ClickAway
3.0 of 5 4 reviews
www.clickaway.com Campbell, CA 50 to 149 Employees

ClickAway Reviews

Updated Jan 27, 2014

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3.0 4 reviews

                             

100% Approve of the CEO

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Rick Sutherland

(1 ratings)

50% of employees recommend this company to a friend
4 Employee Reviews
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  • Senior Management
         
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  • Approves of CEO

 

Alright pay with chance to make more with commission. Lots of virus removal jobs and sales.

Computer Tech (Current Employee)
San Jose, CA

I have been working at ClickAway full-time for less than a year

Pros- Get to learn new things such as lcd replacement, virus removal, etc...
- Pay is decent if you make a lot of sales.

Cons- Hourly pay is low for the area.
- Lots of sales involved, on slow weeks, your paycheck will reflect this.
- High turn over.
- Have to constantly stop what I am doing to take care of new clients, slowing me down.

Advice to Senior ManagementWould be nice if there was a person for sales and others for just the tech side of things to make the shops more efficient.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Inflated description of potential success

Senior Technician (Former Employee)
Campbell, CA

I worked at ClickAway full-time for more than 3 years

ProsPerformance based compensation structure, which offers a great deal of possibilities but the time needed to to achieve a market rate salary is often equivalent to the amount of hours one would pay forward if he or she had two jobs, not one. For the leading (high paid technicians) the average salary could be anywhere from $60k to $130k but you are often working 7 days a week, 80 hours a week or more.

ConsPerformance based compensation structure. If you are hired as a tech, most techs simply want to be a technician and not a sales focused employee as well.

Advice to Senior ManagementRecognize that your greatest assets are both your employees and your clients. The happier the employees are, the better your clients will be treated and the more profit you will be able to obtain.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Slightly above-average computer repair chop shop

Technician (Former Employee)
Santa Clara, CA

I worked at ClickAway

ProsUnlike other similar places they actually provide OK health insurance + 401k and the senior management is semi-professional when dealing with employees.

ConsIt's a computer repair shop: everyone looking out for their own cut and will step over you (and the customer) to get their profit as best they can.

Advice to Senior ManagementContinue working on an employee compensation model that makes sense to both the customer and the company.

No, I would not recommend this company to a friend

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Valuable

Anonymous Employee (Current Employee)

I have been working at ClickAway

ProsFlexible schedule and reasonable pay.

ConsContract work is short term. Little opportunity for growth.

Yes, I would recommend this company to a friend

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