Cogent Communications Reviews

Updated July 2, 2015
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118 Employee Reviews

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  1. High expectations that fell incredibly short

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Herndon, VA
    Former Employee - Anonymous Employee in Herndon, VA

    I worked at Cogent Communications full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -casual work environment
    -friendly peers
    -company sales kick off

    Cons

    -old school work environment
    -lack of training
    -no flexibility in daily arrival and departure - even if your kids are sick or traffic is terrible
    -HR is terrible and overlooks VERY important details
    -there is no culture, or values
    -they do not value employees
    -low compensation

    Advice to Management

    get it together - don't sell the organization for what it is, a good opportunity for people to get a start in their career, but nowhere to stay.


  2. Great Product, leadership needs work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Account Manager in Atlanta, GA
    Current Employee - Regional Account Manager in Atlanta, GA

    I have been working at Cogent Communications

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great services compared to competion

    Cons

    Out of date technology, poor leadership

    Advice to Management

    Update CRM and give people the tools to do the job. Train managers on leadership


  3. It was a great experience for me. Mostly good people. I had a terrific manager who worked hard as I did for my success.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Account Manager in Dallas, TX
    Former Employee - Regional Account Manager in Dallas, TX

    I worked at Cogent Communications full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Lots of support and good new hire training. They really encourage you to lean on your manager which was helpful for me given I was new to the industry. Overall, really good sales training even for more seasoned professionals it can be helpful. Very sales driven. Meaning they understand sales bring in the money and everything is in place to make it happen.

    Cons

    Tends to lean toward micromanaging, however I think it's understandable why. But there is a huge turn-over. It's not an easy gig and its prettt cut-throat. Sales staff pass leads to buddies. I think bc of the high turn-over its very "cliquey"..you tend to buddy with people you go through training with. Not a bad thing bc I am still friends with people from all over the country who I met at Cogent. But, basically by the end of the first year if you haven't hit your stride, you're out. So, those who stay make a lot of money and are given extra "considerations". Because the compensation plan is a good one, it's hyper-competitive...sneaky under-handed stuff from people who work in the next cube and smile to your face.

    Advice to Management

    Acknowledge the reality of the dog eat dog culture during training. And especially how sales team members can help one another instead of killing each other for a lead. A pack of sharks is not a positive working environment when they are eating one another.


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  5. Small Company, Big Dreams

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Account Manager in Washington, DC
    Former Employee - Regional Account Manager in Washington, DC

    I worked at Cogent Communications full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Cogent offers a great sign on bonus, paid for training and an excellent bonus structure. The CEO is a great business man with innovative ideas and leadership qualities.

    Cons

    Cogent in many markets unfortunately is competing against Monopolies, struggles with high turnover, and management delivers an unrealistic quota expectation to Account Managers based on the sales cycle of their services.

    Advice to Management

    Petition a longer time frame for account managers to hit quotas based on the lengthy sales cycle that exist to sell services (Install times etc)


  6. Horrible Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Manager
    Former Employee - National Account Manager

    I worked at Cogent Communications full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent place to start in telecom. Learn about data. Good stepping stone.

    Cons

    Horrible Management in the NY office. Very racist atmosphere. You have to be liked by management to make money here. If not it does not matter how hard you work you will not be rewarded. Only the liked reps get all the good accounts and referral agents even if they can't sell on their own.. It does not matter your ability to sell. If your liked you will do well. If your a minority good luck. As most if tge sales are inbound. Very cancerous environment.

    Advice to Management

    Get rid of the current management it's a very cancerous environment.


  7. Helpful (1)

    Turn & burn

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cogent Communications full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good company with awesome benefits.

    Cons

    Products are narrow in scope. Can't compete against Comcast as far as depth and width. Unable to understand small and mid-level business alike, in terms of cost. Purely telemarketing, no way to engage the customer face-to-face.

    Advice to Management

    Use 21st century software for sales. Tell operations management to let go of Excel spreadsheets.


  8. Great place to get your first taste of IT sales.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Manager in Herndon, VA
    Current Employee - National Account Manager in Herndon, VA

    I have been working at Cogent Communications full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Company perks ( my kick- off was in Vegas)
    holiday parties
    compensation ( for recent college grad...$40 k w signing bonus

    Cons

    Management is stuck in their ways. Turn over is VERY high. Very few reps consistently achieve quota.

    Advice to Management

    Be open to helping advance each employee. Invest more in helping strong employees stay longer.


  9. Typical

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Manager in New York, NY
    Current Employee - National Account Manager in New York, NY

    I have been working at Cogent Communications full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Highly competitive industry with a narrow product set which is a plus & a good opportunity to make some $$$ if you're willing to bust your butt in your first year there.

    Cons

    High turnover across the company & there appears to be a reluctance to change with the times where they are falling behind in comparison to some of the competition. Not much a culture here besides hitting your numbers.

    Advice to Management

    Invest in your systems & the cloud, you're an internet company!


  10. Pleasantly Surprised

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Account Manager in Washington, DC
    Current Employee - Regional Account Manager in Washington, DC

    I have been working at Cogent Communications full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great training program, seasoned team leading the operation.

    A clear shift with the companies ethics, middle and upper management is really going the distance to improve daily operations. New breed of "Sales" managers is really the work horse at Cogent.

    This is a sales environment; the term "work hard, play hard" is what you live by. The perks and compensation are great, and professionalism is encouraged.

    Cons

    Still phasing out the "out boys" sales network, just a matter of time

    Advice to Management

    Keep up the hard work.


  11. Just another brutal telecom job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Account Manager in Boston, MA
    Former Employee - Regional Account Manager in Boston, MA

    I worked at Cogent Communications full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great network, good training, got to travel a bit

    Cons

    Oversaturated on net market, not competitive in off net situations and takes many months to be paid commission. More like a telemarketing job, usually no one wants to talk to you.

    Advice to Management

    Its all a joke



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