Civil Service United Kingdom
3.0 of 5 21 reviews
www.civilservice.gov.uk London, United Kingdom 5000+ Employees

Civil Service United Kingdom Reviews

Updated May 31, 2014

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3.0 21 reviews

                             

20% Approve of the CEO

Civil Service United Kingdom Cabinet Secretary Sir Jeremy Heywood

Sir Jeremy Heywood

(5 ratings)

62% of employees recommend this company to a friend
21 Employee Reviews
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    Good job ruined by Central Government cuts and not being able to listen to people "in the front line and on the ground".

    County Court Bailiff (Current Employee)
    Portsmouth, South East England, England (UK)

    ProsPension benefits and working conditions.

    ConsToo many staff cuts whilst the workload is ever increasing, unlike the wages.

    Advice to Senior ManagementGet a grip and listen to your subordinates, they don't always have the wrong idea(s) !

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Civil Disorder

    Customer Service Manager (Former Employee)
    Manchester, England (UK)

    ProsJob security and annual leave allowance.

    ConsRemoval of front line staff and poor customer service especially to the most vulnerable client group, pensioners.

    Advice to Senior ManagementQuality not quantity required. We have adopted call centre mentality.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    The traditional civil service culture is fast turning into a private sector experience, minus the pay!

    Executive Officer (Former Employee)
    London, England (UK)

    ProsFlexible working opportunities are popular (unless you work in private or press office). A culture exists where people feel pride in their work which is positive to see despite the negative points made by the public and media. A good sense of camaraderie amongst civil servants.

    ConsA place where change is very slow. Many elements of the civil service are losing their values as they morph into a private sector machine (following greater influence of ministers and people eager to please top management) - examples include elements of indirect bullying and harassment particularly of junior grades. The team spirit is being diluted as people are becoming more individualistic in outlook and behaviour in order to 'stand out'. Following the redundancy programme, a lot of relatively young and inexperienced people were promoted to jobs they're unqualified for particularly with management skills and they are very defensive against constructive criticism. Many permanent secretaries have left the civil service for the private sector and those who have replaced them fail to provide a challenge function to ministers and they keep a lower profile due to the reduction in staff morale.

    Advice to Senior ManagementBe more open to criticism and change which junior grades wish to see. Stop double standards - junior people are not allowed to undertake secondments or further education whereas senior people or the elite fast streamers are given these opportunities. who then end up eventually moving onto more 'lucrative' careers in the private sector. Invest in your junior and BME employees. Stop the cliquey culture of people having to fit into a certain group - at the moment its the only way to secure a promotion as no one hires people they dont know or are not connected to in some way. Make the recruitment, pay and appraisal process more transparent.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    The people I work with are lovely but we don't get told important information

    Support Officer (Current Employee)
    Portsmouth, South East England, England (UK)

    ProsThe pros are the people I work with and the fact that my current job is building my confidence ready for applying for promotion.

    ConsWe didn't get told recently when new people joined our department. I still don't know if they are permanent additions or not. Promotion prospects seem remote as there keep being freezes on recruitment.

    Advice to Senior ManagementThere needs to be more openness. We've been told we don't need team meetings as we will be told if there is anything we need to know yet two people have joined in the last week and I don't know the first thing about it. I would also feel more motivated if there was a realistic prospect of getting promoted - there seem to be very few opportunities. The people I know who have been promoted have been lucky.

    No, I would not recommend this company to a friend

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    Management incompetence and bullying covered up by HR

    CIVIL SERVANT - GRADE 7 (Former Employee)
    London, England (UK)

    ProsA commitment to public service and delivering good quality work at G6/G7 (B1, B2) levels and a professional and co-operative working environment at these grades.

    ConsUnnecessary levels of costly administrative middle management at more senior grades, where incompetent managers have been 'promoted out of the job they can't do' and a management attitude supported by HR to suppress and bully any individuals who question such hierarchies.

