Clarabridge

  www.clarabridge.com
  www.clarabridge.com
Work in HR? Unlock Free Profile

Clarabridge Reviews

Updated August 25, 2014
Updated August 25, 2014
30 Reviews
3.4
30 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Clarabridge Co-Founder & CEO Sid Banerjee
Sid Banerjee
20 Ratings

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Wonderful Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager, Talent Acquisition  in  Reston, VA
    Current Employee - Manager, Talent Acquisition in Reston, VA

    I have been working at Clarabridge full-time for more than a year

    Pros

    This company cares about their employees and constantly thinking of ways to improve benefits and other perks. Very happy with their benefits.

    Cons

    Lower employee cost and higher 401k matching would be nice.

    Advice to ManagementAdvice

    Better communication from the senior management.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Company to Work For!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Reston, VA
    Current Employee - Anonymous Employee in Reston, VA

    I have been working at Clarabridge full-time for less than a year

    Pros

    Fast paced technology company with great culture

    Cons

    Lots of changes but brininging on a lot of new opportunities

    Advice to ManagementAdvice

    Continue supporting staff and encouraging an innovative work environment

    Recommends
    Positive Outlook
    Approves of CEO

    Clarabridge Response

    Jun 23, 2014Talent Acquisition Operations Lead

    Thanks for writing! The Clarabridge Talent and Culture team is constantly working to innovate and improve our culture, benefits, and work environment. Exciting things are coming just down the road ... More

  3. 2 people found this helpful  

    Don't believe the crap - this is a great company doing great things.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Reston, VA
    Current Employee - Anonymous Employee in Reston, VA

    I have been working at Clarabridge full-time for more than 5 years

    Pros

    Company has good vision, continues to execute well, has a market leading product, strong leadership across sales, services, finance, marketing, and technology, and for ambitious, no-drama professionals with a desire to build a great company - provides employees with fantastic career growth and opportunities.

    Company has continued to out compete much bigger competitors, and offers a unique "multichannel" solution for collecting and interpreting customer feedback from a wide range of customer interaction platforms - making it a natural choice for large companies across retail, telecom, technology, banking and other sectors.

    Cons

    Entitled whiners who expect rapid promotions after 1-2 years, perhaps after getting trophies all their lives for showing up, will be disappointed - this is a place where you earn respect, responsibility, and where your actions and commitment to follow through, creating customer and company value, working well with your peers, being constructive, and NOT whining matter.

    Technology is constantly being pushed to new levels of performance due to continuous "big data' requirements, more sources, and more rapid, real time processing needs. Employees need to be comfortable working at the cutting edge of business and technology innovation. Those expecting a simple, predictable work environment will be disappointed. You can't "dial it in" here.

    Advice to ManagementAdvice

    Keep building culture, You have created a "best place to work" for a reason - keep up the great efforts. Accentuate the positive, Keep hiring a mix of smart and talented people from all walks and levels of life. Build on the momentum you've created so far. And never fail to believe you've solved all problems - every day is a new challenge, competitor, market opportunity. Don't let disgruntled employees distract you from your much grander mission than theirs. .

    Recommends
    Positive Outlook
    No opinion of CEO

    Clarabridge Response

    Jun 23, 2014Talent Acquisition Operations Lead

    Thanks for writing! We place a high emphasis on listening and responding to the Voice of the Employee, so we’re always happy to hear what current Clarabridgers have to say about their day-to-day ... More

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 2 people found this helpful  

    Company Spiraling Downwards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Reston, VA
    Former Employee - Anonymous Employee in Reston, VA

    I worked at Clarabridge full-time for more than a year

    Pros

    For the actual content and significance of the work you do, you will make a nice salary. Add in the flexible work schedule, the copious amounts of free food left over from training and meetings, and the generally high spirits in the office (almost certainly disingenuous, but hey, who cares?), and the place can be a decent place to work.

    Cons

    Take everything that was mentioned as a pro for this job and, assuming you've been at the company longer than the 6-9 month period it takes for the coolness of a new job to wear off and assuming you aren't a mindless corporate soldier, throw it out the window.

    Being as no one in college has even the slightest hint at what text analytics is, the interview process is almost exclusively selling you on the work environment. They have a few levers they try to pull during the process - a lot of youth in the company, a medium-size technology corporation that operates like a fun start-up, relatively quick promotions, experience working with some of the largest companies in the world - yet they never really tell you what you'll actually be doing. As a result of this interview process, be prepared to work with a lot of individuals that really should be bagging up your recent Macy's purchase. The intelligence found in almost every employee you'll interact with is perplexingly limited. Though this could simply be a problem at all medium to large companies.

    Also, the state of the company preached by executives and the actual state of the company could not be more unaligned. You are bombarded from the interview process into your position at Clarabridge with constant reminders of how great Clarabridge is, how successful it is, how many deals it's closing, how much they control the CEM market space (which, of course, is self-proclaimed), how they just secured some new equity financing, and so on and so forth. Anyone with even a rudimentary understanding of corporate finance could see that, contrary to the overwhelming feeling in the office, it really doesn't seem very likely that Clarabridge is turning a profit. Especially considering that revenue growth is the only widespread corporate initiative (and a failing one), with literally no conversation about curbing the out-of-control expenses (such as hiring a VP of Training that oversees 3 people total - a manager and two employees underneath)

    If you are simply looking for a job with good pay, decent perks, and a somewhat fun/youthful environment, Clarabridge can be a good fit for you. All I will say is that if you are fortunate enough to have other offers or do not absolutely need the money, really take a thorough look at Clarabridge to see if it's right for you.

