Coinstar

  www.coinstar.com
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Coinstar Reviews

Updated May 15, 2014
All Employees Current Employees Only

2.6 49 reviews

Not yet rated.

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Jim Gaherity


28% of employees recommend this company to a friend
49 Employee Reviews
Relevance Date Rating
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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Banana Republic

    Bilngual Customer Service Representative (Former Employee) La Mirada, CA

    ProsPeople treated eachother like family.

    ConsProfessionally it leaves alot of room for improvement.

    Advice to Senior ManagementCommunications is key to managing a global company running on thin profit margins.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    3 people found this helpful  

    smoke & mirrors

    Shared Services (Current Employee) Bellevue, WA

    ProsExciting products
    Growth peroid
    Some bright, exciting individuals
    Brand recognition
    Enthusiasm within the marketing, IT depts

    ConsLack of cohesive direction
    Lack of communication across partner groups
    A lot of miscommunication / bias between shared groups
    Mistrust and confusion about the future/direction of the company
    Old guard vs new guard

    Advice to Senior ManagementDuring my tenure I've heard many different messages about the direction of this company. Within shared services there is a lack of cohesive coaching / mentoring of the future of this team. The marketing department runs as a pack of mavericks with little restriction. HR is a joke and for a company this size they really need to implement some processes in order to achieve their goals. The start-up peroid is long past but the start-up mentality is pervasive and crippling to their success. Many employees have worked for 12- 15 years and don't have the experience/knowledge to bring this company up to speed on how it should operate with efficiency and innovation intact.
    HR tends to rein in the managers and the managers don't trust HR because HR is broken.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    p

    Anonymous Employee (Former Employee) Phoenix, AZ

    ProsFlexibility, ability to make your own schedule. Increase in health benifits

    ConsNo advancement opprotunities, company doesn't do a good job at training employees. Change in leadership direction is very common here.

    Advice to Senior ManagementCreate some REAL advancement opprotunities, make the investment in your employee's training and share some of those stock options. Minimize disruptions with change in leadership

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Changes are afoot and it's unclear where there will be opportunities for personal growth and advancement.

    Director (Former Employee) Bellevue, WA

    ProsSuccessful company with the experience and leadership to continue innovating.

    ConsAt one point the company was rather sleepy, but that may be changing. You can't escape bureaucracy here.

    Advice to Senior ManagementDetermine what parts of the Coinstar culture should not be painted red.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    3 people found this helpful  

    Good company, but watch out for politics

    Product Manager (Current Employee) Bellevue, WA

    ProsSolid company with a great set of products. A market leader.

    ConsPeople are more interested in politics than producing. High employee turnover. The IT organization is a joke.

    Advice to Senior ManagementWork on gettting people to work together across team boundaries rather than work as enemies. Considering the company is doing comparitively well, it is suprising that many employees are so negative and deeply depressed. Managment theorists would suggest this does not bode well for future success. Normally this would suggest cycling in new talent. But, the new talent does not seem to last long because the old unproductive guard will back stab them before they get entrenched. There needs to be a focus on supporting new talent to reduce turnover and improve growth.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Social Club.

    Senior Software Engineer (Current Employee) Bellevesvre (France)

    ProsFree Food, Free Soda. Fun People to work with. Nice Equipment on your desk. If you want to do minimal work and not have to advance your career much, this is the place for you. You can retire and not tell anyone and still get paid.

    ConsSo much time is spent implementing AGILE methodologies. Very little work being done but we got Agile. People with skills leave because you do such mundane work. It will not build your career. But you can get paid to retire.

    Advice to Senior ManagementTake a serious look at your lower management. They are all retired as well.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    It all depends on what division you work for

    Manager (Current Employee)

    Pros-good benefits
    -strong leadership at C-level
    -opportunity for growth in some divisions
    -exciting future with new business opportunities

    Cons-too reliant on host retailers
    -terrible HR department; they are there to serve execs, not the rest of the employees
    -those who walk the talk are penalized not rewarded
    -gross discrepancy in how employees of various divisions are compensated

    Advice to Senior ManagementWake up - take a look at how many good employees have left recently and find out why.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Good benefits, the rest just depends

    (Current Employee)

    ProsGood benefits
    Ok pay
    Great bonus program
    Nice offices

    ConsNo career advancement
    Lots of fingerpointing and no accountability
    Original culture of redbox is gone
    Employee morale is at all time low and people are leaving in herds
    Lots of questionable activities and treatment in multiple functional areas
    New hires are brought in without any direct experience and treat employees like they are incompetent
    No advancement for high performers, only promos go to people who can kiss up, but had inadequate technical and people skills
    Why does everyone in Management think PIP's are necessary? If someone isn't a fit, let them go. I've never seen such a demanding, ego boosting and inappropriate process. Certain members of management continue to abuse this process to cover up for their inadequacies and to cover their behinds.

    Advice to Senior ManagementYou need a serious development and career enhancement program. Online learning classes don't work. There is little to no movement for folks who want to grow within the company or within other groups. When members of management say things that make you think, probe further to see what you are really dealing with. Not everyone in positions of trust are playing with a full deck or are acting in the best interests of the company.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Mixed Reviews

    Anonymous Employee (Former Employee)

    ProsGreat environment, good work life balance
    Middle Management and below are great people to work with
    Overall it is a pretty good place to work
    Great Parking
    Free movies

    ConsThe company has a hard time recognizing good internal talent when they see it.
    Most of the leaders are not really leaders.
    Very Very Very Top Heavy in HR.
    Very poor branding in the public market between Redbox and Coinstar
    Upper Management, very poor when it comes to communication with the rest of the company
    Future forecasting is horrible.
    Benefits are okay, but not great.
    No recognition from upper management when it came to good performance.
    Too many leaders do not understand the true roles of the their reports
    Not enough time off

    Advice to Senior ManagementDon't get so stuck on processes so much to the point that you let your vision become clouded. Be progressive and forward thinking, move a little, a lot faster when it comes to making decisions.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Everyone is on a PIP here?

    (Former Employee)

    ProsFree movies and free snacks.

    ConsThey take no ownership of Performance Management. Everyone here is on a PIP, set up to fail and then let go. They have no interest in keeping good employees by offering them chances to succeed. I'm amazed at the incompetence.

    Advice to Senior ManagementFire everyone in HR and start all over again. Why do you need 40 people in your HR Organization?

    No, I would not recommend this company to a friend

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