Coastal Contacts

www.coastal.com

Coastal Contacts Reviews

Updated January 3, 2015
Updated January 3, 2015
15 Reviews
3.7
15 Reviews
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Roy Hessel
4 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Work may not be that fulfilling, but the people are amazing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)

    I have been working at Coastal Contacts full-time (more than 5 years)

    Pros

    I feel appreciated every time I do something good at work. People smile and ask how I am and genuinely mean it. You want a hug? You got it, but without it being weird. We play games, care about one another and get work done. We volunteer together.

    Cons

    Money is less than stellar. Communication is a bit of a disaster at times, but that seems pretty typical for any company.

    Advice to ManagementAdvice

    It'd be nice if Logistics was treated on the same level as the office. Specifically: budget and time off for team-building events. Logistics team-building events are generally free events taking place after work hours. Office departments have taken half the work day off to go ziplining or do the Grouse Grind.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Overall good company. rated 3.

    Current Employee - Customer Support Representative in Vancouver, BC (Canada)
    Current Employee - Customer Support Representative in Vancouver, BC (Canada)

    I have been working at Coastal Contacts part-time (more than an year)

    Pros

    Company offers great culture, and people I work with are all hard working and friendly.

    Cons

    Salary is not the best.

    Advice to ManagementAdvice

    Invest on its employees. Otherwise, talented people will leave for the better opportunity.

  3. 1 person found this helpful  

    I've had good opportunities for growth at Coastal, and I love my job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Specialist in Vancouver, BC (Canada)
    Current Employee - Marketing Specialist in Vancouver, BC (Canada)

    I have been working at Coastal Contacts full-time (more than 3 years)

    Pros

    We've gone through a lot of changes this year, and I think for the better. Positions have become more streamlined, we continue to receive excellent benefits, and I think that we are finally moving towards an experienced, talented team whose positions are based on merit. As a parent I've been given the opportunity to start earlier in the morning so that I can pick up my children and have some time with them. Work is finally valued based on what is actually delivered (quality), not just how many hours an employee appears to be working.

    Cons

    By being promoted internally I'm definitely at a salary disadvantage. Even with some much appreciated raises, I'm still well below the industry average within Canada. Adding costs like daycare and now parking (because our area no longer has much street parking) creates a strain when living in such an expensive city. This may soon be addressed due to our benefits survey, however.

    Advice to ManagementAdvice

    Continue with the increasing transparency that we have begun to see these past months, staff are aware when there are challenges and it's best to communicate respectfully rather than allowing the grapevine to spin out of control. Please continue to encourage and even provide educational opportunities (lunch and learns would be an excellent addition, for instance).

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Love the new direction we're headed!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coastal Contacts full-time (more than 5 years)

    Pros

    Company with great opportunities. Rewards hard work and dedication, and there's a comfortable culture, where you feel valued. Management follow a sound business strategy, yet makes great efforts to ensure employee satisfaction.

    Cons

    Growing pains with the transition from previous leadership and strategy.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Best career decision I ever made

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)

    I have been working at Coastal Contacts full-time (more than 5 years)

    Pros

    The company has always provide opportunity for growth as you work hard and prove results. Team Coastal has as strong culture and is a pretty fun place to go to every day. The work is fast paced and to be successful be prepared for change, but those who can go with the flow and prove value have success. It feels great to work for a company that helps people see everyday.

    Cons

    Challenging industry dynamics & recent acquisition cause some unknowns, but they are all challenges to face head on!

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great company, one of the best in Canada.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Vancouver, BC (Canada)
    Current Employee - Marketing in Vancouver, BC (Canada)

    I have been working at Coastal Contacts full-time (more than 3 years)

    Pros

    • Opportunities for growth.
    • Good benefits package.
    • Great environment, fun, not extremely corporate.
    • Good work-life balance.
    • New management is making a great progress in aligning our goals and cleaning up our past reputation.

    Cons

    • Salary is no the best.
    • Previous management created kind of a bad reputation, internally and externally.

