Cogent Communications Reviews

Updated July 16, 2015
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2.8
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Recommend to a friend
Approve of CEO
Cogent Communications Chairman and CEO Dave Schaeffer
Dave Schaeffer
75 Ratings

Pros
  • Highly competitive industry with a narrow product set which is a plus & a good opportunity to make some (in 9 reviews)

  • Nice comp plan - account manager base salary and total earning potential is pretty good (in 8 reviews)

Cons
  • High turnover rate - I was there for less than a year and saw nothing but non-stop change (in 6 reviews)

  • micromanagement, little opp for advancement, stuck in old product set consistently 2-5 years behind (in 6 reviews)

More Pros and Cons

120 Employee Reviews

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  1. Regional Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Account Manager in Sterling, VA
    Former Employee - Regional Account Manager in Sterling, VA

    I worked at Cogent Communications (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Pay and great entry level position. Even if you're bad you have job security for the first 6 months to a year.

    Cons

    The only really Con would be that it is a hard job. If you're not willing to come in and work hard you will not succeed at Cogent.


  2. Regional Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Account Manager in Austin, TX
    Former Employee - Regional Account Manager in Austin, TX

    I worked at Cogent Communications (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The training is quite good at HQ in D.C.

    Cons

    Individual markets are not protected from being barraged by every Cogent rep.

    Advice to Management

    Allow RAMs to have ownership of the MTOBs in their markets, instead of allowing tenants to be assaulted by every Cogent representative.


  3. Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Account Manager in Arlington, VA
    Former Employee - Regional Account Manager in Arlington, VA

    I worked at Cogent Communications (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great scope of products with decent coverage. Ethernet is competitively priced especially in large cities. Fellow co-workers are great. And pay is competitive.

    Cons

    Quotas are set too high and no employee loyalty. Your typical boy's club hierarchy in management.

    Advice to Management

    Chill on the churn , give your sales people realistic quotas, and show some loyalty. Stop managing through fear.


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  5. Regional Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Account Manager in Los Angeles, CA
    Former Employee - Regional Account Manager in Los Angeles, CA

    I worked at Cogent Communications full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    *if you have no experiance they will hire you

    Cons

    *they pay their employees the very minimum *product pricing is not competitive *outdated CRM *zero leads *not interested in developing employees to have a career at Cogent *no such thing as culture at Cogent or Values

    Advice to Management

    Everyone I worked with was desperate for a job and just took the Cogent offer..... The environment is very depressing, and even the managers hate their jobs.... it seems like everyone there had some idea of what they wanted their life to be like... but some how ended at Cogent.... It is the final stop before all hope is lost.....


  6. Still an inside position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Manager in San Francisco, CA
    Current Employee - National Account Manager in San Francisco, CA

    I have been working at Cogent Communications full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Simple products to sell at prices that are hard to beat

    Cons

    Too many sales reps squat on accounts, and you spend more time researching a company only to see if you can work the account.

    Advice to Management

    Keep the territories regional. Reps are more successful if they can own their own back yard.


  7. Don't be a RAM!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Account Manager in Philadelphia, PA
    Current Employee - Regional Account Manager in Philadelphia, PA

    I have been working at Cogent Communications full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Good people to work with. Competitive Base pay Easy product set to understand.

    Cons

    The RAM position is almost impossible to succeed in. Some managers are great in their region, others (Philly) are rather poor. Product is so niche it gets beat by many competitors in telecom. No marketing/advertising is done, so you must constantly explain who you are and what Cogent is. Commission structure is simple, yet it takes no less than 4 months to get paid (whether on-net or off-net)

    Advice to Management

    Make a strategic and tactful plan to obtain market share and own your backyard. Change the commission structure, so you actually get paid. Make it mandatory that managers create marketing plans for their city/region.


  8. Regional Account manager

    Former Employee - Regional Account Manager in Bloomington, MN
    Former Employee - Regional Account Manager in Bloomington, MN

    I worked at Cogent Communications (Less than a year)

    Pros

    Liked the management and the perks of the job.

    Cons

    Local support was not good in the Minneapolis Branch. New branch in a not so good market for the products we sold.


  9. Things have changed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pasadena, CA
    Current Employee - Anonymous Employee in Pasadena, CA

    I have been working at Cogent Communications full-time (More than a year)

    Recommends
    Recommends

    Pros

    Thing have changed under the new leadership of Ernie Ortega and in the West, Brad Boddicker.

    Cons

    Changing organization with growing pains


  10. Out of Date

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Account Manager in Herndon, VA
    Current Employee - Regional Account Manager in Herndon, VA

    I have been working at Cogent Communications

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    My sales manager was great.

    Cons

    Product set is limited and overpriced (offnet). The CRM in place is from the stone age.


  11. regional account manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cogent Communications full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    good training they send you to DC for a week to get you excited

    Cons

    you come back to reality where you have a manager who has just as much experience as you and then no lead gen marketing deployment support

    Advice to Management

    look at what your competitors are doing



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