Coach

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Coach Reviews

Updated November 21, 2014
Updated November 21, 2014
516 Reviews
3.5
516 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Coach CEO Victor Luis
Victor Luis
48 Ratings

Review Highlights

Pros
  • Great discount, worked with great people, great bonuses at the end of the year (in 36 reviews)

  • Depending on volume size, great work life balance & 60-75% off deletes (in 14 reviews)


Cons
  • Lack of work / life balance and now the new leadership does not talk about that any more (in 30 reviews)

  • Dress code is a bit strict, but hey its a boutique so you need to look nice (in 29 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Rosemont, IL
    Former Employee - Assistant Manager in Rosemont, IL

    I worked at Coach full-time (more than an year)

    Pros

    Good discount. Rack up paid vacations pretty quick. Great insurance. Sadly that's it.

    Cons

    I don't know where to begin. No manager there is happy because all of us were not trained from the get go. Upper management expects us to communicate well when we don't even know what we are talking about. They don't have time to train us so we were told to train ourselves. The company micro manages and wants its managers to micro manage. I am not a micro manager and I don't like hounding my staff every 15 minutes about their sales and asking "have you talked to that customer? Why hasn't your SPH gone up?" We weren't making our ridiculously high numbers in our FIRST year, so they lowered our goal. Now that we are making the numbers, you want to lower it again and take more hours? Because we aren't making last year numbers? Again, WE'VE BEEN OPEN A YEAR. At one point we had no GM, SM or DM. All at the same time. I can't tell you how many managers have been cycled through. People are quitting every week because rules change every week. Honestly, Coach really disappointed me.

    Advice to ManagementAdvice

    TRAIN YOUR STAFF. Set some time aside to train a new store. Even customers can see it's easy to get overwhelmed there.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Too many chiefs, not enough Indians

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Rosemont, IL
    Former Employee - Sales Associate in Rosemont, IL

    I worked at Coach full-time (less than an year)

    Pros

    -Great uniform standards
    -Good retail experience.
    -Good discount

    Cons

    -Too many managers that do not communicate well.

    Advice to ManagementAdvice

    All managers at one store need to get on board with a cohesive plan of action.

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    Good place to start first retail experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Livermore, CA
    Current Employee - Cashier in Livermore, CA

    I have been working at Coach part-time (less than an year)

    Pros

    Learn to work at a fast pace. The hours are flexible and we all work as a team. Can learn multiple jobs throughout the store. It has lots to offer if you want to consider to stay with the company.

    Cons

    the challenge here is that you need to be consistent. You need to learn the products and know how to up sell all the time. Even though you don't run off commission, the company still has its goals to make.

    Advice to ManagementAdvice

    depending on certain manager, sometimes there need to be better communication with their employees

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Elizabeth, NJ
    Current Employee - Assistant Manager in Elizabeth, NJ

    I have been working at Coach full-time (more than an year)

    Pros

    Great benefits, bonus checks every month base off goals,

    Cons

    poor upper management, dress code needs to refresh to reflect the "fashion" in trends

    Advice to ManagementAdvice

    Don't take staff for granted

    Doesn't Recommend
    No opinion of CEO
  6.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coach

    Pros

    Good working environment. Amazing training program by managers.

    Cons

    Uncertain amount of working hours.

  7.  

    Good with the Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coach

    Pros

    Great compensation and benefits

    Cons

    Disrespect from Corporate managament and unreasonable workload

    Advice to ManagementAdvice

    Store level puts the money in their pocket. Respect the staff. Give payroll so things can get done.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Great Co-workers, but poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Cashier
    Former Employee - Seasonal Cashier

    I worked at Coach part-time (less than an year)

    Pros

    Co-workers were very helpful in training the new comers. Training is easy, but boring.

    Cons

    There is just too many managers so you really don't know who you are suppose to ask for help. It was a seasonal job so there weren't too many hours given since they over hired. Since management hired too many people, management will not remember your name. The discount isn't great either.

    Doesn't Recommend
    Neutral Outlook
  9. 1 person found this helpful  

    Fun always changing environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Chandler, AZ
    Current Employee - Retail Sales Associate in Chandler, AZ

    I have been working at Coach part-time (more than 5 years)

    Pros

    I've been with the company for over 7 years in both part and full time capacity. It is a very fun work environment and a great part-time opportunity. Coach is not a commission based selling environment which as it's pros and cons but I like to consider it a pro, as it helps to encourage a team environment. There is always lots of training materials on product knowledge and materials and you are strongly encouraged to take advantage of those tools. In my experience everyone is quick and happy to help you succeed. The company gives you generous discounts but you are expected to carry and wear their products.

    Cons

    The major con I'd have to point out is lack of opportunities to move up or into the corporate world. It appears to be so difficult to move up or laterally that it feels like you're discouraged from do making any moves. There isn't much turnover on a management level so don't go into an associate position thinking you'll be able to quickly move up.

    Advice to ManagementAdvice

    Please provide employees with better resources to accomplish the goals and expectations you set forth.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Amazing opportunity to grow and learn from other creative professionals.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Designer in New York, NY
    Former Employee - Associate Designer in New York, NY

    I worked at Coach full-time (more than 3 years)

    Pros

    Great company for designers to design quality products. Good compensation and benefits.

    Cons

    No cons. Just get to work on time each morning and show enthusiasm for the work.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Jacksonville Distribution Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL

    I worked at Coach full-time (more than 10 years)

    Pros

    Good benefits compared to market, time off policies are generous, even for newly hired, some really wonderful people to work with throughout organization.

    Cons

    Work-life balance could be minimal depending on which department you work for and cross-functional communication not always successful.

    Advice to ManagementAdvice

    The company, though very focused on valued to share-holders, needs to remember there is life outside of Coach and that a burnt-out employee is not as productive.

    Recommends
    Negative Outlook
    No opinion of CEO

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