Coach

www.coach.com
Employer Engaged

Employee Reviews

Sort: Popular Rating Date
  1.  

    Excellent Retail Position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in King of Prussia, PA
    Former Employee - Sales Associate in King of Prussia, PA

    I worked at Coach part-time (less than a year)

    Pros

    Wonderful workplace culture- while competitive, coworkers felt like a family. Supportive management staff that provides the tools you need to succeed in the position.

    Cons

    Difficult to "move up" the sales associate rankings. While the pay was outstanding, it was difficult to imagine a long term-career with the company beginning in the retail stores, considering some associates waited three to four years before being promoted into management positions.

    Advice to ManagementAdvice

    Allow employees more leeway in crafting their selling strategies. Everything felt very contrived, and it seemed that when employees were allowed to use their personal strengths to sell product, they were more successful.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coach

    Pros

    Smart people and always learning. Coach consistently provides new challenges to all levels of the organizaton

    Cons

    New leadership, whilst has a vision, is having difficulties executing and leading the broader group.

    Recommends
    Negative Outlook
  3.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate
    Former Employee - Seasonal Sales Associate

    I worked at Coach part-time (less than a year)

    Pros

    You get to meet so many different types of people. I love the selling atmosphere and the relationships you get to build with the customers.

    Cons

    Hours are based on how much sell. There are way too many managers for the amount of employees that are employed. I don't think any retail store of Coach's size to have 9 managers.

    Advice to ManagementAdvice

    Why do you need so much management? It seems as if they are tripping over each other.

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great company & good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Coach full-time (more than 3 years)

    Pros

    * encourage growth & development
    * recognize good work & issue promotions
    * good communication between leadership & employees
    * good salary & bonus plan

    Cons

    * work-life balance diminishes as your role and responsibility increase
    * not very open to new ideas

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Excellence in Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate (Seasonal)
    Former Employee - Sales Associate (Seasonal)

    I worked at Coach part-time (more than 3 years)

    Pros

    -Lots of training and coaching
    -Awesome discount
    -Professional environment to work in
    -Strong company culture
    -On par with other retailers regarding work-life balance, time off, etc.

    Cons

    -Being 'secret shopped' was a constant point of stress. You are always worried you may have missed one of the seven steps of service with a client and you will get crucified if that person happens to be one of the secret shoppers. I absolutely understand why the steps exist but it makes working with clients feel like a less genuine experience.

    -The Coach brand as a whole is not once what it was. Its been cheapened by the outlets and full price promotions.

    -Coach needs to stop trying to reinvent itself as an upscale brand. You're never going to be Louis Vuitton, Hermes, or Gucci. Those clients are totally different and will never see Coach as a luxury brand. In going after this ungettable get they have alienated their customer base. This is especially unattainable by skimping on materials and manufacturing products in China.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Associate Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Fort Myers, FL
    Former Employee - Assistant Manager in Fort Myers, FL

    I worked at Coach full-time (more than 3 years)

    Pros

    Good pay. Team share and bonus program very good. Good discount program.

    Cons

    No work life balance. Very strange upper management behavior.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Dallas, TX
    Current Employee - Assistant Manager in Dallas, TX

    I have been working at Coach full-time (more than 3 years)

    Pros

    Very flexible with schedules, friendly people and awesome discount

    Cons

    Black out time during holidays cannot ask for time off from November to January
    Advancement is limited once you become an assistant manager it will be years before you get promoted

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Nice learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Vacaville, CA
    Former Employee - Sales Associate in Vacaville, CA

    I worked at Coach part-time (less than a year)

    Pros

    Great leadership, had a chance to develop communication skills with customers and management, had ample time to learn enough about the products, friendly coworkers, able to have a good work/life balance, and adaptable atmosphere.

    Cons

    Working with customers that speak no English, unpredictable workdays (make sure to put in your days off well in advance), need lessons on how to deal with the worst customers.

    Advice to ManagementAdvice

    Keep up the good work! If new management is more like incumbent management, work flow will be efficient. Train permanent workers in all areas in case they want to change positions.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Coach full-time (more than 3 years)

    Pros

    Great training and answers to everything if you look at what they provide enough. Nothing less than excellent customer service and great benefits. Happy to promote you when the timing is right.

    Cons

    Scheduling at times, yearly pay increases could have been a tiny bit more generous. I often described working for this company as being in a sorority, which is something I never intended on. Felt a little cliquey at times. Could have been my location.

    Advice to ManagementAdvice

    I appreciated the honesty from upper management in the district. She was pretty open with us and I felt comfortable talking to her.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    It was overall a good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Chicago, IL
    Former Employee - Sales Associate in Chicago, IL

    I worked at Coach part-time (more than 3 years)

    Pros

    The company takes care of you real well. Good benefits for full timers. Everything it organized.

    Cons

    Getting a promotion is hard to get to. Hard to get time off too, even as a part time employee.

    Recommends
    Positive Outlook
    Approves of CEO

Work at Coach? Share Your Experiences

Coach

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.