Cogent Communications

www.cogentco.com

Cogent Communications Reviews

Updated January 26, 2015
Updated January 26, 2015
98 Reviews
2.6
98 Reviews
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Approve of CEO
Cogent Communications Chairman and CEO Dave Schaeffer
Dave Schaeffer
62 Ratings

Review Highlights

Pros
  • Highly competitive industry with a narrow product set which is a plus & a good opportunity to make some (in 9 reviews)

  • Decent base salary and very high commissions (in 8 reviews)


Cons
  • High turnover rate - I was there for less than a year and saw nothing but non-stop change (in 6 reviews)

  • Very narrow product set will exclude you from companies looking for total solution (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It was a great experience for me. Mostly good people. I had a terrific manager who worked hard as I did for my success.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Account Manager in Dallas, TX
    Former Employee - Regional Account Manager in Dallas, TX

    I worked at Cogent Communications full-time (more than an year)

    Pros

    Lots of support and good new hire training. They really encourage you to lean on your manager which was helpful for me given I was new to the industry. Overall, really good sales training even for more seasoned professionals it can be helpful. Very sales driven. Meaning they understand sales bring in the money and everything is in place to make it happen.

    Cons

    Tends to lean toward micromanaging, however I think it's understandable why. But there is a huge turn-over. It's not an easy gig and its prettt cut-throat. Sales staff pass leads to buddies. I think bc of the high turn-over its very "cliquey"..you tend to buddy with people you go through training with. Not a bad thing bc I am still friends with people from all over the country who I met at Cogent. But, basically by the end of the first year if you haven't hit your stride, you're out. So, those who stay make a lot of money and are given extra "considerations". Because the compensation plan is a good one, it's hyper-competitive...sneaky under-handed stuff from people who work in the next cube and smile to your face.

    Advice to ManagementAdvice

    Acknowledge the reality of the dog eat dog culture during training. And especially how sales team members can help one another instead of killing each other for a lead. A pack of sharks is not a positive working environment when they are eating one another.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    High expectations that fell incredibly short

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Herndon, VA
    Former Employee - Anonymous Employee in Herndon, VA

    I worked at Cogent Communications full-time (less than an year)

    Pros

    -casual work environment
    -friendly peers
    -company sales kick off

    Cons

    -old school work environment
    -lack of training
    -no flexibility in daily arrival and departure - even if your kids are sick or traffic is terrible
    -HR is terrible and overlooks VERY important details
    -there is no culture, or values
    -they do not value employees
    -low compensation

    Advice to ManagementAdvice

    get it together - don't sell the organization for what it is, a good opportunity for people to get a start in their career, but nowhere to stay.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great Product, leadership needs work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager in Atlanta, GA
    Current Employee - Regional Account Manager in Atlanta, GA

    I have been working at Cogent Communications

    Pros

    Great services compared to competion

    Cons

    Out of date technology, poor leadership

    Advice to ManagementAdvice

    Update CRM and give people the tools to do the job. Train managers on leadership

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Small Company, Big Dreams

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Account Manager in Washington, DC
    Former Employee - Regional Account Manager in Washington, DC

    I worked at Cogent Communications full-time (more than an year)

    Pros

    Cogent offers a great sign on bonus, paid for training and an excellent bonus structure. The CEO is a great business man with innovative ideas and leadership qualities.

    Cons

    Cogent in many markets unfortunately is competing against Monopolies, struggles with high turnover, and management delivers an unrealistic quota expectation to Account Managers based on the sales cycle of their services.

    Advice to ManagementAdvice

    Petition a longer time frame for account managers to hit quotas based on the lengthy sales cycle that exist to sell services (Install times etc)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Horrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Account Manager
    Former Employee - National Account Manager

    I worked at Cogent Communications full-time (more than 3 years)

    Pros

    Decent place to start in telecom. Learn about data. Good stepping stone.

    Cons

    Horrible Management in the NY office. Very racist atmosphere. You have to be liked by management to make money here. If not it does not matter how hard you work you will not be rewarded. Only the liked reps get all the good accounts and referral agents even if they can't sell on their own.. It does not matter your ability to sell. If your liked you will do well. If your a minority good luck. As most if tge sales are inbound. Very cancerous environment.

    Advice to ManagementAdvice

    Get rid of the current management it's a very cancerous environment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Turn & burn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cogent Communications full-time

    Pros

    Good company with awesome benefits.

    Cons

    Products are narrow in scope. Can't compete against Comcast as far as depth and width. Unable to understand small and mid-level business alike, in terms of cost. Purely telemarketing, no way to engage the customer face-to-face.

    Advice to ManagementAdvice

    Use 21st century software for sales. Tell operations management to let go of Excel spreadsheets.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great place to get your first taste of IT sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Account Manager in Herndon, VA
    Current Employee - National Account Manager in Herndon, VA

    I have been working at Cogent Communications full-time (more than an year)

    Pros

    Company perks ( my kick- off was in Vegas)
    holiday parties
    compensation ( for recent college grad...$40 k w signing bonus

    Cons

    Management is stuck in their ways. Turn over is VERY high. Very few reps consistently achieve quota.

    Advice to ManagementAdvice

    Be open to helping advance each employee. Invest more in helping strong employees stay longer.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Pleasantly Surprised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager in Washington, DC
    Current Employee - Regional Account Manager in Washington, DC

    I have been working at Cogent Communications full-time (less than an year)

    Pros

    Great training program, seasoned team leading the operation.

    A clear shift with the companies ethics, middle and upper management is really going the distance to improve daily operations. New breed of "Sales" managers is really the work horse at Cogent.

    This is a sales environment; the term "work hard, play hard" is what you live by. The perks and compensation are great, and professionalism is encouraged.

    Cons

    Still phasing out the "out boys" sales network, just a matter of time

    Advice to ManagementAdvice

    Keep up the hard work.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Typical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Account Manager in New York, NY
    Current Employee - National Account Manager in New York, NY

    I have been working at Cogent Communications full-time (more than an year)

    Pros

    Highly competitive industry with a narrow product set which is a plus & a good opportunity to make some $$$ if you're willing to bust your butt in your first year there.

    Cons

    High turnover across the company & there appears to be a reluctance to change with the times where they are falling behind in comparison to some of the competition. Not much a culture here besides hitting your numbers.

    Advice to ManagementAdvice

    Invest in your systems & the cloud, you're an internet company!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Just another brutal telecom job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Account Manager in Boston, MA
    Former Employee - Regional Account Manager in Boston, MA

    I worked at Cogent Communications full-time (more than an year)

    Pros

    Great network, good training, got to travel a bit

    Cons

    Oversaturated on net market, not competitive in off net situations and takes many months to be paid commission. More like a telemarketing job, usually no one wants to talk to you.

    Advice to ManagementAdvice

    Its all a joke

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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