Club Quarters

www.clubquarters.com

Club Quarters Reviews

Updated December 10, 2014
Updated December 10, 2014
10 Reviews
2.3
10 Reviews
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John Nichols
3 Ratings

Employee Reviews

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  1.  

    Laid back environment

    Current Employee - Manager in Stamford, CT
    Current Employee - Manager in Stamford, CT

    I have been working at Club Quarters

    Pros

    great employees, empowers managers to make decisions

    Cons

    old systems and not up to date with technology

    Advice to ManagementAdvice

    change work style to adjust with the current trends

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Transition

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Club Quarters

    Pros

    the employees and the providing great guest service

    Cons

    outdated style it is 2014

  3.  

    Good people to work with, but not fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Manager in New York, NY
    Former Employee - Guest Service Manager in New York, NY

    I worked at Club Quarters full-time (more than 3 years)

    Pros

    Well managed. Good business concept. You do not get a corporate environment feel which is refreshing. It's easy to access a higher level management.

    Cons

    There is a lot of pressure though and can be frustrating at work. Management is not appreciate hard working employees. heath care sucked and if you have an emergency, they treated you like garbage when you come back to work.

    Doesn't Recommend
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  5. 4 people found this helpful  

    One of the worst companies I have ever worked for ... and I'm being gentle.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Management Team in Stamford, CT
    Former Employee - Senior Management Team in Stamford, CT

    I worked at Club Quarters full-time (more than 3 years)

    Pros

    There is literally only one upside to working at Club Quarters, getting a paycheck, and working with the production staff. That's it. Outside of that, there are no other upsides.

    Cons

    Basically there is one overlying problem ... senior management/the executive staff. They have a very 'British/European' way of looking at their staff. You're over there, and we're over here. They're royalty, and you are not. They make that apparent in every, single breath they take. You are the scum of the earth, we are the all-knowing leaders that you can only imagine to aspire too.

    During my work experience over the last 10+ years, I have never worked with such narrow-minded, self serving, egomaniac's, in my entire life. And honestly, that's putting it mildly, I'm actually being kind. These people ... do ... not ... care about their staff, AT ALL. Let me say that again, they do not care about the happiness or progression of their staff, AT ALL. If you don't mind being ignored, constantly talked over, told you know nothing compared to what they know (and they will tell you that to your face), be verbally beaten up and sworn at by their CEO (literally), make you work for your bonus in such a way that is almost dehumanizing - only to have them give you barely 40% of your sweat, be told that just because it snows 3 feet and there are 80 mph winds throwing shards of ice through the air - that you STILL have to come in to work no matter what (no excuse is good enough), if you like being treated like anything BUT a professional, if you like this type of treatment, Club Quarters is the place for you! If you like being treated in an unprofessional manner, 8 hours a day 5 to 6 days a week, apply, accept the offer and join the line of people desperate to find other jobs.

    I guarantee you, within 3 months of working for Club Quarters, you'll be looking for another job and also wondering why in the heck you took the job to begin with. Their health insurance coverage is horrible, their pay - mediocre, work lifestyle non-existent (you do what they say and shut up). The only distinctive quality they have, is they don't believe in laying people off. Sounds like a good policy, right? No, they don't believe in doing that. What they do believe in doing, is treating you like a child, belittling you, basically they treat you like such garbage, that you will do ANYTHING to get out of their. Their turn-over rate for employee's is the highest I've seen in any other company I've worked for, specifically for senior managers.

    Listen, I'm just being honest because it's THAT bad. I'm not trying to dissuade you from working there, it's your decision. If you just need a paycheck and don't care how you're treated, it's a pretty secure job because it's the hospitality industry, which is relatively secure. People travel and need a place to stay. But if you're a career professional in any sense of the word, and you care about your resume and the professional contacts you make, this is NOT the place for you. Having this on your resume will not help you. Club Quarters is basically the bottom of the barrel.

    Now, with that said, I say that with a heavy heart, because the people that created the company are fantastic! Their intentions when creating the company was to create a professional hotel industry, niche to the market. Ralph Bahna, one of the founders of the company who recently passed away, who at times was challenging to work with I've been told, still had a professionalism about him towards his employee's that was the essence of that industry, hospitality. Which with the way the company is running currently, is the exact opposite to what you'd think a hospitality company should run like. You'd believe that the company would want to emulate the arena the company supports. This may be true for some other hospitality companies ... but not Club Quarters.

    My advice ... if you care about your career, if you care about how you're treated, ... find another company to devote your time too. Pretty much anything else would be more gratifying.

    Advice to ManagementAdvice

    Advice to Management ... good Lord, where do I begin.

    My advice to management would be, the same thing many people say about other managers in general, really. But at the end of the day, it's not worth even suggesting those common pitfalls. Do you know why it's not worth giving any advice to Club Quarters managers (specifically the senior managers, which make the decisions)? Because you have to actually CARE about people in general, which the senior executive staff at Club Quarters, absolutely does not. They think they're connecting with their employee's, just because they tell a few jokes in their so called 'Town Hall Meetings'. But no one says a word in those meetings, because they know what will happen.