    Advice to ManagementAdvice

    Every executive should have a better sense of where the company stands in the market space. Get rid of the irrational, pom-pom waving executives (ahem, marketing), and approach corporate decisions more pragmatically. Continuously patting yourself on the back with your self-proclaimed successes does nothing to improve your current house of cards. Actually, don't bother, because I doubt that Clarabridge will last very long once it goes public, as investors will finally get a peek at those depressing financial statements. Sell your shares wisely.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Clarabridge Response

    Jun 23, 2014Talent Acquisition Operations Lead

    Thank you for taking the time to open up about your experience working with Clarabridge. Creating an environment where each of our team members can flourish is the single highest priority of the ... More

  6. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Reston, VA
    Current Employee - Sales in Reston, VA

    I have been working at Clarabridge full-time for more than 3 years

    Pros

    fast paced, great technology, industry leader

    Cons

    sometime misguided by upper management

    Advice to ManagementAdvice

    keep doing what you are doing but be open about it to whole company

    Recommends
    Positive Outlook
    Approves of CEO

    Clarabridge Response

    Jun 23, 2014Talent Acquisition Operations Lead

    Thanks for your review! We’re always eager to hear what current employees have to say about life, work, and anything else Clarabridge-related, so we really appreciate the time you took to share your ... More

  7. 3 people found this helpful  

    Awful Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  Reston, VA
    Current Employee - Business Analyst in Reston, VA

    I have been working at Clarabridge full-time for more than a year

    Pros

    People like to talk about the free snacks - but seriously? That's probably the only thing about working there, especially if you like junk food.

    Cons

    The people are awful. Okay, not all of them, but most of them.

    80% are recent college graduates and most probably graduated from college in the past 3 years. They all like to think they are smarter than you when in reality, they are the epitome of all the millenial articles that are being written today.

    Not once in the time i've been working here have I really had an honest conversation with management. They like to talk about the "open-door" policy - but really there is not.

    Advice to ManagementAdvice

    Stop hiring recent college graduates. Hire people with real experience and then actually try to develop them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Promising company, cool product, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Clarabridge full-time for less than a year

    Pros

    Clarabridge does a great job of bringing excellent people in to work for them. Bright, talented, accessible, and innovative staff make coming to work very rewarding. The product is very innovative, and there isn't really anything else like it on the market which has set the company up for success. Management is accessible and most make an effort to get to know employees on an individual basis. Company culture is still in an early phase of development, but it looks like its headed in a good direction. Snacks, lunch, happy hours, and other events are a plus.

    Cons

    Clarabridge lacks structure, which is both good and bad. Less structure means more flexibility, but the larger the company grows, the more chaotic that flexibility can become. Senior management and executive staff are a little flakey and quick, spur of the moment changes and decisions can occasionally produce some whiplash. Growing pains are to be expected, but the grace period for figuring this out won't last forever. Vacation offerings are also a little stingy, particularly for the industry.

    Advice to ManagementAdvice

    Make a plan and stick to it. Your company is no longer the 50 person operation it used to be. Put some processes in place and USE THEM once they've been installed. There will be a lot less headaches in the long run.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    A close-knit, caring company with boundless potential

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Clarabridge full-time

    Pros

    Lots of bright, ambitious, and hard-working people here. Talented executives who know you by name and take interest in you as a person. Networking events don't feel like work at all because people are fun to be around. Many different opportunities to work with Fortune 500 companies and tackle some of their most pressing business challenges. Employees are enabled to explore and pursue career paths where they can be the most successful.

    Cons

    Rapid growth means we cannot do everything at once and must accept trade-offs when we make decisions. More formality is needed to keep everyone on the same page and working toward the right goals.

    Advice to ManagementAdvice

    Continue to promote and hire great leaders. Recognize employees who make strong internal mentors and exhibit kindness and professionalism. It will take strong teamwork to tackle our biggest challenges.

    Recommends
    Approves of CEO
  10. 5 people found this helpful  

    Work Place that Feels like High School

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Clarabridge full-time for more than a year

    Pros

    Free food and drinks, free trip if company goal is met

    Cons

    It feels like high school - bunch of cliques around the office. Or worse yet, a college frat/sorority.

    Too bad for you if don't fit in or not in your 20s and like to party in Arlington. Because that's how you become part of the in crowd.. join their kickball team and go out drinking on Thursday night, so you can't come into work on Friday and come in hungover.

    Recruitment is done for recent college graduate - which mean a bunch of entitled millenials thinking they will get a raise and promotion within 6 months.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Clarabridge is on the move.....upward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Reston, VA
    Current Employee - Anonymous Employee in Reston, VA

    I have been working at Clarabridge full-time

    Pros

    This company is growing in leaps and bounds. With any company growing so fast there are bound to be hiccups and pains along the way. This is an opportunity to shine as an employee. The creative bubble is abundant and the opportunity to bring new, fresh and innovative ideas is open. The 3-5 year outlook for Clarabridge is promising and I expect to continue to see great things unfold. I'm so happy to be part of the next "big" thing in this industry space.

    Cons

    The free "unhealthy" snacks and sodas have got to go. In a world full of wellness programs, insurance premium rates based upon healthy lifestyle and fitness there is no room to provide or advertise cookies, chips and candy. It would be helpful if the free fitness center were advertised better or if a gym membership reimbursement program was offered.

    Advice to ManagementAdvice

    As with any size company that is in a period of rapid growth it's difficult for communications, systems and internal resources to keep up. While there are glimmers of hope, it would be helpful to see it on a more rapid pace. There is a big window of opportunity for management and leadership training. It's clear that there are young senior managers that have grown through the ranks with Clarabridge that have not been exposed to the role or responsibility of being a senior leader. Training, training, training.

    Recommends
    Positive Outlook
    Approves of CEO

Worked for Clarabridge? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.