ClickSoftware

  www.clicksoftware.com
  www.clicksoftware.com

ClickSoftware Reviews

Updated December 10, 2014
Updated December 10, 2014
27 Reviews
3.2
27 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ClickSoftware Chairman and CEO Moshe BenBassat
Moshe BenBassat
21 Ratings

Employee Reviews

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  1.  

    Good experience

    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at ClickSoftware

    Pros

    The culture is good, people are friendly and work is challenging and job rewarding.

    Cons

    Customers can be demanding. Sometimes management can have unrealistic expectations.

  2. 6 people found this helpful  

    Company in transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ClickSoftware full-time (more than 3 years)

    Pros

    Some incredibly smart and hard working people, knowledgeable about the field service sector and technology. Technology has the capability to solve complex problems in large field service organizations.

    Cons

    Transition away from large, complex on-premise enterprise software to Cloud model has company in a bind. Inexperienced management, non-existent partner strategy, and an addiction to PS revenue.

    Advice to ManagementAdvice

    Move to America if serious about becoming a true enterprise software company. Time for Moshe to step aside.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 5 people found this helpful  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AE/AM in Boston, MA
    Current Employee - AE/AM in Boston, MA

    I have been working at ClickSoftware full-time (more than 3 years)

    Pros

    Many of the people outside of corporate are nice and friendly.

    Cons

    Silos of departments who appear to have no common goals/objectives. Highly political. Group think. Micro management from senior executives at quarterly business reviews. Chasing business that the company doesn't really want, cannot win and cannot turn into invoiced revenue. No documented processes.

    Advice to ManagementAdvice

    Recruit new blood at senior level rather than having people who have all been there forever making collective decisions. Make every $ count in chasing business rather than wasting money on vanity projects/events.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Great work place and family culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Technical Consultant in Mooresville, NC
    Former Employee - Senior Technical Consultant in Mooresville, NC

    I worked at ClickSoftware full-time (more than an year)

    Pros

    Great People - everyone you work with is a team player and interested in seeing you do your best
    Employees are adept at their work and expectations are high to achieve goals.

    Cons

    Distributed teams can be challenging to work with when trying to solve customer issues.
    Technical issues with the product make implementations challenging requiring creative solutions

    Advice to ManagementAdvice

    Consider expanding the workforce to include remote employees. This will greatly increase the talent pool available.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Culture has changed for the worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Burlington, MA
    Current Employee - Anonymous Employee in Burlington, MA

    I have been working at ClickSoftware full-time (more than 5 years)

    Pros

    Amazing knowledgeable coworkers, decent health care coverage.

    Cons

    Poor work/life balance, lack of appreciation for going the extra mile, lack of training, unclear promotion practices.

    Advice to ManagementAdvice

    Company's culture is changing drastically, employee moral is down. Customers are noticing it, with the recent round of departures from the company, people are starting to wonder if they are next, and look for other options.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Great people, but rather boring internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Intern in Burlington, MA
    Former Employee - Marketing Intern in Burlington, MA

    I worked at ClickSoftware as an intern (less than an year)

    Pros

    Incredibly nice people
    good work/life balance
    engaging and involved upper level management

    Cons

    They clearly did not have a lot of experience running an internship program. There was hardly anything for me to do and the work they gave me was essentially data entry.

    Advice to ManagementAdvice

    Continue to accessible and open with employees! Give interns more responsibility and opportunities to really be involved in work. They can handle it!

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 6 people found this helpful  

    ClickSoftware - on its way dowm

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management in Burlington, MA
    Former Employee - Management in Burlington, MA

    I worked at ClickSoftware full-time (more than 5 years)

    Pros

    Great people, great culture, used to have the right product

    Cons

    Worse type of management and product that is no inovative

    Advice to ManagementAdvice

    Bring a new CEO that knows what he is doing

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    The place I hope to be for a long time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Burlington, MA
    Current Employee - Anonymous Employee in Burlington, MA

    I have been working at ClickSoftware full-time (more than 3 years)

    Pros

    Great products, great people. There are a number of things that they do to show appreciation to the employees. Lunches, ice cream parties, pot lucks, raffles and nice events. We also have free drinks and snacks/fresh fruit in the office.

    Cons

    It is VERY busy all the time and we work with different time zones which is sometimes a challenge.

    Advice to ManagementAdvice

    Keep up the constant communication to make us all feel a part of the team.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Great company and team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ClickSoftware full-time (more than an year)

    Pros

    - Very interesting technology: optimization logic, mobility, GPS, social
    - Enthusiastic and motivated colleagues
    - Good procedures and systems in place to support employees in sales and services
    - Active and innovative marketing activities
    - Competitive pay and benefits
    - Good business prospects for growth, leader in this space

    Cons

    - Challenge to stay connected with distributed locations
    - Due to time zone differences you need to be flexible with meeting times
    - Comprehensive software can at times be a challenge to deploy

    Advice to ManagementAdvice

    - Continue working on 'single company' feeling
    - Communication of common goals and values

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great place to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solution Consultant in Boston, MA
    Current Employee - Solution Consultant in Boston, MA

    I have been working at ClickSoftware full-time (more than an year)

    Pros

    - Allowed to take wide variety of roles

    Cons

    - Career progression can be slow

    Recommends
    Positive Outlook
    Approves of CEO

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