Cogent Communications Reviews

Updated August 26, 2014
Updated August 26, 2014
88 Reviews

2.8
88 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cogent Communications Chairman and CEO Dave Schaeffer
Dave Schaeffer
58 Ratings

Review Highlights

Pros
  • Decent base salary and very high commissions (in 8 reviews)

  • Nice base, some managers are great, lots of free caffeine, great but limited product set (in 8 reviews)


Cons
  • limited product set makes them un-competitive most of the time (in 6 reviews)

  • High turnover rate - I was there for less than a year and saw nothing but non-stop change (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Tenured Rep - 2 Years with Cogent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cogent Communications

    Pros

    Nice base, some managers are great, lots of free caffeine, great but limited product set.

    Cons

    Continually changing rules of engagement. Used to be if you held an account it was yours. Now, reps can cheat and lie and steal and are rewarded with the account and the business you worked for. New CRO made some changes, and has now reversed them after too many people hit quota. Its now harder to hit bonuses, quota is completely meaningless, since bonuses are not based on 100% of quota, but 115%. Be prepared for endless cold calls and micromanagement, unless your manager is one of the good ones in an isolated market.

    Advice to ManagementAdvice

    Stick to what you say you are going to do. Reward your top performing reps. Paying the top 10% of your reps, who are well over quota on a quarterly basis, should not be a problem. And most importantly, respect the rules of engagement. Without them, no one is safe and no one will stay. For a company supposedly focused on tenure and growing the salesforce, you aren't showing it.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    You put in what you get out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager  in  Herndon, VA
    Current Employee - Regional Account Manager in Herndon, VA

    I have been working at Cogent Communications full-time for more than a year

    Pros

    Structured day, allowing you to make your own business.

    Cons

    Constant new hires of reps and managers makes it difficult to keep up.

    Advice to ManagementAdvice

    Be more proactive with reps that need help in order to succeed.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cogent Communications

    Pros

    Telecom Experience, fast paced environment

    Cons

    Working under a lot of pressure

    Advice to ManagementAdvice

    Stop micromanaging

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Ok job if you love "hunter" type job sales where you find your own leads.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager
    Current Employee - Regional Account Manager

    I have been working at Cogent Communications full-time

    Pros

    Manager does not micromanage.
    The job itself is not a difficult job if you can handle making 30+ cold calls a day.
    Decent base salary and very high commissions.
    Come in at 8, leave at 5 and you can leave the job at work, and not think about it at home.

    Cons

    No leads, all of your potential deals you have to find, qualify, and close yourself.
    Very long sales cycle.
    Software system tracks your every move- how many phone calls you make, how long the calls are, how many emails you get in and send out, etc.
    You don't get paid on your sale until after the installation, which in most cases is 3 months.

    Advice to ManagementAdvice

    Pay your reps a small percentage of the sale when they close the sale and the rest of the commission when it is installed.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    micromanagment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cogent Communications full-time

    Pros

    base salary is pretty nice

    Cons

    micromanagement, little opp for advancement, stuck in old product set consistently 2-5 years behind

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Simple Product to Sell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Washington, DC
    Current Employee - Sales in Washington, DC

    I have been working at Cogent Communications full-time for more than a year

    Pros

    Compensation is adequate, hours are predictable. Product set is easy to learn.

    Cons

    The price of bandwidth has dropped, and quotas have not. The environment can be very condescending at times.

    Advice to ManagementAdvice

    They need to try and create a a better compensation plan, and not micromanage young business professionals.

    Recommends
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    This is Heaven if you are into being Micromanaged 24/7

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Sales Manager  in  Herndon, VA
    Former Employee - Regional Sales Manager in Herndon, VA

    I worked at Cogent Communications full-time for more than a year

    Pros

    Salary average, vacation time average, and I can not think of one other positive thing to say.

    Cons

    Got hired and within the first 9 months had 4 different Directors each with their own process and way of managing managers ( no real training or consistency). I was manager in title only, could not interview applicants for my team (not even look at their resumes), had to submit daily checkout sheets ( YES!! Checkout sheets for managers), no support from upper management. I could not let go of any reps even when the reps were not performing (hitting their quota) and when they tested positive for drugs (HR turned a blind eye) in the workplace. No training program for managers more importantly this job is all about do what I say not as I do.Quota unattainable if you have reps that have less than 1 year tenure no shot. (you live off your base).Definitely a good ol boys club type of work environment. By far one of the worst organizations I have ever worked for. Unless you absolutely need the money many more opps out their that give you full support from upper mgmt to HR.

    Advice to ManagementAdvice

    Too little too late..1 VP of global sales got let go of due to poor sales and leadership... Nurture your talent maybe then your turnover rate wont be one of the highest in your industry.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    A great place to work with awesome compensation if you are motivated, not for the lazy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager  in  Culver City, CA
    Current Employee - Regional Account Manager in Culver City, CA

    I have been working at Cogent Communications full-time for more than a year

    Pros

    Great compensation and benefits. Thorough training and upward mobility. Cogent Communications really invests a lot of time and money into the representatives training and development. The role turned out to be exactly what was described/promised so no surprises which is a nice change compared to some other firms in the area. Contests, spiffs and awards are top notch.

    Cons

    Fast paced environment, not for slackers or those who want to blame their failures on everything and everyone.

    Advice to ManagementAdvice

    Focus on high energy recruits who understand what it takes to be successful in sales and skip the whiners.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    This company provides me with everything I deserve as a top performing sales professional and supports me all the way!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager  in  Los Angeles, CA
    Current Employee - Regional Account Manager in Los Angeles, CA

    I have been working at Cogent Communications full-time for less than a year

    Pros

    I know how to sell. I have always known how to approach people, prospects, and ultimately close the deal. This is all Cogent is asking for...and in return they provide me with a seriously competitive base salary, a sexy bonus schedule, and the uncapped commissions that keep my activity level high. I was supported and nurtured throughout the training process and receive a lot of appreciation for my hard work. Most companies let their people bring in hundreds of thousands of dollars and expect to only pay their sales reps the bare minimum. Not Cogent! I will make over $123k this year and the sky is the limit!!!

    Cons

    Seeing the unexperienced sales reps come in a complain when they realize sales can be frustrating. Of course! But if you know the sales game, you will love Cogent. If you expect money to walk up and beg you to put it in your wallet, this is not for you.

    Advice to ManagementAdvice

    Perhaps top grading would help to keep the teams as competitive as possible. A little competition goes a long way!

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good Small Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager
    Current Employee - Regional Account Manager

    I have been working at Cogent Communications full-time for less than a year

    Pros

    Good potential, good managment, high quality product

    Cons

    niche market, have to find your own leads

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
    Approves of CEO

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