Cogent Communications Reviews

Updated March 31, 2015
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2.7
106 Reviews
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Approve of CEO
Cogent Communications Chairman and CEO Dave Schaeffer
Dave Schaeffer
68 Ratings

Pros
  • Highly competitive industry with a narrow product set which is a plus & a good opportunity to make some (in 9 reviews)

  • Decent base salary and very high commissions (in 8 reviews)

Cons
  • High turnover rate - I was there for less than a year and saw nothing but non-stop change (in 6 reviews)

  • Very narrow product set will exclude you from companies looking for total solution (in 6 reviews)

More Pros and Cons

Employee Reviews

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  1. good company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cogent Communications

    Pros

    There are not many pros to list, but if you like coffee and soda they have it for you.

    Cons

    company is laking focus and vision.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. Stepping stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Engineer in Washington, DC
    Current Employee - Customer Support Engineer in Washington, DC

    I have been working at Cogent Communications

    Pros

    Gain good experience, it's like going to school.

    Cons

    Intense and stressful at first, especially if you have no experience. Expect to learn complex technologies and processes on the job while on the phone with customers. Low pay

    Advice to ManagementAdvice

    Offer praise to your hard working employees. As they become more valuable to the company they should be paid more.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Short ride

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in San Francisco, CA
    Former Employee - Sales Manager in San Francisco, CA

    I worked at Cogent Communications full-time (less than a year)

    Pros

    Training was fun and you were tested on what you learnt. This is a very corporate environment, very competitive sales team. There is a Sales Engineer on hand for more complicated deals to help with the simplest integration of our products and services.

    Cons

    Very high turn over of staff and managers.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. Get trained and get out!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Sales Manager
    Former Employee - Regional Sales Manager

    I worked at Cogent Communications full-time

    Pros

    As noted in the title, great training. They fly you to DC for a few days. Just don't be late in the morning.

    Cons

    Sales process is a joke. CRM needs to get replaced. Incumbent reps hoard opps for as long as they want.

    Advice to ManagementAdvice

    Create sales territories and equip your sales people with better tools.

    Doesn't Recommend
    Neutral Outlook
  6. Inside sales disguised as outside sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager
    Current Employee - Regional Account Manager

    I have been working at Cogent Communications full-time (more than a year)

    Pros

    Good product set, good coworkers, yearly sales kickoff, good training, monthly $500 expenses, very flat organization, easy products to "sell".

    Cons

    Poor sales management, no tools for outside workforce, antiquated Seibel CRM, remote VMware desktop is spotty due to few licenses, lack of strategy to seize territory from competitors, limited product set, nepotism, compensation plans change to the companies favor against the sales reps with NO explanation at all,

    Advice to ManagementAdvice

    Hire managers that are not just revenue leaders but are real leaders. The Regional Sales Manager should be the Mayor. There should be a clear leader in the office without nepotism. Buy more fiber and infrastructure to keep up with other tier 1 providers.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7. Cogent Communications

    Current Employee - Regional Sales Manager in Sterling, VA
    Current Employee - Regional Sales Manager in Sterling, VA

    I have been working at Cogent Communications full-time (more than a year)

    Pros

    Very great job if you dedicated to sales and hard working. It is a great opportunity out of college and you can make a lot of money.

    Cons

    If you are not hard working and looking for an easy job.. this is not for you. Also be prepared to know you will be cold calling every day.

    Advice to ManagementAdvice

    Everything is pretty solid they run a very good opperation.

    Recommends
    Positive Outlook
    Approves of CEO
  8. Ground Up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Arlington, VA
    Current Employee - Sales Manager in Arlington, VA

    I have been working at Cogent Communications

    Pros

    Good Company to work for if you are ambitious and want a chance to make good commission checks.

    Cons

    Sales Atmosphere can come with high stress.

    Advice to ManagementAdvice

    Train more and be consistent.

    Recommends
    Positive Outlook
    Approves of CEO
  9. High expectations that fell incredibly short

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Herndon, VA
    Former Employee - Anonymous Employee in Herndon, VA

    I worked at Cogent Communications full-time (less than a year)

    Pros

    -casual work environment
    -friendly peers
    -company sales kick off

    Cons

    -old school work environment
    -lack of training
    -no flexibility in daily arrival and departure - even if your kids are sick or traffic is terrible
    -HR is terrible and overlooks VERY important details
    -there is no culture, or values
    -they do not value employees
    -low compensation

    Advice to ManagementAdvice

    get it together - don't sell the organization for what it is, a good opportunity for people to get a start in their career, but nowhere to stay.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. Great Product, leadership needs work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager in Atlanta, GA
    Current Employee - Regional Account Manager in Atlanta, GA

    I have been working at Cogent Communications

    Pros

    Great services compared to competion

    Cons

    Out of date technology, poor leadership

    Advice to ManagementAdvice

    Update CRM and give people the tools to do the job. Train managers on leadership

    Recommends
    Positive Outlook
    No opinion of CEO
  11. It was a great experience for me. Mostly good people. I had a terrific manager who worked hard as I did for my success.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Account Manager in Dallas, TX
    Former Employee - Regional Account Manager in Dallas, TX

    I worked at Cogent Communications full-time (more than a year)

    Pros

    Lots of support and good new hire training. They really encourage you to lean on your manager which was helpful for me given I was new to the industry. Overall, really good sales training even for more seasoned professionals it can be helpful. Very sales driven. Meaning they understand sales bring in the money and everything is in place to make it happen.

    Cons

    Tends to lean toward micromanaging, however I think it's understandable why. But there is a huge turn-over. It's not an easy gig and its prettt cut-throat. Sales staff pass leads to buddies. I think bc of the high turn-over its very "cliquey"..you tend to buddy with people you go through training with. Not a bad thing bc I am still friends with people from all over the country who I met at Cogent. But, basically by the end of the first year if you haven't hit your stride, you're out. So, those who stay make a lot of money and are given extra "considerations". Because the compensation plan is a good one, it's hyper-competitive...sneaky under-handed stuff from people who work in the next cube and smile to your face.

    Advice to ManagementAdvice

    Acknowledge the reality of the dog eat dog culture during training. And especially how sales team members can help one another instead of killing each other for a lead. A pack of sharks is not a positive working environment when they are eating one another.

    Recommends
    Neutral Outlook
    Approves of CEO

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