Closet World Reviews

Current Employee – been working at Closet World full-time for more than 8 years

Pros – Unlike many other jobs, if you work hard and produce sales, you are treated well and given many opportunities for growth/promotion. No cold calling, all leads are company provided; no cost for supplies, catalogs, etc. Commission only pay is great: you are in charge of how much money you can make. Highly motivating management.

Cons – Sometimes we are a bit behind on style trends; but it's not a bad thing to be a stable, traditional, dependable product.

Advice to Senior Management – Keep up to speed with style trends; not with fads, but with true styles. Continue to seek feedback from designers in the field...but no whining from designers, they need to state facts only!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Closet World full-time for less than a year

Pros – Flexible schedule as long as the managers feel it is appropriate

Cons – No reimbursement on gas, managers say they will follow-up and do what they can for you but it's all talk. I had a few incidents where management claimed they would take care of it but never did.

Advice to Senior Management – Take some time to actually assist the designers. Do a better job of following through as you expect the designers to do.

No, I would not recommend this company to a friend

Former Employee – worked at Closet World full-time for more than a year

Pros – If you like working with your hands and seeing something you made with. That's where it ends.

Cons – You are told that an installer is what you want to be, cause of the money that you could make.(commission) bull. Don't be fooled by this if they are persistent on making you an installer so no. Unless you are superman or really don't care about what you do your self you will not make commission.and the most important make sure that you have it in writing your pay rates for both he commission and the hourly. Pay close attention to your hours and your pay.cause in this company they take from Peter to pay Paul when it comes to your commission and hours. Above all if you don't feel safe doing anything that is asked of you don't because you don't have to do anything that you feel is dangerous and you will be asked

Advice to Senior Management – Make sure you clarifie your self about pay and how commission pays for your hours first and the left over is your commission if there is any

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Closet World full-time for more than 8 years

Pros – I can schedule my own time----I've got 2 small kids. I am a people person and want to do something different. Steady money once you get up and going but best part is monthly bonus check.

Cons – The clients who just can't make up their minds. And the paperwork

Advice to Senior Management – Bring back the trip to Hawaii contests. Get more feedback from your employees. Too long on hold.

Current Employee – been working at Closet World

Pros – Your schedule is your own! You can request and receive whatever schedule you need to be available for whatever events "scheduling" that your kid's activities and daily life requires.

Cons – You are not compensated for every lead that you "have" to go on. And on some "leads" there is NO guarantee that there will even be someone there (Telemarketing Made Appointments)!

Advice to Senior Management – A better tracking system to make sure that the designer assigned to a specific lead actually showed up for the appointment, and that it was the client that failed to be there. Therefore, not penalizing the designer for a client's inability to "cancel an unwanted appointment with sufficient notice". Also a far better working relationship between the installation department and the designers - where with mutual interest and attention, more client's can be satisified that they are receiving a quality - well designed, and company backed-up design and installation.

Yes, I would recommend this company to a friend

Current Employee – been working at Closet World

Pros – The work was steady. If you enjoy working 60 to 80 hours a week as a supervisor or manager, then this company may have something to offer.

Cons – Poor customer service created an enviroment where you were always getting a constant barage of calls from angry customerrs. The stress from this type of work enviroment takes its toll after awhile. Employee turnover was incredible.

Advice to Senior Management – Create a compensation package for the installers that promotes better retention of skilled workers. Make sure the customer is satisfied before the installer leaves.

No, I would not recommend this company to a friend

Former Employee – worked at Closet World

Pros – The best reasons to work at Closet Word is when you do receive a promotion out of the call center, you are free you are able to express your ideas and opinions to your superiors and co-workers.

Cons – Theres alot of favortism, management does not let the workers know what will be happening with the company yet there are certain people that do know and are below you in title. Which is favortism. They let go people that work hard and do their darndest to keep the company going, yet they keep people that they favor maybe a relative of someone in management or their boss may just like that person for some odd reason (Its not who you know not what you know to keep your job at Closet World)

Advice to Senior Management – Mangement should stick up for their employees....instead of just thinking of themselves, management should take paycuts to keep some of the employees.

No, I would not recommend this company to a friend

Current Employee – been working at Closet World

Pros – Good for self starters who need to supplement their income. In today's market, this can be a life saver.
It gives you flexible hours, so if you are running another business, which I am, you can keep your head above water. If you work hard, you can make money at this sales based business.

Cons – Somethimes you work very hard for little compensation as this is a commission based business. But when its good, its really good. When its slow, its can be frustrating.

Advice to Senior Management – The only advice at this point would be more feedback. When I asked, I did get valuable advice. But you need to ask. They are busy and are not going to babysit you. Some of the feedback I received, if given earlier, would have helped me get more sales up front. That said, there is no replacement for experience in the field and the school of hard knocks. The longer you stay, the more rewards you can earn by hard work and deligence.

Current Employee – been working at Closet World

Pros – maybe flex time if you don't need income but want something to do and have a hubby or bf who can carry the rest of the car, cell, gas, mortgage, grocery, living bills.

Cons – unqualified leads. no bases salary. average time from opening to closing sale with client travel, client time, client revision, and client follow through about 6 hours average. average sale close: $1300.00 with a 2-8% commission and the ability to only do about 2 client calls a day should show you that maybe you can make $2K a month and that's if you are hustling. and doing really well.

Advice to Senior Management – base + commission. always qualify you leads. do not count an "unqualified" lead as part of the sales volume; i.e. number of sales visits to put into the bonus round. compensate like any company for travel and mileage; cell phone etc. no retention plan. no back up. the skill set for a truly responsible and respected sales associate/designer requires terrific design skills, selling skills, multi-tasking and organized/detailed follow through. otherwise prepare to fail.

No, I would not recommend this company to a friend

Former Employee – worked at Closet World

Pros – I can't think of any! Maybe if you're a slick salesman type with no morals or follow-through, this might be a good "take the money and run" job

Cons – Too many to name. Basically, they give you completely inefficient training and toss you to the lions. It's totally a sink or swim mentality and I can't imagine how many customers they LOSE to those method. There's very little help nor leverage for mistakes made. Most of my paychecks were negated out by bureaucracy & BS that THEY should have caught! I lasted about 3 weeks after my training completed - and I made it longer than most of my class of about 50 people. I watched several of my classmates leave the office crying and later found myself doing the same thing. What a waste of my time this place was.

Advice to Senior Management – MORE TRAINING AND SUPPORT. And you need to actually PAY people for their time - I drove all over the place because they advertise "free consultations"- which they can afford to do because Closet World doesn't pay for them, either! Those free consultations were NOT free for the designers who pay in time and gas to give those "free consultations". They drain the designers out and then just start up with a new batch every couple months. There is a VERY high turn over for "designers" here - a word I use losely because what they really want is cold sales people. Instead of trying to appeal to people by hiring "designers" and trying to teach them sales, they'd be better off hiring SALES people and teaching them the minimal design training they'd need to do this job. Makes MUCH more sense! A designer I can be - a cold sales person I cannot.

No, I would not recommend this company to a friend