CoStar Group

  www.costar.com
  www.costar.com

CoStar Group Reviews

Updated December 9, 2014
Updated December 9, 2014
329 Reviews
2.5
329 Reviews
Rating Trends

Recommend to a friend
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CoStar Group President, CEO, and Director Andrew C. Florance
Andrew C. Florance
225 Ratings

Review Highlights

Pros
  • decent benefits, decent location, so-so entry level exposure to commercial real estate (in 25 reviews)

  • Company provides good benefits, a good way to break into the commercial real estate marketplace (in 27 reviews)


Cons
  • The main problem really is that upper management are like headless chickens (in 33 reviews)

  • High employee turnover, including in senior management and corporate officers (in 21 reviews)

More Highlights

Employee Reviews

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  1. 8 people found this helpful  

    If you are looking for a challenge and think you are a top producer, join the churn and burn culture of CoStar

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Washington, DC
    Former Employee - Account Executive in Washington, DC

    I worked at CoStar Group full-time (more than an year)

    Pros

    Progressive company that relies on cutting edge technology
    competitive base salaries & benefits
    networking opportunities
    company buys perceived market competitors to ensure market dominance and career growth opportunities for staffers

    Cons

    The organizational function is based on acquiring and providing CRE data. The quality of the data is "garbage in / garbage out" - Markets that embrace transaction transparency are provided with a historical data base worthy of the service; whereas, markets that reward transaction confidentiality and fiduciary during due diligence are provided with outdated and inconsistent data. Research is the key component.

    If you are in sales, watch the movie "Boiler Room" and picture yourself in that environment. If you still think that you are an "A" player and thrive in a metric driven environment complete with supervisors monitoring all calls and movement, good luck! Annual turnover rate for sales & research personnel exceeds 33% and sales efforts are largely dependent upon the quality of the researchers adding territory data. Although the company is publicly traded, it is run by the heavy hand of Andy Florance with senior management personnel relegated to yes man / woman status.

    Advice to ManagementAdvice

    In spite of the inordinate high turnover rate and dysfunctional interaction between departments, CoStar is publicly traded and remains a Wall Street favorite because perception is reality in business and the "street" only cares that there is a reason to invest or divest. Unfortunately, the company with incredible potential to be the industry standard, falls short as it is neither customer or employee centric but rather "Andy" centric. Until the BOD (on behalf of stockholders) decide to look behind the curtain at the reality versus the perception of the value of CoStar Group's information services and encourages continuity and employee retention efforts to MAXIMIZE stakeholder value, CoStar remains a toxic and unhealthy work environment.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Inflexible and Adverse Client Management Policies and Always Changing Comp Plan

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Washington, DC
    Former Employee - Account Executive in Washington, DC

    I worked at CoStar Group full-time (more than 5 years)

    Pros

    They give you a lot of selling toys and continues buy new companies.

    Cons

    Commission plan degraded year over. While some middle managers have talent, there are quite a few that do not know what they are doing. No communication because multiple decisions are trying to sell the same customer.

    Advice to ManagementAdvice

    Make compensation plans fair and let reps take care of customers,

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Stepping Stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales in Washington, DC
    Former Employee - Inside Sales in Washington, DC

    I worked at CoStar Group full-time (more than 5 years)

    Pros

    Good benefits, decent pay, nice colleagues

    Cons

    Ridiculously metric driven company, upper mgt does not seem to trust lower level employees at all.

    Advice to ManagementAdvice

    lighten up

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    you're just a # here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CoStar Group

    Pros

    you get a base salary and autonomy to run your schedule

    Cons

    constantly moving target and style of approach. micro managed to the highest degree.

    Advice to ManagementAdvice

    respect the customer base you depend on for business

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 6 people found this helpful  

    The real CoStar

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Research Associate in Washington, DC
    Current Employee - Research Associate in Washington, DC

    I have been working at CoStar Group full-time (more than an year)

    Pros

    Great office and furniture
    There are hundreds of people so you make friends easily.
    They return for call for employment fast and you get hired right away... pretty much because they train 20+ people every 2 weeks because that is how many people quit.

    Cons

    Shady!!!!!
    The company is forcing the hiring team to go on glass door, create fake accounts and add reviews.
    Whenever you hear "great place to start a career", "challenging as the company is growing so fast", or "great job opportunities" this is absolutely false.

    There is no advancement to management and has not been for like 6 months. All of the new management positions are being sent only to the few people who are already managers to they can shuffle around. They do not give us (400+ researchers) even the opportunity to apply.

    The company is not growing that fast anymore, the stock is proof of that, we were above $200/share and now it's around $140/share because wallstreet believes we hit our ceiling.

    I personally know two people that were told that they had to create reviews so that we would not be one of the lowest rated companies on GlassDoor.

    Advice to ManagementAdvice

    Some of the managers do fight hard for their team but they do not have any real power so that should be changed.
    Stop treating college educated people like idiots by focusing on phone calls. You tell us that phone calls are not important and then we get blindsided when we have 5 calls for the day instead of 10.

