Club Monaco Reviews

Updated September 8, 2014
Updated September 8, 2014
125 Reviews
2.8
125 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Club Monaco President John Mehas
John Mehas
46 Ratings

Review Highlights

Pros
  • Great discount on current and fashionable clothing (in 25 reviews)

  • 50% employee discount at any Ralph Lauren Corp (in 14 reviews)


Cons
  • constantly stealing each others sales even though there's NO COMMISSION (in 13 reviews)

  • No commission which means little incentive to reach sales goals (in 8 reviews)

More Highlights

Employee Reviews

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  1.  

    Great clothes, great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate - Stylist  in  New York, NY
    Former Employee - Sales Associate - Stylist in New York, NY

    I worked at Club Monaco part-time for more than a year

    Pros

    Great work environment and co-workers. Management was flexible and did a lot to ensure it was a positive, fun place to work. Plus, the clothes are amazing quality so you know you are selling a good product.

    Cons

    The pay scale is very low and, because it's not commission, there are limited ways to improve that. Not working on commission does help the environment be friendlier though, so there's a trade off.

    Advice to ManagementAdvice

    Offer higher pay increases and bigger incentives for high sales.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Professional Growing Retailer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  New York, NY
    Current Employee - Assistant Store Manager in New York, NY

    I have been working at Club Monaco full-time for less than a year

    Pros

    Amazing training, through ops merchandising and running the sales floor. Great place to meet and network with different people. Great culture and brand values.

    Cons

    It's the industry...who you know will get you far. No work life balance. The job is a constant even when you are "off"

    Advice to ManagementAdvice

    Look into each store carefully and take a look on WHO is REALLY working v. people who slide through the cracks.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    You can only wear their brand but the only provide one free outfit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate - Stylist  in  Arlington, VA
    Former Employee - Sales Associate - Stylist in Arlington, VA

    I worked at Club Monaco part-time for less than a year

    Pros

    The clothes are good and your act as a personal stylist not just a sales associate.

    Cons

    The one outfit. Most companies allow one free item per month, that way you can stay in trend, you have to buy with your own money. And even with 40% discount thats still a $20 shirt.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Great people to work with, terrible pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate - Stylist  in  Paramus, NJ
    Former Employee - Sales Associate - Stylist in Paramus, NJ

    I worked at Club Monaco part-time for more than a year

    Pros

    The discount is great. 50% off regular price, 30% off sale. Then every month, you get 60% off regular price, 50% off sale when you get the new collection in (which is every beginning of the month).
    Depending who your coworkers are, they can be really cool. But the people who have been there the longest, watch out.

    Cons

    The pay is terrible. I got paid $11.50 & coming from commission job, you see the difference in your paychecks.
    It was hard to get past $600 a paycheck. & when you have to look "Club" in order to sell the clothes, it's hard. You basically spend half of your paycheck on a good 2 outfits.
    Apparently, it's hard to get a pay rate of $13.00 because at that point, you better be AMAZING at selling. Pulling 12% of the store's goal.
    It's hard to get promoted. You have to really love the company, despite the pay, stay there a LONG time, which can be years, & pay your dues. Regardless, the only way you can get a manager's job is if you come from an outside company. It's harder to get promoted within, which doesn't make any sense.
    Their payroll for hours is not managed in a more reasonable way. They keep people who work there on the weekends, or one day a week (who clearly only have those two days because they want to keep the discount), which can be used towards part-time employees who want to work more than 25 hours & eventually reach 32-38 hours a week.
    They will kiss your butt if you make your goal for a few weeks, but the week you miss your goal, you're chopped liver & your hours for next week get lowered. Then you have to work your way back up to make up that deficit.

