Cogent Communications

  www.cogentco.com
  www.cogentco.com
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Cogent Communications Reviews

Updated August 26, 2014
Updated August 26, 2014
85 Reviews
2.6
85 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cogent Communications Chairman and CEO Dave Schaeffer
Dave Schaeffer
55 Ratings

Review Highlights

Pros
  • Decent base salary and very high commissions (in 8 reviews)

  • Nice base, some managers are great, lots of free caffeine, great but limited product set (in 8 reviews)


Cons
  • limited product set makes them un-competitive most of the time (in 6 reviews)

  • High turnover rate - I was there for less than a year and saw nothing but non-stop change (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good Small Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager
    Current Employee - Regional Account Manager

    I have been working at Cogent Communications full-time for less than a year

    Pros

    Good potential, good managment, high quality product

    Cons

    niche market, have to find your own leads

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Terrible Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cogent Communications

    Pros

    Base salary okay. Otherwise, little opportunity for growth and sustained employment.

    Cons

    Unrealistic expectations leads to mass turnover. Use of Siebel and governing rules, pits sales reps against each other.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Regional Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager  in  Houston, TX
    Current Employee - Regional Account Manager in Houston, TX

    I have been working at Cogent Communications full-time for less than a year

    Pros

    Due to the high demand for employees with experience selling fiber circuits, you will find Cogent is a good place to cut your teeth prior to moving on to somewhere else as all they sell is fiber.

    Cons

    Making good money here takes a LONG time and it will take you far longer to make your first sale here than in other telecom companies which sell voice services as well. Internally, there is a battle between the local sales leadership and upper sales management about the plan to attack the market. Upper sales management believes this to be an inside sales job while the sales managers want it to be an outside sales job. Sales reps are very confused about how to attack the market because the directives from local sales leadership and corporate are in conflict. Turnover rate at least in the my market is VERY HIGH and has been for several years. The base salary is also quite low and more in line with an entry level sales position.

    Advice to ManagementAdvice

    Make the message more consistent from corporate down through local sales leadership. Reassess the starting salary as more senior sales reps cannot live on it while they ramp up through the long sales cycle. You have a good product and you should do more to advertise it to the public at large as business owners do not know who we are. BUY SOME LAPTOPS FOR THE SALES PEOPLE SO THEY CAN WORK FROM HOME!!! They don't have to be top of the line, but for pete's sake some people would like to be able to work from home in the evenings with full functionality and not use VMWare and their personal computers because you guys are so cheap.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good money but management is terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cogent Communications

    Pros

    great commission if you are willing to put in that work!

    Cons

    Terrible management, micro management. Reps undercutting you for sales. High turnover rate in offices. You will meet a new rep every other week.....and a new manager if he can handle the stress. You can get promoted and demoted in one week.....with no reasons.
    They make up policies as they go.

    Advice to ManagementAdvice

    Hire management with 15+ years of experience.....

    Doesn't Recommend
    Approves of CEO
  6. 1 person found this helpful  

    Couldn't wait to get out of this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Account Manager  in  New York, NY
    Former Employee - Regional Account Manager in New York, NY

    I worked at Cogent Communications full-time

    Pros

    I can't think of any

    Cons

    - Sale cycle is extremely long -takes forever to make a sale.
    - Compensation isn't up to par with the work that you do
    - Manager was not smart
    - Manager made fun of resumes that came in with current employees
    - Atmosphere was racist

    Doesn't Recommend
    No opinion of CEO
  7.  

    Just a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cogent Communications

    Pros

    If you work for a good boss, it can be fun and a good job. If you don't... outta luck!

    Cons

    Just hope management likes you...

    Advice to ManagementAdvice

    Increase the base for larger cities!

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Good job, great pay with bonus ramp up the sales cycle is a bit long.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager  in  Chicago, IL
    Current Employee - Regional Account Manager in Chicago, IL

    I have been working at Cogent Communications full-time for less than a year

    Pros

    Money, great paid training in Washington D.C. great way to learn to effectively prospect.

    Cons

    The Micro mangers killed the cat, my manager tried to treat us all like we were on the same entry level and get on every call and usually blow them sky high.

    Advice to ManagementAdvice

    Watch the micromanagement it really goes to some of the managers heads.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great Sales Organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager  in  Dallas, TX
    Current Employee - Regional Account Manager in Dallas, TX

    I have been working at Cogent Communications full-time for less than a year

    Pros

    Obviously the genius claiming that Cogent is dishonest for creating fake reviews failed to realize that the repetitive introduction on the review is pre-generated from a field entry when you submit a review. With that being said, I am no stranger to sales, but I am new to telecom. My initial impression of this highly sales-centric organization has been surpassed in a variety of ways. The upper management is readily available to assist the reps in anyway they can. I can literally dial Dave's (CEO) VoIP extension, if he'll pick it up. While the base salary is modest, the commission and bonus structure is fantastic for people who are willing to work hard. 99% of people that complain about how terrible a sales role in a company is happens to be that lazy person making 10-15 calls a day complaining about closing 1 deal every 2 months, instead of making 50-100 calls a day and closing 5-6 deals a month. The quota is easily attainable with the proper work ethic.

    Cons

    The sales territory is much too large (all of North America).

    Advice to ManagementAdvice

    Require new reps to focus on their local market for at least 6 months, if not a year.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Overall positive experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cogent Communications full-time for more than 3 years

    Pros

    - Great pricing
    - Casual environment
    - Large sales territories
    - Improved employee retention policies

    Cons

    - Limited product set
    - Reps don't get paid to retain customers
    - CRM policies result in potential customers getting annoyed with new reps calling each month

    Advice to ManagementAdvice

    Try to add new services product set (i.e. voice, security, cdn)

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Transactional Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Global Account Manager  in  New York, NY
    Current Employee - Global Account Manager in New York, NY

    I have been working at Cogent Communications full-time for more than a year

    Pros

    Fun place with a lot of young people. Sales were quick, products are simple, processes streamlined.

    Cons

    High turn over for those who were not able to figure out the"system'. Salary low for industry.

    Recommends
    Positive Outlook
    Approves of CEO

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