Coinstar

www.coinstar.com
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Employee Reviews

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  1. 3 people found this helpful  

    Interesting experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA

    I have been working at Coinstar

    Pros

    Enterpreterial Enviroment
    Lots of different projects running at the same time
    Company Growing

    Cons

    Not quite clear Job roles / responsabilities
    Kaos Feeling
    Different people involve in different meeting to address the same issue

    Advice to ManagementAdvice

    Re enforce strategic planning / prioritize business initiatives

    Doesn't Recommend
    No opinion of CEO
  2. 2 people found this helpful  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA

    I worked at Coinstar

    Pros

    - Decent hours 4 day work week rotation
    - late hour differential pay

    Cons

    - growing company still trying to stay small feel
    - not clear path on how a department is to run

    Advice to ManagementAdvice

    - Less recruiting and buying stuff solidify what you got with less office politics

    Doesn't Recommend
  3. 1 person found this helpful  

    Banana Republic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Bilngual Customer Service Representative in La Mirada, CA
    Former Employee - Bilngual Customer Service Representative in La Mirada, CA

    I worked at Coinstar

    Pros

    People treated eachother like family.

    Cons

    Professionally it leaves alot of room for improvement.

    Advice to ManagementAdvice

    Communications is key to managing a global company running on thin profit margins.

    Doesn't Recommend
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  5. 3 people found this helpful  

    smoke & mirrors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Shared Services in Bellevue, WA
    Current Employee - Shared Services in Bellevue, WA

    I have been working at Coinstar

    Pros

    Exciting products
    Growth peroid
    Some bright, exciting individuals
    Brand recognition
    Enthusiasm within the marketing, IT depts

    Cons

    Lack of cohesive direction
    Lack of communication across partner groups
    A lot of miscommunication / bias between shared groups
    Mistrust and confusion about the future/direction of the company
    Old guard vs new guard

    Advice to ManagementAdvice

    During my tenure I've heard many different messages about the direction of this company. Within shared services there is a lack of cohesive coaching / mentoring of the future of this team. The marketing department runs as a pack of mavericks with little restriction. HR is a joke and for a company this size they really need to implement some processes in order to achieve their goals. The start-up peroid is long past but the start-up mentality is pervasive and crippling to their success. Many employees have worked for 12- 15 years and don't have the experience/knowledge to bring this company up to speed on how it should operate with efficiency and innovation intact.
    HR tends to rein in the managers and the managers don't trust HR because HR is broken.

    Approves of CEO
  6. 2 people found this helpful  

    p

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Coinstar

    Pros

    Flexibility, ability to make your own schedule. Increase in health benifits

    Cons

    No advancement opprotunities, company doesn't do a good job at training employees. Change in leadership direction is very common here.

    Advice to ManagementAdvice

    Create some REAL advancement opprotunities, make the investment in your employee's training and share some of those stock options. Minimize disruptions with change in leadership

    Approves of CEO
  7. 2 people found this helpful  

    Changes are afoot and it's unclear where there will be opportunities for personal growth and advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Director in Bellevue, WA
    Former Employee - Director in Bellevue, WA

    I worked at Coinstar

    Pros

    Successful company with the experience and leadership to continue innovating.

    Cons

    At one point the company was rather sleepy, but that may be changing. You can't escape bureaucracy here.

    Advice to ManagementAdvice

    Determine what parts of the Coinstar culture should not be painted red.

    No opinion of CEO
  8. 3 people found this helpful  

    Good company, but watch out for politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Product Manager in Bellevue, WA
    Current Employee - Product Manager in Bellevue, WA

    I have been working at Coinstar

    Pros

    Solid company with a great set of products. A market leader.

    Cons

    People are more interested in politics than producing. High employee turnover. The IT organization is a joke.

    Advice to ManagementAdvice

    Work on gettting people to work together across team boundaries rather than work as enemies. Considering the company is doing comparitively well, it is suprising that many employees are so negative and deeply depressed. Managment theorists would suggest this does not bode well for future success. Normally this would suggest cycling in new talent. But, the new talent does not seem to last long because the old unproductive guard will back stab them before they get entrenched. There needs to be a focus on supporting new talent to reduce turnover and improve growth.

    Approves of CEO
  9.  

    It all depends on what division you work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Coinstar full-time (more than 3 years)

    Pros

    -good benefits
    -strong leadership at C-level
    -opportunity for growth in some divisions
    -exciting future with new business opportunities

    Cons

    -too reliant on host retailers
    -terrible HR department; they are there to serve execs, not the rest of the employees
    -those who walk the talk are penalized not rewarded
    -gross discrepancy in how employees of various divisions are compensated

    Advice to ManagementAdvice

    Wake up - take a look at how many good employees have left recently and find out why.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Good benefits, the rest just depends

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coinstar

    Pros

    Good benefits
    Ok pay
    Great bonus program
    Nice offices

    Cons

    No career advancement
    Lots of fingerpointing and no accountability
    Original culture of redbox is gone
    Employee morale is at all time low and people are leaving in herds
    Lots of questionable activities and treatment in multiple functional areas
    New hires are brought in without any direct experience and treat employees like they are incompetent
    No advancement for high performers, only promos go to people who can kiss up, but had inadequate technical and people skills
    Why does everyone in Management think PIP's are necessary? If someone isn't a fit, let them go. I've never seen such a demanding, ego boosting and inappropriate process. Certain members of management continue to abuse this process to cover up for their inadequacies and to cover their behinds.

    Advice to ManagementAdvice

    You need a serious development and career enhancement program. Online learning classes don't work. There is little to no movement for folks who want to grow within the company or within other groups. When members of management say things that make you think, probe further to see what you are really dealing with. Not everyone in positions of trust are playing with a full deck or are acting in the best interests of the company.

    Doesn't Recommend
    Approves of CEO
  11. 1 person found this helpful  

    Mixed Reviews

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coinstar

    Pros

    Great environment, good work life balance
    Middle Management and below are great people to work with
    Overall it is a pretty good place to work
    Great Parking
    Free movies

    Cons

    The company has a hard time recognizing good internal talent when they see it.
    Most of the leaders are not really leaders.
    Very Very Very Top Heavy in HR.
    Very poor branding in the public market between Redbox and Coinstar
    Upper Management, very poor when it comes to communication with the rest of the company
    Future forecasting is horrible.
    Benefits are okay, but not great.
    No recognition from upper management when it came to good performance.
    Too many leaders do not understand the true roles of the their reports
    Not enough time off

    Advice to ManagementAdvice

    Don't get so stuck on processes so much to the point that you let your vision become clouded. Be progressive and forward thinking, move a little, a lot faster when it comes to making decisions.

    Recommends
    No opinion of CEO

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