Cleveland Clinic

www.clevelandclinic.org

Cleveland Clinic Reviews

Updated January 21, 2015
Updated January 21, 2015
388 Reviews
3.5
388 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cleveland Clinic Chairman, President, and CEO Toby Cosgrove
Toby Cosgrove
241 Ratings

Review Highlights

Pros
  • We have great benefits including great health care coverage (in 28 reviews)

  • Good benefits, flexible schedule, lots of jobs, tuition reimbursement, room for growth (in 23 reviews)


Cons
  • Also, there is a contradiction between stated work/life balance goals and real expectations (in 7 reviews)

  • You have to pay for parking, which is the only way unless you live on a bus route (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cleveland Clinic

    Pros

    You can make whatever you want to out of it. If you are ambitious and want to rise to the top you can. If you want to coast along and stay hidden you can do that to.

    Cons

    It is a large entity and you can get lost in the crowd.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Pretty good place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cleveland Clinic full-time (more than 10 years)

    Pros

    Great place to work. Paid time off, is a major benefit if you use it wisely. You can take time off for appointments, sick days, etc and still get paid for the time you took off from work.

    Cons

    The work-life balance is great. The only con is the point system, however, if you don't abuse your pto or call off often, the point system will not come back to haunt you.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Outstanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cleveland Clinic

    Pros

    Benefits are outstanding. Fun yet rewarding environment to be apart of.

    Cons

    Charging your employees to park. PTO, sick time, and personal days are all used from one 'bank'

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cleveland Clinic

    Pros

    good people, good environment, and rewarding experience

    Cons

    driving in good weather and bad

    Advice to ManagementAdvice

    you're the best

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Research Fellow
    Former Employee - Research Fellow

    I worked at Cleveland Clinic

    Pros

    Making a difference in people's lives when they are going through a tough time.

    Cons

    I did not get overtime.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Not the best option for RNs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Nurse in Cleveland, OH
    Current Employee - Registered Nurse in Cleveland, OH

    I have been working at Cleveland Clinic full-time (more than 3 years)

    Pros

    * Benefits (health care, tuition reimbursement)
    * Being able to put Cleveland Clinic on your resume
    * Ability to apply to other positions after 1 year
    * You'll see things you won't see at smaller hospitals

    Cons

    * Rigorous testing (physical, PBDS, EKG, etc)
    * Only $18/hr for new grads where other hospitals start at $24/hr +
    * Pay for parking
    * Cost cutting resulting in Increasingly unsafe patient:nurse ratios
    * Punitive environment
    * Rotating day/nights
    * Unreasonable expectations and constant drilling on "patient satisfaction"

    Advice to ManagementAdvice

    It depends on what you value in your career. Some people want to work for the Clinic for the experience while others don't opt to work there due to the lower salary and "corporate" feel. The Clinic aimed at cutting $330 million out of the budget in 2013 and a lot of that came from reduced salaries and staffing. Patient satisfaction and Press Ganey survey results are constantly hanging over an RN's head. Although that seems to be the reality for many hospitals, the Clinic seems to put a bigger emphasis on it than other area hospitals. During orientation, you will spend an entire day hearing about "customer service" and the Clinic's own "H.E.A.R.T." script and see many charts on how the Clinic ranks compared to other hospitals.

    The Clinic's strict emphasis on "customer service" results in some positives and some negatives. Many of my coworkers agree that quieter patients are often receiving less 1:1 time because we must respond to every patient complaint with the "H.E.A.R.T." script regardless of how unrealistic the complaint. This means that while everyone gets the best medical care possible, the squeaky wheel often gets more personal attention while the quieter patient gets less. When we have to escalate a complaint about our lack of bottled water or tiptoe around telling a patient that they shouldn't have their spouse bring them McDonald's, it distracts RNs from the care of other patients.

    Management needs to be realistic about patient surveys and how it can impact patient safety. Although management believes that allowing patients to call "room service" whenever they choose rather than following a meal schedule may raise "customer satisfaction," it can be unsafe since the RN must be on constant alert for an arriving tray for our diabetic patients. If the RN is in another patient's room and doesn't see the tray arrive, the diabetic patient may not get the necessary coverage on time. It's an unrealistic responsibility for RNs to catch it every time and patients do forget to tell us despite our repeated requests. Patient safety is always more important than patient satisfaction.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Employees are undervalued and under appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Administrator in Cleveland, OH
    Current Employee - Assistant Administrator in Cleveland, OH

    I have been working at Cleveland Clinic full-time (more than 10 years)

    Pros

    Co-workers (in my area) act as a team and mesh very well.

    Cons

    Employees are not compensated fairly or equally, even with the same level of experience, same length of service, etc. Work-life balance: the emphasis is definitely on work first. Flex time is frowned up in my area. Manager communication is very poor and inconsistent.

    Advice to ManagementAdvice

    Compensate hard-working employees fairly. Consider giving promotions to deserving individuals. Take into consideration that employees have families, and allow some flexibility in this aspect.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    RN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cleveland Clinic

    Pros

    World renowned and high tech, and encourages further education...

    Cons

    Too many rules and policies, Pre-occupied by trying to to maintain the world class status that some basic aspect are neglected, employment or even advancement in level of employment are based on who you know low pay .Finally too much egocentricsm by management.

    Advice to ManagementAdvice

    Pay attention to your employee..

    Recommends
  10.  

    Great experience, but some there are room for improvements.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cleveland Clinic

    Pros

    The work experience is great. You get to work with diverse individuals from all different backgrounds. The Clinic has a great reputation. The benefits are ok.

    Cons

    The pay is subpar. Sometimes, it feels like you are walking on egg-shells with upper management. Morale can be improved in some departments.

    Advice to ManagementAdvice

    I wish they could listen more to what employees have to say about the decisions they make.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    I worked there for the past seven years as a nursing assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Nursing Assistant in Cleveland, OH
    Current Employee - Nursing Assistant in Cleveland, OH

    I have been working at Cleveland Clinic full-time (more than 5 years)

    Pros

    semi great benefits, world renown organization, perks, tuition reimbursement

    Cons

    promotions goes to those whose butt you kiss the most, don't dare question anything, try not to leave or you'll have no chance in ever getting back in.

    Advice to ManagementAdvice

    Listen to your employees even if its not what you want to hear and try to go into every situation with an open mind not high school gossip

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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