    Advice to ManagementAdvice

    Pay your employees more. There are a ton of companies that would be willing to pay us more.
    Fire those people that only work 2 days a week.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Working there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Holder  in  Seattle, WA
    Current Employee - Key Holder in Seattle, WA

    I have been working at Club Monaco full-time for more than a year

    Pros

    Fantastic employee discounts! (30% on sale item, 50% full price) You get to meet a lot of fun people and they can quickly turn into your family (that is if you work in a smaller store). Clothes are amazing. Flexible hours. Good benefits! Great job for a college student who wants to make a little extra money! (well you'll probably end up spending most of it back into the store)

    Cons

    No commission but you have a sales goal which means, if you don't hit your goals you get less hours. And as for managers, if you don't hit your goals a few weeks in a row, you'll get written up. There's really not much growth and advancement. I mean, you can move from sales to a management position but there's really no where else to go once you become a store manager. Visual managers has it worst. You flip the store over night (yes from 10 pm - 6am kind of deal) and you do that one a month, a week at a time. You are constantly fixing the visual around the store and let's just say, it will never be good enough. Honestly, this CAN be a fun place to work and you will probably love it for a year maybe a year and a half..but it'll all come crumbling down soon after. You'll start hating going to work (that music will kill you alone) and the amount you get paid, is really WAY too little for all the stress you'll end up having to deal with.

    Advice to ManagementAdvice

    Don't favor people, it's obvious. Encourage and work together to sell, don't just sit in the office and expect people to work on the floor.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Always remember there is a hierarchy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Technical Designer  in  New York, NY
    Current Employee - Assistant Technical Designer in New York, NY

    I have been working at Club Monaco full-time for more than a year

    Pros

    Great employee discount, great team/co-workers, great products, good networking, sometimes there are areas for growth

    Cons

    will under pay you, will under value you, must remember their is a hierarchy, does not hold onto talent

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Working in the mall stores was not as great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stylist  in  Boston, MA
    Former Employee - Stylist in Boston, MA

    I worked at Club Monaco part-time for less than a year

    Pros

    You get good experience with customer service and communication as the managers are constantly breathing down your neck. There is very minimal room for error, and the pressure is actually a pro in my opinion as you will learn to constantly be on your feet.

    Cons

    The general managers would release the weekly hours the night, sometimes even a few hours before. Extremely inconvenient, and very poor planning. The hours were not consistent, so you had to plan your entire life each week at a time.

    Advice to ManagementAdvice

    Please be courteous and respectful with when you decide on hours for each employee.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Very unorganized staff .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stylist  in  Los Angeles, CA
    Former Employee - Stylist in Los Angeles, CA

    I worked at Club Monaco part-time for less than a year

    Pros

    Great employee discount and nice product

    Cons

    disorganized management, lack of communication, one week you will have 20 hours and you may not work at all the week after.

    Advice to ManagementAdvice

    lacking professionalism..

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Poorly run company, biased, HR department is a joke.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Club Monaco full-time

    Pros

    50% off horribly made clothes that match that of Ann Taylor.
    You get paid to be "trained" as a cashier, and as a stylist you get thrown in with little training and expected to do well.
    Company will pay you off if something horrible or racist is said (especially towards you).
    You can not show up to work because the schedule is made Friday/Saturday Night. Who needs weekends?
    Getting a store manager to put his hand in your skirt skirt during your gifted outfit (to adjust it), but it is OK because "I'm gay." AMONG MANY OTHER GLORIOUS ACTIONS AND STATEMENTS.

    Cons

    Your store manager is probably close or friendly with HR. So any complaint you have will be disregarded and told to your store manager. Remain anonymous during your complaint calls.
    Employees aren't really trained that well. Then management yells at you when you don't do things right.
    Tasha leggings rip down the crotch all the time, and I hate dealing people who think that the 8th pair won't rip.

    Advice to ManagementAdvice

    You all suck and should get fired and replaced. Last I checked, a store manager had to use SIRI to do simple math.
    Such a disconnect from the employees and biased. Unfortunately you will thrive off the money (and won't go out of business) from internationals and rich people for your crappy and inferior Walmart product. Sad that they don't know better.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    great people, insecure, obssesive, young mangers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stock Associate  in  Boston, MA
    Former Employee - Stock Associate in Boston, MA

    I worked at Club Monaco part-time for more than a year

    Pros

    great discount, great discount, although sometimes redundant

    Cons

    young mangers who aren't fit to lead, but can gossip pretty well.

    Advice to ManagementAdvice

    hire new ones

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