Cogent Communications

  www.cogentco.com
  www.cogentco.com

Cogent Communications Reviews

Updated October 16, 2014
Updated October 16, 2014
92 Reviews
2.7
92 Reviews
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Cogent Communications Chairman and CEO Dave Schaeffer
Dave Schaeffer
60 Ratings

Review Highlights

Pros
  • Decent base salary and very high commissions (in 8 reviews)

  • Nice base, some managers are great, lots of free caffeine, great but limited product set (in 8 reviews)


Cons
  • Very narrow product set will exclude you from companies looking for total solution (in 6 reviews)

  • High turnover rate - I was there for less than a year and saw nothing but non-stop change (in 6 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Great company with good opportunities to cash in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Account Manager in Washington, DC
    Former Employee - Regional Account Manager in Washington, DC

    I worked at Cogent Communications full-time (more than an year)

    Pros

    Good commission structure and competitive, yet fun, environment to work in.

    Cons

    Felt at times as if I was fighting for sales internally as opposed to against the competition based upon the structure. For example, one could have completed the sale for ABC Company, but lose the commission if someone else was already working this company under a different DBA or rendition of said company name [A.B.C. Co.] within the CRM database.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Crazy Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cogent Communications

    Pros

    4k bonus and 2 free trips to DC for training. You know something is up when a company has to pay you to work for them

    Cons

    Micromanaged to death and CRM siebel system is total joke

    Advice to ManagementAdvice

    Find a better way for sales employees to succeed instead of having them be cut throat and watch each others leads all day

    Doesn't Recommend
    No opinion of CEO
  3.  

    Above average

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cogent Communications

    Pros

    Independence, flexibility, awesome manager and co workers

    Cons

    The office is 2 floors under ground

    Advice to ManagementAdvice

    .

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  5.  

    You get what you pay for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at Cogent Communications full-time

    Pros

    The CEO is very business savvy. Unlike similar companies in the same market space, Cogent's business is stable (largely due to focusing on core competencies and product) and so are their positions (which they've slowed added in recent years). Low to mid-level upward mobility in tech side. Good benefits and place to "learn the ropes" if you are just starting out in the industry.

    Cons

    The CEO is very frugal and all but controls most aspects of the business. Because of that, if he were hit by a bus (not suggesting, just being hypothetical) I do not know how long the company could keep running. I akin this to being the "Superman" from Rich Dad, Poor Dad. Also IMHO, it is being run like it is still small, which I feel is now holding the company back in various ways.

    Despite what the CEO kept claiming, salaries that I have seen were below the market and was reflected in the turn-over rates. On the tech side, no company provided training is available. The technology/product is just a means to an end to make the stock holders money, I saw little evidence for any care or passion for supporting it. All of this makes Cogent an atypical, "you get what you pay for" place to work.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    "Who are we calling? who are we calling?"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Regional Account Manager in Tysons Corner, VA
    Current Employee - Regional Account Manager in Tysons Corner, VA

    I have been working at Cogent Communications full-time (less than an year)

    Pros

    Salary is decent and the commissions are better. The health insurance is great! They have an awesome training program and they have free soda and coffee. Dave (CEO) is really down to earth and approachable. If you are willing to put in the effort, be patient and stay focused you can do really well here. The new CRO is/has implemented changes that should positively affect the company as a whole. They have monthly competitions that yield some great prizes (Gift cards, televisions, iPad, etc). They have a monthly call blitz which when done correctly can be amusing. Free lunches if your teams hits monthly goals and you get free lunch the end of every month

    Cons

    I have no major company wide complaints. It really depends on the office you're in and the type of manager and director you have. There is too much in market competition with other sales teams. There are no protected local territories, it is like the wild west. You have 30 days to crack the egg on a lead. If you can not and it is not documented, you lose the account: So if you've had a lead for 20 days and you finally get a hold of a decision maker on the 21st day, but they want you to call back in three weeks. If your manager does not feel its viable and you lose the account, someone else can pick it up where you left off. There is not enough focus on outside sales calls so you sit and make cold calls everyday! Most of the leads provided are not businesses that fit a good customer profile.

    Advice to ManagementAdvice

    Allow more time for Reps to work accounts. Give them enough time to have effective qualification calls. The longer reps are allowed to hold an account (w/activity) decreases the amount of phone calls a prospect gets every month from a different person at the same company. There seems to be a disconnect between sales managers and training. Reps are told in training to focus on local markets and go out into the market. Some managers just want you to smile and dial. Instead of having boiler rooms selling a commodity focus on consultative solution selling.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    You put in what you get out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager in Herndon, VA
    Current Employee - Regional Account Manager in Herndon, VA

    I have been working at Cogent Communications full-time (more than an year)

    Pros

    Structured day, allowing you to make your own business.

    Cons

    Constant new hires of reps and managers makes it difficult to keep up.

    Advice to ManagementAdvice

    Be more proactive with reps that need help in order to succeed.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cogent Communications

    Pros

    Telecom Experience, fast paced environment

    Cons

    Working under a lot of pressure

    Advice to ManagementAdvice

    Stop micromanaging

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Tenured Rep - 2 Years with Cogent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cogent Communications

    Pros

    Nice base, some managers are great, lots of free caffeine, great but limited product set.

    Cons

    Continually changing rules of engagement. Used to be if you held an account it was yours. Now, reps can cheat and lie and steal and are rewarded with the account and the business you worked for. New CRO made some changes, and has now reversed them after too many people hit quota. Its now harder to hit bonuses, quota is completely meaningless, since bonuses are not based on 100% of quota, but 115%. Be prepared for endless cold calls and micromanagement, unless your manager is one of the good ones in an isolated market.

    Advice to ManagementAdvice

    Stick to what you say you are going to do. Reward your top performing reps. Paying the top 10% of your reps, who are well over quota on a quarterly basis, should not be a problem. And most importantly, respect the rules of engagement. Without them, no one is safe and no one will stay. For a company supposedly focused on tenure and growing the salesforce, you aren't showing it.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Ok job if you love "hunter" type job sales where you find your own leads.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager
    Current Employee - Regional Account Manager

    I have been working at Cogent Communications full-time

    Pros

    Manager does not micromanage.
    The job itself is not a difficult job if you can handle making 30+ cold calls a day.
    Decent base salary and very high commissions.
    Come in at 8, leave at 5 and you can leave the job at work, and not think about it at home.

    Cons

    No leads, all of your potential deals you have to find, qualify, and close yourself.
    Very long sales cycle.
    Software system tracks your every move- how many phone calls you make, how long the calls are, how many emails you get in and send out, etc.
    You don't get paid on your sale until after the installation, which in most cases is 3 months.

    Advice to ManagementAdvice

    Pay your reps a small percentage of the sale when they close the sale and the rest of the commission when it is installed.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    micromanagment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cogent Communications full-time

    Pros

    base salary is pretty nice

    Cons

    micromanagement, little opp for advancement, stuck in old product set consistently 2-5 years behind

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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