    Advice to Senior ManagementOrder a thorough review of bullying (past and present), remove SPADs from the civil service pay roll, and review the wasteful and expensive procurement of suppliers and services using over-priced private companies like Capita and G4S.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Exciting for a first timer but just as exciting when leaving...

    Policy Official (Former Employee)
    London, England (UK)

    ProsGet to see how the Government really works and how much of the work carried out is actually done by you. Great holiday benefits and flexible working patterns.

    ConsVery structured and grade dependent so exposure to higher level work at times limited. Rewards and pay always dependent on Government budgets.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Paperwork, proceedure and protocol

    Anonymous Employee (Current Employee)

    ProsLots of time off, loads of options for flexible working, excellent PENSION (even with the proposed changes), very secure job.

    ConsNo career system or prospects, a promotion lottery, rubbish basic salary and a senior management who don't really have the respect of thier employees.

    No, I would not recommend this company to a friend

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    Okay, but the Old Boy's Club Stereotype still relevant as ever.

    Project Support Officer (Current Employee)
    London, England (UK)

    ProsThe canteen is rather good, and the job is as secure as you can get.

    ConsUnfortunately, in my part of the Civil Service, the perks of being a permanent member of staff is being eroded by the Culture of the Contractor, who are on vastly inflated rates, thinking that because they have fixed hours, and are not permitted home working, or any other benefits which permits an inclusive working environment, then neither should anyone else. The number of contractors on one of our sites, where a lot of jobs are being relocated to cut costs, negates and wipes out any saving made. There are "permanent contractors" who are obsessed with making themselves indispensable by refusing to share or train people... ironically, in some cases that was the sole purpose of their appointment. I am constantly undermined by my line manager, who uses my resources to carry out tasks meant to be carried out by other business areas, and not caring about the work they are supposed to do, yet berates us for not carrying out the tasks we were meant to do promptly. I work on average 60-75 hours a week, but this is not reflected in my pay.

    Advice to Senior ManagementEmbrace modern working practices, and don;t be afraid to gt rid of deadwood.

    Yes, I would recommend this company to a friend

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    Started off well

    Administrative Officer (Former Employee)
    London, England (UK)

    ProsStability, working together for the good of the country. Annual increases in wage, pension.

    ConsPoor career advancement, vulnerable to systemic harassment and discrimination within independent departments

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Varied and of two extremes - good and bad

    Anonymous Employee (Former Employee)
    London, England (UK)

    Pros- working on policies and topics which affect the nation
    - sense of prestige and history pervades
    - fascinating insight into how decisions are made by Govt of the day
    - strong team spirits between peers & colleagues (but lost between hierarchical grades)
    - flexible working hours and generous annual leave entitlement

    Cons- inflexible hierarchy
    - nepotism: many instances where people would be hired as temps then given permanent positions after 6 months (following HR changes)
    - promotions based on favouritism (informal coaching given to preferred candidates)
    - poor people management skills by team leaders (cliquey groups who do not like being challenged)
    - opaque performance appraisal systems esp when determining who was awarded a bonus and why
    - inconsistent perks - only fast streamers and senior staff at team leader level and above allowed on secondments & career breaks
    - training budget focused on high-flying graduate fast streamers
    - low pay & constant protrayal of negative image from media/politicians/public

    Advice to Senior Management- stop politicising civil servants
    - focus on upskilling civil servants by sharing training across other govt depts to save costs
    - stop pandering to political elements and be proud of challenge function, which has been sadly diluted
    - have a more visible and proactive group of senior civil servants/permsecs who actively engage with their departments
    - do more to retain top talent, most are leaving out of fear the constant negative portrayal of their profession is limiting career prospects in the future

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Civil Service United Kingdom reviews and ratings — including employee satisfaction and approval rating for Civil Service United Kingdom CEO Sir Jeremy Heywood . All 21 reviews posted anonymously by Civil Service United Kingdom employees.