    Club Quarters is one of the only companies I've worked for, that will humiliate you in front of other employees. I actually believe they get off on it! They will embarrass you, degrade you, basically treat you like absolute garbage directly in front of other employees, and not give one care in the world about it.

    So ... what do you say to people that don't care about anything you have to suggest to them? What can you say?

    Now, this actually is a perfect example, because you know how a Club Quarters executive would respond to this? They would say that my comment was not productive. They wouldn't look at themselves and actually hear the criticism. They would immediately redirect it back to you. They'd immediately say that I'm the one with the issue. And yes, I guess I do have an issue. My issue is I don't like being made to look a fool in front of my fellow colleagues.

    Being a senior manager myself, having managed several departments in my career thus far, I've had nothing but accolades from past employees and management staff I've worked with. I say that, because I believe that's the marker for a great manager, the comments from their employees. You have to actually listen to your employees, and then adjust! DO your actual job, and MANAGE! By being a manager, especially a senior manager, you're a leader. DO THAT! LEAD! I think you'll find that with doing that, with good leadership, that effort creates followers. Not at Club Quarters. There, the executive staff basically believe that they can walk on water. And they can ... because you're the water.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Too much overbooking and at times personnel not notified of the arrival of a VIP guest.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Manager in New York, NY
    Former Employee - Guest Service Manager in New York, NY

    I worked at Club Quarters full-time (more than 3 years)

    Pros

    I did receive a week before employee of the month. Suggestions would be heard.

    Cons

    Never taught higher up positions. Exposed an employee for higher positions, knowledge.
    Supervisors will not listen to the explanations that incurred in a complaint and why it was impossible to correct promptly.

    Advice to ManagementAdvice

    Value employees much more. Employees are dismissed because it is totally impossible to please a VIP guest complaint at one a.m.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Unsupportive place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Manager
    Former Employee - Guest Service Manager

    I worked at Club Quarters full-time (more than 3 years)

    Pros

    Free rooms, low friends & family rate.

    Cons

    Senior management was intimidated or unsure about how to get results without relying on negative reinforcement. Missing key management skills and lacks leadership skills necessary to do the job.

    Advice to ManagementAdvice

    Hire management that is professional and strong.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Terrible management and greedy culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Manager in New York, NY
    Current Employee - Guest Service Manager in New York, NY

    I have been working at Club Quarters full-time (more than an year)

    Pros

    Pay is excellent
    There are some really great people working at the properties

    Cons

    Senior management plays favorites and has no backbone whatsoever
    Some employees are absolutely incompetent but manage to fly under the radar
    Exactly 0 opportunity for advancement
    You have to fight tooth and nail to get management to make even the slightest concessions
    Again, a lot of deadweight sitting around in this company drags down performance
    Comical overbooking results in nights where you must walk anywhere from 5-10 guests - this happens AT LEAST twice a month in the slow season!!!
    Job is advertised as 'management' but you do not supervise anyone. And you have less authority than a line-level agent at any other hotel!!!

    Advice to ManagementAdvice

    Grow a spine, trust your employees more and hold people accountable for their actions. Poor leadership has bred an environment of laziness and carelessness. There are no consequences for poor performance - certain employees intentionally do not do their jobs and are never reprimanded.
    Restructuring at the property level will help motivate employees and allow room for advancement

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Change is a good thing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Manager in Philadelphia, PA
    Former Employee - Guest Service Manager in Philadelphia, PA

    I worked at Club Quarters full-time (more than an year)

    Pros

    Great entry-level experience and good for learning opportunities with wonderful line-level staff.

    Cons

    Senior management completely disconnected from the challenges of actuall staff. Hotel managers don't seem to properly convey this information to senior management so it always seems like it's the staff that is not up to par.

    Advice to ManagementAdvice

    Invest in an HR team.

    Doesn't Recommend
    Neutral Outlook
  10.  

    poorly run, back biting and petty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Club Quarters

    Pros

    the pay was good
    i got a chance to meet some really great people from around the world

    Cons

    policys changed every month, the upper management was constantly at odds with each other which "trikled down hill". If the manager did not like you, or if you stood up for yourself they would find every reason under the sun to drive you out the door. there was a lot of petty gossip from the hotel manager and sr manager. the attitude was as if the front desk staff was disposiable. there were disrespectfull emails sent to the front desk that were sometime gears to a spacific person. heath care sucked and if you needed to call out for sickness or emergency they treated you like trash when you came bacxk to work.

    Advice to ManagementAdvice

    create a plan and stick to it. canging policy every month cause undue stress. hire management that arwe proffessional, and strong. the current management is weak, and takes out their unhappiness with the company on those that they manage.

    Doesn't Recommend
  11. 1 person found this helpful  

    long hours and under paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Club Quarters

    Pros

    Tips and job experience. free rooms

    Cons

    long hours and underpaid. no overtime.

    Advice to ManagementAdvice

    fairness and equality in work place is needed. Overtime pay needs to be looked into as "salary" pay is unethical for front desk employees.

    Doesn't Recommend

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