,small raises


  7. Helpful (1)

    Not bad for a call center.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL

    I worked at Citizens Property Insurance full-time (More than 3 years)

    Pros

    Good pay. Good health benefits. Paid vacation and sick time. No nights or weekends.

    Cons

    Strict quality reviews. Strict schedule adherence. Limited room to grow.


  8. Good Company to work for, but nowhere to go.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - N A in Tampa, FL
    Current Employee - N A in Tampa, FL

    I have been working at Citizens Property Insurance full-time (More than 3 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Amazing healthcare benefits. I had an incredible manager who was very supportive of a work-life balance and very excited to offer me opportunities to benefit my development

    Cons

    Citizens focus of operations is in Jacksonville, leaving a good number of very high quality employees with no where to move within the Tampa office.

    Advice to Management

    You have a huge building in Tampa. Consider moving more operations to this site to encourage employee growth and development.,


  9. Helpful (1)

    A place to build a career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tallahassee, FL
    Current Employee - Anonymous Employee in Tallahassee, FL

    I have been working at Citizens Property Insurance full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Compensation is competitive. There is work/life balance. Executive leadership is sincere about fulfilling the company's mission and leads by example. Good overall benefit package.

    Cons

    Top down communication needs to improve. Significant improvement needs to occur in the area of career development opportunities for the regular employees. Small inner-circle receives advancement opportunities and higher compensation. Many employees left or are leaving as the job market improves.


  10. Helpful (2)

    Stable environment and good benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Tallahassee, FL
    Current Employee - Director in Tallahassee, FL

    I have been working at Citizens Property Insurance full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good health benefits with reasonable cost and great vacation and sick time. Unbeatable 401k match with 100% match of the first 8%. Good people to work with and stable company employment. Company has improved since the new CEO Barry Gilway came on board.

    Cons

    Constantly changing areas and teams including a complete turnover of the entire Human Resources area. Extremely rigid ethics and gift policies. No reasonable punishment for ethics violations, if you violate an ethics rule or policy(regardless of the severity), termination of employment has been the only action taken with employees. Unnecessary and constantly changing technical environments, technical complexity far exceeds company requirements, siloed technology teams make collaboration difficult, IT Sr. Management has old school thoughts ideas from the "State Agencies" and has been in their roles too long to effect realistic or positive change to the organization. Trying to constantly do to many projects at one time and then wonder why a number of projects fail or run longer then estimated. Company pay not in line with the market industry, no bonus structure since it part of the state.

    Advice to Management

    Stop trying to do too many things at one time and the constantly ongoing changes. Focus on manageable chunks of work activities/projects and realistic timelines rather than trying to do everything all at the same time. Too many projects going on at one time while you are trying to move all the IT offices to Jacksonville and doing a staff reorganization is extremely disruptive to the staff and is resulting in significant employee turnover and loss of historical knowledge as well as subject matter expertise.


  11. Helpful (2)

    Benefits good but in decline, poor leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Property Insurance full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Many good dedicated employees. Strong desire to achieve a good work-life balance.

    Cons

    Incompetent and arrogant people in positions of authority due to cronyism and personal insecurities. Ethics and morals are sorely missing, despite being allied about extensively.

    Advice to Management

    Replace everyone director and above. You'll loose a couple of good people unfortunately, but it's near impossible to discern the good from the bad in this toxic culture that has been created. Your primary purpose is to be there when a storm comes, not line the pockets of your friends.



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