Cogent Communications

  www.cogentco.com
  www.cogentco.com
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Cogent Communications Reviews

Updated September 19, 2014
Updated September 19, 2014
86 Reviews
2.6
86 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cogent Communications Chairman and CEO Dave Schaeffer
Dave Schaeffer
56 Ratings

Review Highlights

Pros
  • Decent base salary and very high commissions (in 8 reviews)

  • Nice base, some managers are great, lots of free caffeine, great but limited product set (in 8 reviews)


Cons
  • limited product set makes them un-competitive most of the time (in 6 reviews)

  • High turnover rate - I was there for less than a year and saw nothing but non-stop change (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Transactional Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Global Account Manager  in  New York, NY
    Current Employee - Global Account Manager in New York, NY

    I have been working at Cogent Communications full-time for more than a year

    Pros

    Fun place with a lot of young people. Sales were quick, products are simple, processes streamlined.

    Cons

    High turn over for those who were not able to figure out the"system'. Salary low for industry.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Entry Level Sales

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cogent Communications

    Pros

    * Good place to gain sales experience
    * Good training programs for their products
    * Standard hours - no overtime needed

    Cons

    * micro-management
    * quota is not realistic
    * pitch to potential employees is misleading regarding income potential
    * limited product set makes them un-competitive most of the time
    * policies and procedures make most employees feel like children - unless entry level

    Doesn't Recommend
  3.  

    Great place for motivated Sales people

    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Cogent Communications full-time for more than 5 years

    Pros

    - great product & very competitive pricing
    - several merit-based salary increases & no commission cap
    - experienced management team from top to bottom
    - easy access to technical & sales resources
    - relaxed but professional atmosphere

    Cons

    Cogent is not a good fit for a temporary job (6-12 months) or someone seeking a Sales position that involves minimal effort because they just want to get by on their base salary.

    Advice to ManagementAdvice

    Improve certain systems and processes to enhance overall efficiency.

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    You know things are pretty bad there when a company has to make up positive reviews

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager
    Current Employee - Regional Account Manager

    I have been working at Cogent Communications full-time for more than 3 years

    Pros

    How can you list a pro when a company is this dishonest?

    Cons

    1st Notice how every review with 4 stars or more starts with the same "I have been working at Cogent Communications full-time for more than X years"?

    2nd There aren't that many people that have worked at Cogent that long

    Advice to ManagementAdvice

    Instead of making things look like they're not to prospecting employees, just improve the work environment

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6.  

    Solid company with great opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager
    Current Employee - Regional Account Manager

    I have been working at Cogent Communications full-time for more than 5 years

    Pros

    The product set is straightforward so even a person with no telecom background can start selling within a week or two. You have great opportunities to earn a salary bump starting at the 6 months mark and commissions are good. Management is accessable to assist you in the sales process.

    Cons

    No opportunity for sales staff to work from home or have mobile access to company systems. There need to be more people on the provisioning side for customer orders.

    Approves of CEO
  7.  

    Working at Cogent Communications is a pleasure, great company, very competitive products.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Global Account Manager  in  New York, NY
    Current Employee - Global Account Manager in New York, NY

    I have been working at Cogent Communications full-time for more than 5 years

    Pros

    great teams, great support, assistance from management

    Cons

    Aggressive low prices make it more chalenging to reach full quota

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Tough at times, but compensable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager
    Current Employee - Regional Account Manager

    I have been working at Cogent Communications full-time for more than 3 years

    Pros

    Nice comp plan - account manager base salary and total earning potential is pretty good. Casual atmosphere. Well-designed network with plenty of expertise available to sell and support it. Very sellable price points (too low at times).

    Cons

    The work can be tedious (hundreds of cold calls). Managing the CRM so that you don't lose accounts requires diligence and focus - if you lose one you could lose a sale. The process for getting an account back (or any other approval) involves at least three layers of management. The management team lacks leadership ability (generally). Too many administrative rules (don't document this, do document that, don't work after this hour or before that hour).

    Advice to ManagementAdvice

    Allow hiring/firing to be at the discretion of the manager, but hold them accountable to the headcount based on team production. E.g., if the manager believes he/she can consistently bring $20,000 in revenue monthly with 9 employees, let him but he must have a minimum of 7). Focus on higher-level matters of importance. The notes and rules of the CRM should not be a daily topic of conversation. Finally, all "promos" need to be case-by-case (I shouldn't have to wait four months for a "3yr on a 1yr" promo to roll around if that would get the deal sold today).

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    Achievable quota and great commission payout!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Cogent Communications full-time for more than 5 years

    Pros

    Cogent offers a simple product set making it easy for new sales reps to understand and sell even without background in telecoms. They provide sales and technical training and the opportunity to meet and converse with the top executives of the company, including the CEO. The pre and post sales processes are not complex and you are provided with great tools to efficiently and effectively do your job. With the right attitude, anyone will have the potential to be successful and make a lot of money.

    Cons

    No work from home policy.

    Advice to ManagementAdvice

    Offer more attractive base salary and benefits package to promote employee retention and satisfaction and attract more interests from prospective employees. Revisit rules of engagement and make it less stringent. Expand referral program.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    good technology firm

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager  in  Sterling, VA
    Current Employee - Regional Account Manager in Sterling, VA

    I have been working at Cogent Communications full-time for less than a year

    Pros

    great pricing on product
    simplified product set
    good benefits and fair pay

    Cons

    not a great support structure
    niche market
    high quotas
    low advancement opportunity

    Advice to ManagementAdvice

    work on employee development will go a long ways including developing future managers out of exsisting staff.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great Career. 5+ year employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Global Account Manager
    Current Employee - Global Account Manager

    I have been working at Cogent Communications full-time for more than 5 years

    Pros

    easy to penetrate new business
    great support team
    transparent data base.
    aggressive pay structure
    easy to obtain over-achievement bonuses

    I have been with Cogent over 5 years and have worked my way through the ranks. started as an entry level regional account manager and got promoted 3 times within 5 years. They have thought me everything about the telco world. Management vigilantly tries to help you progress within Cogent. Anyone who writes reviews about Cogent clearly did not try hard enough. This could be one of the easiest ISPs to work for.

    Cons

    you can get caught up in administrative work but if you organize yourself this should not be an issue.

    Recommends
    Positive Outlook
    Approves of CEO

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