Cogeco Cable Reviews

Pros

Great discount on services, pretty good pay and benefits, opportunities for growth, developing quick thinking, organizational, and impeccable interpersonal skills

Cons

Can sometimes feel like your treated like a child - have to wait for your break to use the washroom, can't pull out your cell phone even when you sit for hours with no work to be done. Decisions for the department made by those who don't take employee satisfaction into consideration

Advice to Senior Management

When making decisions that impact the contact centre, management needs to take how the employees will feel about the decisions being made. Often it feels the decisions that are made are solely based on managements opinion as how it will affect the employees is an afterthought

Pros

Their compensation package is by far the best I have seen or heard of. Great group of people to work with and everyone is committed to the end result.

Cons

The product suite of solutions to sell are limited.

Advice to Senior Management

Create more products.

Pros

Mid size company, good exposure to new CATV technology, Flexible working conditions. Close to GTA, commuting against traffic, close to shopping area and restaurants.

Cons

Most Management positions are being taken over by French Canadians from Montreal, leaving Ontario's English speaking people out at higher positions. It sucks, really. HR has very professional processes, but can't apply them because Montreal (Corporation) controls at the end what the company gives away for training or professional development.
All VP's have disappeared, and the Directors will be next. Good luck everybody in there!
These guys are very frugal and cheap, no opportunity to excel, just keep mediocrity going...

Advice to Senior Management

Improve communications skills, listen to your employees, leave politics when you are in Montreal, don't bring the negatives to Ontario. The owner Mr. Audet should sell the business before it sinks or partner with a wireless provider. good luck.

Pros

nothing to do,
just show that you are busy and they are happy with that
take your own time to complete the projects

Cons

very cheap in paying u money for doing nothing,

after all its hard to do nothing at job, thats what everyone does at cogeco

Advice to Senior Management

hire educated people rather than uneducated managers or any high level staff
this makes the people working under the uneducated people taking advantage and do nothing to none

Pros

First off, the pay is excellent for the job at hand. Traning was for 3 full months, and the trainers were excellent. The discounts can't be beat- FREE SERVICES! From the first couple of days, they try to get you set up with the full cable package, home phone and high speed internet. As long as you remain an employee, you pay nothing per month for al the services. They had lots of promotions and incentives going on all the time, and lots of employee moral boosters, like free cookies and starbucks, or subway subs, ice cream... lots of stuff.

Cons

If hired only part time your benefits don't kick in till 1 year of service, and the rotating shifts can be hard to get used to, but tha being said I found the scheduling rather fair.

Advice to Senior Management

Like any business changes happen, but some policys and procedure would change several times a day! The communication of these changes were somtimes delayed or go un-noticed on the employee commnication "intranet" site...