Coast Mountain Bus Company

  www.coastmountainbus.com
  www.coastmountainbus.com

Coast Mountain Bus Company Reviews

Updated November 2, 2014
Updated November 2, 2014
13 Reviews
3.0
13 Reviews
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Coast Mountain Bus Company President & General Manager Haydn Acheson
Haydn Acheson
4 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Conventional Transit Operator for 3 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Conventional Transit Operator in Vancouver, BC (Canada)
    Former Employee - Conventional Transit Operator in Vancouver, BC (Canada)

    I worked at Coast Mountain Bus Company full-time (more than 3 years)

    Pros

    The wages and benefits are good. The company has a good focus on safety and sometimes additional training is available. There are opportunities for promotion provided they are pursued within the first 2 or 3 years of being hired, and the necessary management training is undertaken outside of the company; this can be hard to do with the shift times and splits being what they are.
    Pro's include positive feedback received from passengers who appreciate the service they receive, although this is highly variable depending on routes, congestion and time of day.

    Cons

    Most of the cons are related to the (driving) job itself rather than the company. The cons are greater during the first few years as a driver, because the least experienced drivers get the worst and hardest shifts.
    The cons include:
    - stress from dealing with aggressive, threatening and impaired passengers, antisocial shift times and long split shifts
    - running times that are impossible to maintain, and pressure to work through breaks
    The management shares a deal of responsibility for the unrealistic running times; although a feedback mechanism exists to identify problems, not enough attention is paid to resolving them.

    No opinion of CEO
  2.  

    BACKSTABBING MANAGEMENT LYING TO PROTECT THEIR POSITION

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Administration in Vancouver, BC (Canada)
    Current Employee - Administration in Vancouver, BC (Canada)

    I have been working at Coast Mountain Bus Company full-time (more than 10 years)

    Pros

    Benefits are good and pension will be if the don't take it away

    Cons

    Overloaded middle management micro managing, with favouritism, do not know their position and utilize the frontline longterm employees for their knowledge base. The moral is extremely bad due to the eliminated employees in each department and short-staff over the last few years. Transit Operators are stretched to the limits with no run time and the traffic increasing daily and they have no mentorship from their supervisors at all. The depot dispatch departments have been cut to minimal staff and overworked. Job descriptions requiring minimum 1 year in position to be able to understand the dynamics are now being filled by outside casual help which has caused extreme errors costing the company money. So many things the public should know but are hidden to the facts I could go on and on.
    All of these issues and more cost the taxpayer, along with the management raises and year end bonuses.

    Advice to ManagementAdvice

    This was once a great company to work for with a management that use to care about their employees. There was team support with a knowledge base of processes by management that had worked up through the ranks. Get back your values and ethics and start providing better leadership.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Nothing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coast Mountain Bus Company full-time

    Pros

    Not much but a paycheck

    Cons

    to much to say.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Maintenance division is run by a micro-manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Vancouver, BC (Canada)
    Current Employee - Project Manager in Vancouver, BC (Canada)

    I have been working at Coast Mountain Bus Company full-time (more than 8 years)

    Pros

    Almost impossible to get fired.
    Good benefits (excellent pension plan, lots of vacation).
    Co-workers are good people, generally a friendly and co-operative work environment.

    Cons

    Maintenance division is micro-managed; short-term thinking prevails.
    If another division's VP calls you, and you answer the phone, you will take crap from your manager and your director and your VP about having spoken with them; the departmental silos are rigidly enforced.
    Lots of paperwork.
    The details that you're required to report in the paperwork will be immediately forgotten by those who signed off on it.
    Glass ceiling for tradespersons.
    They claim to support employee growth, but downsizing staff means no time for training courses, and you'll need to continue your regular job while doing "growth" in a new job.
    No thanks for a job well done; many complaints forever for any detail not done right.
    Not permitted to telecommute, even on rare occasions.

    Advice to ManagementAdvice

    It sucks to be working in a micro-managed environment.
    Morale is poor in the maintenance division.
    The focus on headcount and minute costs results in not enough people to do the work tasked, resulting in delayed projects, and fighting fires rather than pro-active management. This results in increased costs.
    Project delay reports don't accurately show why delays occur, due to people pushing the cause of delays on to other departments to avoid taking crap themselves.

    Doesn't Recommend
    No opinion of CEO
  6.  

    Mindless and boring, but a guaranteed govt pension

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Transit Operator in Richmond, BC (Canada)
    Current Employee - Transit Operator in Richmond, BC (Canada)

    I have been working at Coast Mountain Bus Company full-time (more than 8 years)

    Pros

    Good holidays, reasonable wage, pension. flexible hours (with seniority)

    Cons

    Dealing with the public and traffic can be challenging, especially with the rash of violent assults on bus drivers these days.

    Advice to ManagementAdvice

    better protect your drivers from violent passenger assaults

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Terrible Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coordinator in Vancouver, BC (Canada)
    Former Employee - Coordinator in Vancouver, BC (Canada)

    I worked at Coast Mountain Bus Company part-time (less than an year)

    Pros

    Pay is pretty good that's really the only reason to work there

    Cons

    Terrible morale among staff, ancient outdated processes, management and staff do not have a good working relationship

    Advice to ManagementAdvice

    Company is very outdated feels like going into the 70s. Skills required at this company would not transfer to any other working environments.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great place to work with good benefits and pay for entry level positions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative In HQ in Surrey, BC (Canada)
    Former Employee - Administrative In HQ in Surrey, BC (Canada)

    I worked at Coast Mountain Bus Company full-time (more than an year)

    Pros

    Great benefits and lots of vacation. Great pay for entry level positions and for positions that require little to no education. Very friendly people. Supervisors were great - they were appreciative of a job well done.

    Cons

    It is much better work in an administrative role other than a bus driver. The bus drivers seemed stressed out a lot from dealing with passengers.

    Advice to ManagementAdvice

    No advice to management - compared to other places I've worked management was pretty good here.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Not a bad place to work if you become a favourite

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor in Vancouver, BC (Canada)
    Former Employee - Operations Supervisor in Vancouver, BC (Canada)

    I worked at Coast Mountain Bus Company full-time (more than 10 years)

    Pros

    Good pay and benefits. Better to get a unionized position in this company

    Cons

    Office politics and gossip, active animosity and backstabbing. Favouritism over job performance. Lack of job security. No control over increasing work load due to senior management drive for "efficiencies". Significant portion of required job duties already performed by other departments and not meaningfully related to core job functions. Lack of dependable, meaningful vertical and horizontal communication.

    Advice to ManagementAdvice

    Increase quality and quantity of meaningful communication and create an atmosphere where employee feedback is believed to be valued and taken into consideration.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    excellent benefits and opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)

    I worked at Coast Mountain Bus Company full-time (more than 10 years)

    Pros

    company has excellent benefits and offers great opportunities to grow with the company

    Cons

    management not forthcoming with staff, even though execs promote this.

    Recommends
    Negative Outlook
    Disapproves of CEO
  11.  

    Morale is down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee in Vancouver, BC (Canada)
    Current Employee - Employee in Vancouver, BC (Canada)

    I have been working at Coast Mountain Bus Company full-time (more than 3 years)

    Pros

    Transit pass, pension, benefits, mostly hardworking coworkers.

    Cons

    Lacking equality, favoritism by Managers, too many Managers.

    Advice to ManagementAdvice

    They seem to forget that they have jobs because the Operators are out driving buses.

    Negative Outlook

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