Clearlink Reviews

Updated August 24, 2014
Updated August 24, 2014
78 Reviews

3.7
78 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Phil Hansen
46 Ratings

Review Highlights

Pros
  • Fun incentives, up and coming ideas, Free health care, (in 8 reviews)

  • Fun people, energetic environment and a workplace that I can really enjoy coming to every day (in 6 reviews)


Cons
  • Clearlink is just a summer sales company pretending to be a call center (in 6 reviews)

  • The company is growing and has some small growing pains that come along with growing (in 5 reviews)

More Highlights

Employee Reviews

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  1.  

    Inside Sales Rep. - Good place to gain sales experience, but tactics can be very manipulative in certain departments.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Verizon/Frontier (TelCo) Sales Representative  in  Salt Lake City, UT
    Former Employee - Verizon/Frontier (TelCo) Sales Representative in Salt Lake City, UT

    I worked at Clearlink full-time for less than a year

    Pros

    You learn how to set up the sales process in order to be more persuasive. Fun/young people, super laid back call floor, music, applause for big sales, etc.

    Cons

    As stated above, the way they prefer you to handle customers in certain departments is being deceiving. This was my first sales job so maybe this is just a part of sales, but I was ordered to deflect customers questions etc. a ton. Having to be dishonest is the reason I left. One example is using a promotion on signing up today to get a free tablet, but not mentioning its only free if you sign up for a 2 year data plan contract. Make sure the department you get into supports good morals if that is important to you, or don't waste your time.

    Advice to ManagementAdvice

    Sit down with new hires to really go over calls etc. Much of the training period on the phones felt like it was just up to you to learn how to handle certain calls etc. Make sure the sales reps getting hired don't have problems "deflecting" and using manipulative techniques if that will be expected of them.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Gateway cmpany

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Clearlink

    Pros

    Working at clearlink has quite a few positives, like random happy hours and decent benefits. There is also quite a bit of freedom to do what you like, if you are on the corporate side of the equation.

    Cons

    The pay here is typically terrible. Management doesn't communicate down the visions of the company. Their corporate mission state is not displayed in their actions. While the perks are nice, they don't really know how to value people.

    Advice to ManagementAdvice

    Understand your employees and challenge them.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Clearlink

    Pros

    great awesome cool neat great

    Cons

    cool great awesome cool neat

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  5.  

    I understand why the turnover is so high here, its not because the job is hard, its because of the disorganized company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Clearlink full-time for less than a year

    Pros

    It is a decently relaxed environment, and the weekly pay isnt too bad either

    Cons

    no opportunity for promotions, the coaches and higher ups can be very clique-y, and the commission structure/attendance policy are constantly changing in a very very bad way. the growing company is extremely fickle, much to the frustration of employees that stay here longer than a few months. there is also little done by "coaches" to help you improve your sales tactics or to even accurately keep track of your numbers.

    Advice to ManagementAdvice

    some stability would be very welcome. Im all for changes but when it vascilates between total freedom and great incentives all the way to choking the pay structure and having a very strict attendance policy it gets very old very fast. also the lack of organization and proper training is nothing more than abysmal.

    Doesn't Recommend
  6. 1 person found this helpful  

    Great company! They typically promote from within.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager  in  Salt Lake City, UT
    Current Employee - Sales Manager in Salt Lake City, UT

    I have been working at Clearlink full-time for more than 3 years

    Pros

    They pay your health care premiums as long as you go to certain personal improvement classes. It is a high energy job.

    Cons

    Can be a little cliquish. Sometimes they don't give people opportunity because they don't fit the right look for the company.

    Advice to ManagementAdvice

    Pay for the talent. If you want good employees, put up the money. Get rid of the bad apples.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great Stepping Stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Clearlink full-time

    Pros

    I love the People, Culture, and the autonomy to perform your job. There aren't many places that you want to spend time on the weekends with your co-workers.

    Cons

    Communication from top down seems be on the decline. There are multiple agendas across departments that causes some confusion.

    Advice to ManagementAdvice

    Promote growth from within to senior management positions. It appears there are several proven leaders overlooked for positions filled with outside talent.

    Approves of CEO
  8.  

    Only worked there a couple months seems fine

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Clearlink

    Pros

    The music is nice. The sales no commissions are nice when you are a top rep. Paid weekly

    Cons

    High school environment, which isn't the best if your married with kids. Lots of flirting. Seems like a dating center more than a call center

  9. 1 person found this helpful  

    Recruiter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter
    Current Employee - Recruiter

    I have been working at Clearlink full-time for more than 3 years

    Pros

    I love CLEARLINK. i started out at the company doing inside sales and promoted up to recruiting. CLEARLINK cares so much about their employees and invests a lot of time and money into helping them grow not only professionally but personally as well. I have never worked for a company where I felt like more than just a number before CLEARLINK. The 360 fit program is awesome and not only does it promote a healthy lifestyle but is a huge monthly savings. CLEARLINK is always giving out prizes/trips to their employees and rewarding them for their hard work.

    Cons

    One thing I struggled with when on the phones is the pressure of sales. If you have never done sales or do not have thick skin than this may not be the job for you. Since it is sales there are goals and quotas to be hit on a weekly and monthly basis.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Decent place to get experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT

    I worked at Clearlink full-time for more than 3 years

    Pros

    Employees get a lot of freedom to work the ways that work best for them. You will learn a lot to help you get another job that pays decent.

    Cons

    If you don't want to feel like you're back in high school, it's not for you. Management is taught to play favorites and if you're not a guy who loves to talk sports, forget it.

    Advice to ManagementAdvice

    Treat women better. Don't tell them they can work a flexible schedule and then treat them like crap for doing it. Hire a few women managers and stop letting people in the same department date.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    If you like fake people this is your place.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Clearlink

    Pros

    The benefits are decent and you could sell things. However you'll probably go insane. Can you dig it, sucka?

    Cons

    If you can't stand false confidence, liars, and general sleaziness you'll hate it here. If your a typical teenager you'll love it.

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