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James D. Fielding
I worked at Claire's Stores
Pros – They tell you about the benefits 6 paid holidays 5 personal days and 1 week of vacation.
Cons – what they don't tell you is x-mas eve & x-mas are your days off you have to work everyday the week of thanksgiving but thanksgiving that is your day off. You are required to work and 8 hour shift with noone else in the store to help you and told to go to the bathroom in the back room but leave the door open so you can hear if any customers come in they say they give you a break but how if you are the only one there. They change the store every weey due to markdowns and planograms but never give you extra hours. If someone calls and complains they don't even ask what happened in the store they just give the customer a gift card making you look like and idiot and until recentally the took back everything no time limit even if it was worn. They still take back earrings the someone has worn they just clean them with achocol. . If you worked more than 40 hours it was half time where your assistant made time and half even on holidays.
Advice to Senior Management – Go work in a store and do what you require all of the managers to do with the payroll you give them.
No, I would not recommend this company to a friend
2010-04-14 13:52 PDT
I have been working at Claire's Stores full-time for more than 5 years
Pros – The discount, can earn bonus if you make planned sales
Cons – working nights, weekends, and holidays. cattiness between other stores when you're supposed to be part of the same team
Advice to Senior Management – Don't put so much emphasis on training of the key holders if the store manager will always be required to be there!
2013-05-29 20:40 PDT
1 person found this helpful
I have been working at Claire's Stores
Pros – Great employee discount
Bonus incentives for beating last year numbers
Recognition within store managers' conference calls when goals are exceeded
Recognition when new ideas are brought to the table
Cons – This is retail, I expect to work nights, more hours than my 40, and for the company to want to make a profit. I do not expect to be treated like a child and have to do silly things like "sign off on voicemail when you schedule your store meeting." I am an adult, as are almost all my employees. If you ask me to have a store meeting, I will have it, trust me! The amount of tasking is fine, but spread it out. There are weeks that my employees could take a nap and nobody would notice, then they throw a plano update, markdown and a million revisions (because someone at the corp. level could not get it right the first time) in the same week and oh yeah... no payroll to do it in. If you have employees and management that care about the business, you will bonus, and bonus well. The downside to that is the amount of hours you are by yourself (4-8, depending on the day) and have to run back to go to the bathroom between customers. Shoplifting is a big problem but so are employees not watching the store and talking on the phone or chatting with each other rather than giving good customer service to deter said shoplifters. I'm a firm believer in you get out of the employees what you are willing to put into their training and the way you treat them. Upper management should realize that, too.
Advice to Senior Management – Treat your store managers like adults and pay them accordingly.
Assisstant managers should make more money, they are an integral part of a stores dynamics.
Don't hire the first person that is interviewed for an upper management position just because you need a warm body to work.
Quit being so stingy with the payroll and maybe you won't have issues with people working off the clock, committing time clock fraud, execution of tasks, and customers complaining about the wait times for piercing or being checked out. You will make more money when there are employees in the store to take care of the customers.
2010-10-16 21:42 PDT
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