Cloudmark Reviews

Updated July 18, 2015
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2.8
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Hugh McCartney
7 Ratings

9 Employee Reviews

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  1. Helpful (1)

    Attractive, inspiring, unforgiving

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer In Test in San Francisco, CA
    Former Employee - Senior Software Engineer In Test in San Francisco, CA

    I worked at Cloudmark

    Positive Outlook
    No opinion of CEO
    Positive Outlook
    No opinion of CEO

    Pros

    Strong, capable technical team, interesting product in interesting market. Multinational development team in SF and Paris, remote Work From Home US team as well. Multi-level IRC chat - company - product - team. Groovy floor of former warehouse across King St. from Giants' / AT&T / Pac-Bell ball park. Some employees start and end work day early for regular voice contact with French team.

    Cons

    Informal relationship with my management chain. Great if good, weak if problems. One chance, or less, to get it right. My imperfections weren't adequately addressed (by me), zero-to-laid-off in a few weeks. The reality of employment at will. Seems inefficient. Opaque management above boss' boss. Who they were, what they did, how my group related, unclear. Some employees start and end work day early for regular voice contact with French team. Noisy during baseball games- across King St. from Giants' / AT&T / Pac-Bell ball park.

    Advice to Management

    State requirements clearly. What you want the employee to do. In detail. If not right. address early, often. Scheduling an hour a month between boss and employee doesn't build firm, successful, relationships. Hope, assumption, are not a plan.


  2. Once was great; now, circling the drain...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Cloudmark full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good salary and health package, excellent vacation time Excellent technology package overall, nobody else has as good an anti-spam solution Free bagels on Fridays Decent work-life balance - you can go home at 5:30 every day and not feel guilty (but see below for caveats)

    Cons

    Most of the senior management has been here 8-10 years or more. As a result, management have no clue how to compete in areas outside of the company's core competency of anti-spam. The core anti-spam business generates most of the revenue and things like mobile & DNS get wildly optimistic forecasts which don't pan out, but still drain inordinate amounts of resources (money & staff). Two rounds of layoffs over the last four years as a result. Two engineering VPs for only about 15 engineers. The line managers have little to no authority - exec staff tends to throw things out and simply expect them to get done rather than have managers assign tasks. Culture of presenteeism - management expects people to be at their desks 9-5 every day, as "getting work done" means "sitting at your desk staring at your screen." Working at home is frowned upon extensively, so forget about a flexible schedule. Company is penny-wise and pound-foolish - large quantities of money are squandered on operations for little return, but expect to be nickel-and-dimed on any expenses that may actually help you get your job done (new equipment, etc.) Staffing has suffered as well; staff who leave aren't replaced in many cases. Operations/IT are out of their depth; mostly make changes for their own convenience, rather than for business reasons, with predictable results. No career advancement track, at all. You'll stay in your role until you leave.

    Advice to Management

    My advice would be to the board: the executive staff are far too stagnant and crusty at this point, and they've had their chance. Let them all go or transition them to roles where they have no authority, and bring in new blood with fresh ideas to bring this company to the next level. It was great once. It can be again.


  3. Market leading messaging security company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Marketing in San Francisco, CA
    Former Employee - Sales and Marketing in San Francisco, CA

    I worked at Cloudmark full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fantastic technology and customer support team. Great customer focus and highly knowledgeable and skilled team with a passion for beating the bad guys of the internet. Good vacation and healthcare benefits.

    Cons

    Market adoption of Cloudmark's mobile solutions to mobile operators has been slower than expected but company remains solid with it's traditional email protection business providing the revenue engine for developments and expansion into new markets.

    Advice to Management

    Make sure management are all on board with key initiatives and all driving in the same direction.


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  5. Smart, Funny Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer in San Francisco, CA
    Current Employee - Senior Systems Engineer in San Francisco, CA

    I have been working at Cloudmark full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Cloudmark fosters great relationships between their employees. All teams work together with no animosity. The leadership communicates effectively and enables their team members to reach their goals.

    Cons

    There isn't much room to move up.


  6. Helpful (1)

    Poor Management, Favoritism and Politics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer In Test in San Francisco, CA
    Current Employee - Software Engineer In Test in San Francisco, CA

    I have been working at Cloudmark full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free snacks, good commute (if you happen to live in SF0 but otherwise nothing else I can think of at the moment.

    Cons

    Very bad management, longtime employees do little work, seemingly random firings (except euro workers who are protected by euro labor laws), management 'encourages' new ideas but fires those who innovate, politics and favoritism are rampant.

    Advice to Management

    The board should get some new senior managers - soon!


  7. Helpful (1)

    Run, don't walk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in San Francisco, CA
    Current Employee - Engineer in San Francisco, CA

    I have been working at Cloudmark full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None I can think of

    Cons

    Little/no direction from management, closed to innovation while business in a downward spiral

    Advice to Management

    Get some new management


  8. Helpful (1)

    rudderless leadership with poor communication skills

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in San Francisco, CA
    Former Employee - Engineer in San Francisco, CA

    I worked at Cloudmark full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I can't think of one

    Cons

    Poor communication skills on the part of secretive management combined with a frat boy culture, lack of resources and unclear direction.

    Advice to Management

    Slough off the crustiness of it all.


  9. Everyone at Cloudmark is doing their best.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Cloudmark

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Everyone at Cloudmark is competent to do their jobs. The core product of the company is an important service and the employees are proud to be involved.

    Cons

    Everyone is bright and opinionated, so technical discussions can take a while to resolve. Sometimes things are made more complicated than they need to be. Methodical approaches are more appreciated than creative solutions.

    Advice to Management

    Better documentation of the company's knowledge assets needs to be required by everyone. More efficient and easier researched technical information system is required for the long-term survival of the company. The technical information of the company is often held in one or two people's heads and/or stored in random, badly linked and index "wiki" pages. When staff changes over there is a significant learning curve for anyone assuming the needed duties.


  10. Helpful (1)

    Cloudmark is the best company I have ever worked for.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Cloudmark

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    The people and the fact that we do something that makes a difference. Since we're a start-up, it's really easy and fast to invoke positive change. Senior management is very accessible and are the type of people you would enjoy having a drink with.

    Cons

    Not the type of benefits you would get from a larger company.

    Advice to Management

    Tell us more often about what is happening in the company (e.g.) financials, deals in the works, etc.



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