    Advice to ManagementAdvice

    My only advice to Management would be to keep doing the internal clean up. We have acquired great talent, but there are still a few team members that have the bad habits of previous management. We can still improve the team talents and build an extremely solid unity.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Just another job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate in Vancouver, BC (Canada)
    Current Employee - Corporate in Vancouver, BC (Canada)

    I have been working at Coastal Contacts full-time (more than an year)

    Pros

    Managers at Coastal understand and place value in work-life balance, getting time off is a non-issue.

    This is a great place to make friends and take it easy. For a workplace that follows the 9 - 5 model with little flexibility on starting hours of work, heavy socializing throughout the day is not discouraged.

    You are allowed to wear flip-flops at the office and colorful language/traditionally inappropriate statements aren't actively discouraged.

    After 3 months probation, you can sign up for one or both of the group RRSP and shareholding plan where they will match your contributions up to a tiny percentage of your pay.

    Cons

    Before the change of hands, growth was reserved for attractive people and those "in" with management. With Essilor driving the ship, growth looks dismal in light of the cutbacks and positions left unfilled as people leave.

    I can't blame them for their average wages because they don't demand much from their employees. You can't get more responsibility even if you ask. They don't share information about the business or communicate effectively on an internal, company-wide scale.

    Here's the truth behind their lengthy list of values:
    -Agents of Change: Survivors of Change is more fitting
    -Do More with Less: used in irony more than what it was intended for
    -Team Coastal, Bias to Action, Hard Working, Innovation, Do Some Good: debatable at best

    Advice to ManagementAdvice

    Make a choice and make it clear what camp Coastal is going to be a part of: the one where you don't mind locking up information and sticking with traditional methods so that your employees greatest satisfaction is their salary or be as forward-thinking as you claim and promote a culture where people want to perform to the highest standards.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Best cultural environment I have ever worked in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate in Vancouver, BC (Canada)
    Former Employee - Corporate in Vancouver, BC (Canada)

    I worked at Coastal Contacts full-time (more than 5 years)

    Pros

    Lots of room for advancement. 3 promotions in 3 years. Great co-workers. Amazing ESOP matched contributions. Great benefits. Exciting atmosphere.

    Lots of opportunity for upcoming employees.

    Cons

    Company was in a state of downsizing certain departments when I left. I read it was recently sold to Essilor for a hefty sum so I am unsure as to the management aspect of the company at this time.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Women Beware: Executives Still Think It's the 1960s

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coastal Contacts full-time (more than 3 years)

    Pros

    The salary is fair, the benefits are very good and the vacation time is really appealing.

    Cons

    The biggest issue is the company's attitude toward women. If you stay here for any length of time, you'll notice that the executive board is almost entirely male and they have a habit -- especially in Marketing -- of hiring men for credentials and women for looks.

    There are absolutely capable, hard-working, smart and attractive women, but those aren't the women being hired in areas like Marketing, HR or management in general. And the real trouble is that these women often struggle in the positions they get and then have to ask for outside help -- usually from the more qualified candidates that they beat out for the role.

    This winds up breeding resentment in the workforce which isn't fair to anyone -- the more qualified people feel upset that they've been passed over for jobs they could've excelled at, and the less qualified people feel stressed, over-worked and out of their depth.

    There was some hope that with the Essilor takeover this attitude would cease, but it seems as though they've maintained that status quo.

    It's not the 1960s. Women should be considered for jobs based on their abilities and not their looks.

    Advice to ManagementAdvice

    Rectify this issue very quickly or you run the risk of both sinking one of the most valuable departments at any company and driving away good talent.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Great customer base but lack of consistency from management and internal issues amongst managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Vancouver, BC (Canada)
    Former Employee - Customer Service Representative in Vancouver, BC (Canada)

    I worked at Coastal Contacts full-time (more than 3 years)

    Pros

    Free pair of special effects contacts every year / contacts and glasses at cost

    Cons

    Internal managerial conflicts leave employee unsure of who to follow. Favorites based on who's going out with managers

    Advice to ManagementAdvice

    Management should be trained to avoid displaying internal conflicts to employees, also ensure all the manager decisions are overlooked and evaluated.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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