Cogent Communications Reviews

Updated July 16, 2015
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120 Employee Reviews

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  1. regional account manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cogent Communications full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    good training they send you to DC for a week to get you excited

    Cons

    you come back to reality where you have a manager who has just as much experience as you and then no lead gen marketing deployment support

    Advice to Management

    look at what your competitors are doing


  2. Regional Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Account Manager/Collocation Specialist in Los Angeles, CA
    Current Employee - Regional Account Manager/Collocation Specialist in Los Angeles, CA

    I have been working at Cogent Communications full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good people. Good training.

    Cons

    For the West region the product is to over priced to sell and they do not have a big enough name to have such a high price. The reps in the East have been with the company for a while and they are the only reps making good money. They want you to get leads, qualify and close but cold calling is dead and they do not understand that. It would be better if the company had a telemarketing group and a Regional Account Manager who went out and help close the deal.

    Advice to Management

    Get appointment setters, the company has no name and need to have advertisement, lower your rates, have David get more Lit Building for the west reps to generate business and not fight over limited scraps.


  3. Major steps in the right direction!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Manager
    Current Employee - National Account Manager

    I have been working at Cogent Communications full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is not the Cogent that most people are accustomed to. Changes in leadership, vision and focus have revamped this solution. The days of inexperienced "reps" sitting at their desk, smothering the account base are going, going, gone. Cogent is deeply vested in bringing in experienced telecom professionals who bring business acumen and professionalism to each office. The culture is a very welcome change for both Cogent and their customers. The network is a huge plus! All optical with an International presence in most Net Centric customer locations. Plus, the peering arrangements and presence in almost 800 carrier neutral data centers around the world. And rumor has it we will be vested in a new market by end of year. Pros: Big network Strong Leadership New vision Strong training program The opportunity for career advancement Simple compensation plan

    Cons

    Growing pains. Cogent is still working to transform to v2.0, and some personnel are still holding on to the legacy ideas. You must love working in Siebel.

    Advice to Management

    You now have reps in other markets who have equal or more experience than your Premier Account Managers. And we have local history and relationships with accounts that your reps are sitting on. If you truly value moving forward and, its time for Premier to give up some of the accounts that they are sitting on. Many of us also worked those accounts, we are local or equally as vested, and truthfully, we beat you on plenty of deals.


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  5. Worst Telecom Employer!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at Cogent Communications (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free flavored (creamers) coffee (Keurig), and free soda, within the office(s).

    Cons

    Below-industry average salary, lack of growth/opportunities, leadership views the employee as a financial "object", with no interest/respect for the individual, with one goal in mind - increase stock price for shareholders. CEO makes numerous (quiet) trips within HQ (5-6 times per day) to ensure team is working, vs. wasting their (company/management) time (ie - internet browsing/socialization).

    Advice to Management

    Board should terminate Executive Leadership Team from SVPs to CEO, then reorganize and promote Middle Management from within, folks with more extensive knowledge of managing the business/customers.


  6. Sales Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Internet
    Former Employee - Corporate Internet

    I worked at Cogent Communications full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    day job, potential for advancement, good compensation potential

    Cons

    Extreamly difficult sale, difficult market.

    Advice to Management

    Get to understand your employees better.


  7. Stepping stone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Engineer in Washington, DC
    Current Employee - Customer Support Engineer in Washington, DC

    I have been working at Cogent Communications

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Gain good experience, it's like going to school.

    Cons

    Intense and stressful at first, especially if you have no experience. Expect to learn complex technologies and processes on the job while on the phone with customers. Low pay

    Advice to Management

    Offer praise to your hard working employees. As they become more valuable to the company they should be paid more.


  8. Short ride

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in San Francisco, CA
    Former Employee - Sales Manager in San Francisco, CA

    I worked at Cogent Communications full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Training was fun and you were tested on what you learnt. This is a very corporate environment, very competitive sales team. There is a Sales Engineer on hand for more complicated deals to help with the simplest integration of our products and services.

    Cons

    Very high turn over of staff and managers.


  9. good company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cogent Communications

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    There are not many pros to list, but if you like coffee and soda they have it for you.

    Cons

    company is laking focus and vision.


  10. Get trained and get out!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager
    Former Employee - Regional Sales Manager

    I worked at Cogent Communications full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    As noted in the title, great training. They fly you to DC for a few days. Just don't be late in the morning.

    Cons

    Sales process is a joke. CRM needs to get replaced. Incumbent reps hoard opps for as long as they want.

    Advice to Management

    Create sales territories and equip your sales people with better tools.


  11. Inside sales disguised as outside sales.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Account Manager
    Current Employee - Regional Account Manager

    I have been working at Cogent Communications full-time (More than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good product set, good coworkers, yearly sales kickoff, good training, monthly $500 expenses, very flat organization, easy products to "sell".

    Cons

    Poor sales management, no tools for outside workforce, antiquated Seibel CRM, remote VMware desktop is spotty due to few licenses, lack of strategy to seize territory from competitors, limited product set, nepotism, compensation plans change to the companies favor against the sales reps with NO explanation at all,

    Advice to Management

    Hire managers that are not just revenue leaders but are real leaders. The Regional Sales Manager should be the Mayor. There should be a clear leader in the office without nepotism. Buy more fiber and infrastructure to keep up with other tier 1 providers.



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