Clearlink

www.clearlink.com
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Employee Reviews

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  1.  

    Good and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Orem, UT
    Former Employee - Sales Representative in Orem, UT

    I worked at Clearlink part-time (more than a year)

    Pros

    The commission structure is decent. Tuition reimbursement. You should be able to pay for all of college if you don't mind working here for 4 years.

    Cons

    It is very hard to get time off. It is almost impossible to get Saturday's off. Everyday is stressful. The supervisors will tell you to do one thing and the compliance will till you to do another thing. They have a write up for everything. Their point system sucks, you can be the best salesperson in the office and still be fired for showing up 5 minutes late.

    Advice to ManagementAdvice

    Get rid of the point system. Give your supervisors more autonomy to make decisions. Make it easier to get time off. Make an incentive program to get Saturday's off.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great at first

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in Salt Lake City, UT
    Former Employee - Sales Executive in Salt Lake City, UT

    I worked at Clearlink part-time (less than a year)

    Pros

    Decent pay + commission. Promise of cool incentives.

    Cons

    Consistently changing pay structure. Require you to meet quotas and if you don't the first time you get written up.

    Advice to ManagementAdvice

    Talk to your employees, instead of immediately going for a write up over little things. People can go elsewhere, get paid a lot more and treated a lot better. Don't forget that.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Good pay, mediocre job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Salt Lake City, UT
    Former Employee - Inside Sales Representative in Salt Lake City, UT

    I worked at Clearlink full-time (less than a year)

    Pros

    Weekly pay, and pretty good at that. Training is good for the job, the coaches are helpful, and the employees are friendly for the most part

    Cons

    Simply being a great performer is not enough to get you promoted, you also have to be best friends with everyone in management. Attendance policy is a joke, you get docked for showing up five minutes late, not to mention double points Mondays, Saturdays, Sundays, as well as the day of or the day after a holiday. The only way to get a set schedule and weekends off is by working the graveyard shift or getting in the top 15%. Otherwise you could be working until ten o'clock one night, and be expected to show up six the next morning. They want you to be on every call for at least fifteen minutes, and get on your back if you are on unavailable time for longer than one minute at a time. Management expects you to become buddy-buddy with your customer so that they feel safe and secure when really we say a lot of shady things to close down a sale. Nothing illegal, just not ethical.

    Advice to ManagementAdvice

    There is a reason the turnover rate is so high at Clearlink, value your employees that work hard, and cut a little slack on the attendance policy.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    I worked at Clearlink full-time (more than 3 years)

    Pros

    Clearlink does give their employees lots of little perks. In most non-managerial positions each month you might have an opportunity to win a TV, iPad, or other perks.

    Cons

    Clearlink may invest in their employees in terms of incentives, toys, and trips. They do NOT invest in development of any of their employees. I was told multiple times as a manager to cut head count and do it just by looking at the numbers. If you can deal with the excessive cronyism that takes place and you are part of it you might just make it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Good and bad

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Clearlink

    Pros

    Great pay, learn sales skills

    Cons

    Company is trending towards trying to squeeze as much productivity out sales people through tracking every second of their day instead of being progressive and getting productivity through having happy employees

  7.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Clearlink full-time (less than a year)

    Pros

    good money and great people

    Cons

    no cons really it's sales and you will always have some bad days

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    My experience working at Clearlink was OK. Nothing fantastic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Clearlink full-time (more than a year)

    Pros

    If you are a good sales person you will have opportunity to grow into leadership roles. Management was very good about work/life balance and rarely asked for OT. When issues came up, it was usually easy to approach my superior and sort things out.

    Cons

    Culture can be a little juvenile. For older employees the company perks are not very interesting. Efforts to make work seem fun seemed contrived and awkward. If you are not a sales person, it can be difficult to get recognition for your effort.

    Advice to ManagementAdvice

    Hold on to your good people by giving them a reason to stick around.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Over promise, under deliver

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at Clearlink full-time (more than a year)

    Pros

    The training provided is pretty good and prepares you well for getting on the phones...plus it's paid so that is nice. It can be a fun place to work, and your job isn't too difficult. The pay isn't great, but it's better than a lot of other call centers that require little legitimate qualifications. They are always hiring. This is a great place to work if you are single and like to party.

    Cons

    Clearlink will sell you hard telling you whatever you want to hear to get you in the door and on the phones. Some of it is true, most of it is false. They are not transparent or honest with their employees. Over the time I was there, I saw the place change drastically. They do not value tenure and employee loyalty. They do not provide fair and legitimate opportunity for advancement. I witnessed much more failed promotions than successful ones. If you're best friends with your supervisors, you'll be fine. Also, they love to promise opportunity for advancement as a strong hiring point but turn around to hire their buddies from the outside to fill those "advancement opportunities." They have quality standards to make sure their salesmen are not lying and cheating, but they do whatever they can to keep those people from being fired since they are so "profitable." They ONLY value an employee's profitability without any regard for other worthy and valuable attributes. They are not well organized and not well managed. They PROMOTE partying and low morals (which is fine if that's what you're into, but I'm speaking to those that aren't).

    Advice to ManagementAdvice

    You are not honest, fair, or professional. Change that. My strongest advice is to have much higher standards for the people you hire both with their personal characteristics as well as their morals and values.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Great company! They typically promote from within.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Salt Lake City, UT
    Current Employee - Sales Manager in Salt Lake City, UT

    I have been working at Clearlink full-time (more than 3 years)

    Pros

    They pay your health care premiums as long as you go to certain personal improvement classes. It is a high energy job.

    Cons

    Can be a little cliquish. Sometimes they don't give people opportunity because they don't fit the right look for the company.

    Advice to ManagementAdvice

    Pay for the talent. If you want good employees, put up the money. Get rid of the bad apples.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Great Stepping Stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Clearlink full-time

    Pros

    I love the People, Culture, and the autonomy to perform your job. There aren't many places that you want to spend time on the weekends with your co-workers.

    Cons

    Communication from top down seems be on the decline. There are multiple agendas across departments that causes some confusion.

    Advice to ManagementAdvice

    Promote growth from within to senior management positions. It appears there are several proven leaders overlooked for positions filled with outside talent.

    Approves of CEO

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