Co-operative Bank Reviews

Updated June 21, 2015
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Co-operative Bank CEO Niall Booker
Niall Booker
1 Rating

32 Employee Reviews

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  1. this was a great company, great support and with cutting edge technology. The company promotes from within.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Co-operative Bank

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great teamwork The company has family like environment Employs latest technology compensation

    Cons

    Poor employee remuneration, training based on performance, Less attention to detail. Poor communication with management

    Advice to Management

    Try to match skills with pay.


  2. Bleh

    Current Employee - Customer Service Officer in Crewe, VA
    Current Employee - Customer Service Officer in Crewe, VA

    I have been working at Co-operative Bank full-time (Less than a year)

    Pros

    The people you work with, banding together on a sinking ship.

    Cons

    Everything else, just not a great place to work.

    Advice to Management

    Increase salaries


  3. Helpful (1)

    Times have changed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Manchester, England (UK)
    Current Employee - Customer Service in Manchester, England (UK)

    I have been working at Co-operative Bank part-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Just the hourly rate of pay. Low interest on borrowing.

    Cons

    You're targeted/ expected to sell extremely low interest rate savings and hounded by management for it if your leads to call ratio is not to their standard while the product is not to satisfactory public standard. Bullying tactics by management who use unachievable results against you for the bank's failings to staff. Management in head office are not one bit bothered about parents.

    Advice to Management

    Stop treating valuable staff like serial numbers and tell the overpaid at the top of the chain to up the ante on interest for savings. It is long overdue.


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  5. Helpful (1)

    Lost it's way

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Co-operative Bank

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people who day to day try and do what's right for the customers and try and live up to Co-operative values

    Cons

    the senior management, the decision making capability post Britannia merger and the view in recent years that only external hires add any value


  6. Helpful (1)

    Good work life balance but poor leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications
    Former Employee - Communications

    I worked at Co-operative Bank full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Benefits were higher than average. Really nice people to work with. Salaries were decent. Support to do your job well was good

    Cons

    Leadership wasn't good so poor decision making. Some middle management chose favourites which created conflict. Bad behaviours not addressed as they should.

    Advice to Management

    Involve team at all levels in decision making. Push those who have been there years harder to make them realise it's not just a cushy number


  7. Helpful (1)

    Worked as General Adviser, very good company to work for. Would highly recommend to others.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Co-operative Bank

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Strong company ethics, good training program, friendly staff who are enthusiastic to give advice.

    Cons

    Office culture could be improved, and the working environment could be modernised.


  8. Good Conditions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Stockport, England (UK)
    Current Employee - Customer Advisor in Stockport, England (UK)

    I have been working at Co-operative Bank

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Official company policy good, ethical, customer service training etc Working Conditions are good, hours good - 35hr week averaged over 4 weeks Benefits such as bonus for unsocial hours evenings and weekends, bank holidays Canteen

    Cons

    actual policy on floor is often opposite to official policy, promotion only if face fits, targets quite random and changeable customer service often left behind in push for 'positive outcomes'

    Advice to Management

    hitting targets may make your job easier but doesn't mean staff are giving good customer service


  9. Helpful (1)

    Awful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor
    Former Employee - Customer Advisor

    I worked at Co-operative Bank part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They pay you... Reasonably well

    Cons

    Chaotic surroundings Poor senior managemnt Low pay No career progression

    Advice to Management

    Address the concerns which have been tirelessly voiced from employees


  10. Poor progression opportunties

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in Manchester, England (UK)
    Former Employee - Customer Advisor in Manchester, England (UK)

    I worked at Co-operative Bank full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The positives are that the atmosphere is relaxed and the work life balance is good. There were some benefits such as bonuses which were motivational award schemes.

    Cons

    There is little room for progression. They have a tendency to squeeze the most possible out of there employees to consistently satisfy the customer, without providing motivation for there employees. They seemed to think that a slap dash motivational award scheme of who could cross sell the most would suffice. Although actually giving employees responsibility, career development and being treated more than just a number was difficult for them.

    Advice to Management

    -Better pay -Focus on career progression -Long term focus rather than short term focus on stagnating office staff -Much less hierarchal structure to organisation -Senior management need a more hands off approach


  11. working for the Co-operative Banking Group UK

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Stockport, England (UK)
    Former Employee - Customer Service Advisor in Stockport, England (UK)

    I worked at Co-operative Bank full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Ethical, they believe in equality and fairness to staff customers

    Cons

    We only had 2 weeks of training before starting the job. I must say customers were very displeased with our services.

    Advice to Management

    Spend more time training new intakes and listen to their feedback



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