    This job is worse then telemarketing by far because you have to keep calling the same smart brokers every 30 days and get yelled at again.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Great company, metrics mean nothing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Research Associate I in Washington, DC
    Former Employee - Research Associate I in Washington, DC

    I worked at CoStar Group full-time (less than an year)

    Pros

    It's an ever growing company, with tons of opportunities to advance and even move to other cities.
    The office itself is very comfortable and it's a friendly atmosphere.
    Free snacks are always a plus.
    It's a great way to learn the core basics of CRE and hone in your people skills. I've learned a lot about prying information from brokers who don't normally give out information. You catch more flies with honey than you do vinegar.
    All coworkers are 20-somethings so it's easy to make friends and ask for help without being judged.
    Health benefits are very good.

    Cons

    The metrics. Hands down. I completely understand why they're in place, but just too unrealistic. The only thing the managers care about at the end of the day is the number of interviews you made..."just make 2 more calls, as long as they're over 2 minutes I'll be happy." I've had plenty of class under 2 minutes that confirmed listings. Incoming calls don't count. Half the time I'm not as productive as I could be because I'm too worried about getting in a "2 minute call" and not focusing on more important things or the quality. A lot of work ISN'T DONE ON THE PHONE IF YOU CAN'T REACH SOMEONE. Then you're scolded when you only have 5 calls, but updated 30 properties via e-mails or CBA. Or, you'll have a day of 20 calls, and the next, nol luck and you're scolded as if you're a lazy worker. It it was it is and I do my job, but upper management needs to figure something else out.
    The work can be mind numbing at times.

    Advice to ManagementAdvice

    Stop focusing on metrics so much. Those numbers you're so proud of mean nothing half the time and you're only stressing out your team. Listen to your team members; if they were answering e-mail updates for 3 hours, they were still doing work. If they weren't on the phone because they were researching comps, they were still doing work.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 6 people found this helpful  

    Sweatshop. Get In, Then Get Out ASAP!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Research Associate in Washington, DC
    Current Employee - Research Associate in Washington, DC

    I have been working at CoStar Group full-time (more than an year)

    Pros

    Good Training Technique for Commercial Real Estate

    Cons

    This is really an in-and-out job. Management does not connect well (or at all) with its employees, everything is based on metrics that change constantly. Really an awful place to work after one year.

    Advice to ManagementAdvice

    Appoint managers that have managerial skills and/or experience

    Develop better ways to review and quantify work product

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Here is an eye opener

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anyone in Washington, DC
    Current Employee - Anyone in Washington, DC

    I have been working at CoStar Group (more than 5 years)

    Pros

    Corporate Greed. If you are on the executive team, you will cash in. The benefits for most employees do not outweigh the constant misdirection, poor leadership and plan lies that the executive team delivers. It start at the top from Andy Florence (CEO) and flows down from all the "yes man" executive team.

    Cons

    The executive team does not communicate with each other. This same ineffective communication flows downhill very rapidly to every person within the company. Miscommunication and lies seem to be the answer for everything.

    If you are looking for a long-term career you will not find it here. The Glendora office is closing and no one seems to be able to give an answer to anyone that is remaining in the office. If you have a seat in the new office(s) you may be safe for a bit. San Francisco you are next in the hot seat of lies as the lease is coming up next year. DC nothing will change for the better on your end either. How much communication do you hear from your manager?

    Culture is a suit and tie organization that wants to present a level of professionalism that is seldom seen. Dress the part and it will fall into place? Not quit.

    The irony here is the company is trying to execute a program to "show" they care about the employee and address feedback on Glassdoor and employee satisfaction. All... they have done this before and nothing changed in the past.

    Look at the stock, it's dropping faster than the sales team, HR members and research department.

    Advice to ManagementAdvice

    Good luck. They do not have the ability to think about actions before they executive. Just a waste of valuable input from someone within CoStar.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Smart people, solid engineering team, fast growing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior IT Engineer in Washington, DC
    Current Employee - Senior IT Engineer in Washington, DC

    I have been working at CoStar Group full-time (more than 3 years)

    Pros

    Very smart IT and Development engineers. Good management team. You will learn a lot and be exposed to cutting edge technologies. Little to no micromanagement. Decent pay and good benefits. Good work/life balance.

    FYI, there isn't a separate glassdoor rating for the IT/Development teams within CoStar, but if there were you will probably see a lot higher rating.

    Cons

    Can be pretty demanding given the rapid growth of the company. Not enough communication about the state and direction of the organization.

    Advice to ManagementAdvice

    Improve communication about goals and direction of the organization.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 7 people found this helpful  

    Punch In, Punch Out, Be Sad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Research Associate in Washington, DC
    Former Employee - Research Associate in Washington, DC

    I worked at CoStar Group full-time (more than an year)

    Pros

    Relevant training, free granola bars and fruit, good HQ location, growing company, computer monitors, relatively high pay for hourly job, some relationship building possible.

    Cons

    Completely misguided management, lack of management communication, horrific reward/incentive structure, poorly organized bonus program, humorous turnover rate, sad workplace morale, unsuccessful goal orientation, suffocating lack of upward mobility, stagnant career/personal development, negative emotional effects of working in "telemarketer" environment, etc.

    Advice to ManagementAdvice

    Find another job -- your employer reflects poorly on your personal life values; unless of course you enjoy working there, and then it is your personal life values that are reflecting poorly on the American dream.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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