Cold Stone Creamery
3.2 of 5 239 reviews
www.coldstonecreamery.com Scottsdale, AZ 50 to 149 Employees

Cold Stone Creamery Reviews

Updated Jul 5, 2014
Cold Stone Creamery – Rockwall – “Outside of Building At Harbor”

All Employees Current Employees Only

3.2 239 reviews

                             

77% Approve of the CEO

Cold Stone Creamery President Dan Beem

Dan Beem

(60 ratings)

55% of employees recommend this company to a friend
239 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Good customer service experience, can be a fun environment, free ice cream"
    in 108 reviews
  • "Free ice cream every time you work, but this does get old very quickly"
    in 53 reviews
Cons:
  • "Ice cream stores simply are not highly successful in winter months"
    in 34 reviews
  • "Most starting employees make no more than minimum wage and most do not or can not advance"
    in 19 reviews
  • Show more review highlights

Reviews

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    I can draw circles without a compass

    Shift Leader (Current Employee)
    Bloomington, IL

    ProsWell, the free ice cream was nice and the environment was easy. It does not take a rocket scientist to scoop ice cream. The job was fairly simple. Plus tips, $$!

    ConsThe hours were horrific.. I got a call everyday to either not come in or be there in an hour. The manager had absolutely no idea how to run a store smoothly. The job was fun and easy the only part that was not satisfactory was the manager. His kids, which are in jr. high and younger, helped out with things, which was annoying, since they messed everything up. They would come eat ice cream and take candy whenever they wanted as well as him doing the same. He was rude to a majority of customers who had problems/issues and called the cops on someone for trying to give away a coupon.. It was a mess. I honestly loved working there before he was the manager, but once he showed up, I could not stand it. He on multiple occasions called other staff stupid or said awful things to them, made one of them cry. Only caring for himself and his money. I think Cold Stone is a great company but I would NEVER advise working for the current manager.

    Singing is also a con, but the tips almost out weight that.

    Ps: His name is Issa, if there is a different manager, great job to be had, go for it!

    Advice to Senior ManagementPositive outlooks can go a long way, along with listening and taking into consideration others opinions.

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    Great as a first job, you learn a lot. But don't stay too long, it's not somewhere to grow

    Shift Manager (Former Employee)

    ProsGreat first job. You learn a lot as a young teenager first stepping into the working world about responsibility, service, maturity, and working together with others as a team. You also gain customer service experience and learn to better your multitasking skills. You also get to work with people your age and fellow crew members usually become great friends, which was really nice.

    ConsIn my personal experience, I enjoyed the overall experience, but had a super terrible boss. He didn't appreciate anything you did for him, and was very quick to blame you, even for his own mistakes. The job itself is not "hard," it's just very laborious for not a lot of pay. There is also very little opportunity for growth and promotions. Once you get your first promotion from crew member to shift manager, that's pretty much it. Don't stay working here for too long (I'd say more than two years) just because it's comfortable. Many more opportunities are out there that are much better than this.

    Advice to Senior ManagementAPPRECIATE your workers. Don't treat them like dirt just because they sweep your floors. Also, turnover rates are way too high. Provide stronger, and more consistent training. You can't expect crew to meet and/or exceed your expectations if you don't provide the proper resources.

    No, I would not recommend this company to a friend

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    Hard, but pretty sweet

    Crew Member (Current Employee)
    Medford, OR

    ProsFree ice cream
    Tips
    Generally friendly customers

    ConsStressful when lots of customers swarm the store and you're working alone or with only one other crew member

    Advice to Senior Managementnone

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    A great first job that teaches you the intricacies of entrepreneurship.

    Shift Lead (Former Employee)
    Los Angeles, CA

    ProsIt's fun to work with a team of young people who are lively and energetic, and you can really make good connections with the customers. If you provide a good customer service, then you will be tipped well, which is an added benefit to your paycheck.

    Also, you receive a discount on all of the products.

    ConsThere isn't much room for advancement beyond shift leader, and the pay tops out at around $11.00

    Advice to Senior ManagementMake sure to listen to your employees about ice cream flavor selection. They are the ones who are there day in and day out and know what is popular amongst customers and what is not.

    Yes, I would recommend this company to a friend

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    An excellent first job

    Shift Manager (Former Employee)
    Southborough, MA

    ProsAn easy first job with a lot of guidance when you start out and a nice introduction into handling money and working with customers. Also a good start for management skills if you are promoted to a shift manager.

    ConsLong shifts standing on your feet. Lots of cleaning is required. Some customers can be mean and condescending.

    Advice to Senior ManagementTry not to get too frustrated if a young new employee messes up on something small, it's a learning experience and you don't want to scare them for the rest of their employment.

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    • No Opinion of CEO

     

    Fun, yet Stressfull

    Anonymous Employee (Former Employee)

    ProsFun environment. Who Doesn't love ice cream?

    ConsFast paced with ignorant customers

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great tips

    Anonymous Employee (Former Employee)

    ProsI was able to learn how to make ice cream

    Consthe ice cream didn't taste that good

    Advice to Senior Managementbetter ice cream

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    • Culture & Values
           
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    Fun first Job

    Shift Manager (Former Employee)
    Beavercreek, OH

    Proshigh energy, fun, great team, positive environment

    Conspoor management, Low pay, few hours

    Advice to Senior ManagementKnow what goes on in the store

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Super friendly environment, definitely not a laidback first job.

    Crew Member (Former Employee)
    Irvine, CA

    ProsTips, mixing ice cream, face to face interactions with customers. Free food. Fun.

    ConsLong hours, low pay, can be tiring

    Advice to Senior ManagementMake sure employees smile!!!

    Yes, I would recommend this company to a friend

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    Alright place to work, could be better

    Anonymous Employee (Former Employee)

    ProsGreat co-workers, fun environment, ice cream is always a plus!

    ConsExtremely poor management, very frugal and will not pay you unless absolutely necessary.

    Advice to Senior ManagementTreat employees better

    No, I would not recommend this company to a friend

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