Cold Stone Creamery

  www.coldstonecreamery.com
  www.coldstonecreamery.com
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Cold Stone Creamery Reviews

Updated September 19, 2014
Updated September 19, 2014
259 Reviews
3.3
259 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cold Stone Creamery President Dan Beem
Dan Beem
66 Ratings

Review Highlights

Pros
  • Good customer service experience, can be a fun environment, free ice cream (in 116 reviews)

  • Free ice cream every time you work, but this does get old very quickly (in 59 reviews)


Cons
  • Now people can enjoy the great ice cream that the franchise has to offer (in 35 reviews)

  • Because you are a tipped employee, your employer does not have to pay you minimum wage (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Job for Teens

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Leader  in  American Fork, UT
    Former Employee - Shift Leader in American Fork, UT

    I worked at Cold Stone Creamery part-time for more than 3 years

    Pros

    Fun people
    Learning responsibility
    Hard work

    Cons

    No time for breaks
    A lot of time on your feet

    Recommends
    No opinion of CEO
  2.  

    Fun Job

    Former Employee - Shift Leader  in  Gaithersburg, MD
    Former Employee - Shift Leader in Gaithersburg, MD

    I worked at Cold Stone Creamery part-time for more than 3 years

    Pros

    Great place to learn how to manage and how to handle different situations with customers. Recommended for a summer job. Promotion from server to shift leader was easily obtained.

    Cons

    People are very particular about their ice cream. Singing can get pretty annoying if you don't have the right attitude.

    Advice to ManagementAdvice

    Annual pay raises would be appreciated.

  3.  

    Great High School Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member  in  Pompano Beach, FL
    Current Employee - Crew Member in Pompano Beach, FL

    I have been working at Cold Stone Creamery part-time for less than a year

    Pros

    Great people!
    High energy environment!
    You can be yourself. This is an ideal place for a spunky high school student to start working. Great customer service training.

    Cons

    There was quite a bit of favoritism

    Recommends
    No opinion of CEO
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  5.  

    Ok experience due to young workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ice Cream Maker  in  Naperville, IL
    Current Employee - Ice Cream Maker in Naperville, IL

    I have been working at Cold Stone Creamery part-time for more than 3 years

    Pros

    Fun going to work because you work with people your age. High School-College. The shifts can be long but Fridays nights are busy and you can make a decent amount from tips.

    Cons

    The pay isn't very good and the management doesn't seem to care. They don't require much from you and don't have any incentives to work harder. The owners are a couple and the husband took over running the store and they hired a terrible manager to run it when he isn't there.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Cool

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member  in  Los Angeles, CA
    Former Employee - Crew Member in Los Angeles, CA

    I worked at Cold Stone Creamery part-time for more than a year

    Pros

    Flexible hours and TIPS! I got a lot of tips working at my store. Sundays were always the busiest which were great for me.

    Cons

    The cons are that my store was so small and when id did get busy it got bad and messy. The ghea would overheat allll of the time and we would have to replace all of the ice creams with new ones.

    Advice to ManagementAdvice

    I like what you are doing and that you are always there to help the employees on a daily basis.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    NO hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member  in  Marysville, WA
    Former Employee - Crew Member in Marysville, WA

    I worked at Cold Stone Creamery part-time for less than a year

    Pros

    Fun coworkers! And ice cream while you work, if you can find time to eat it.

    Cons

    Training was lacking, mostly on a computer, only one day of hands-on training before throwing you into the ring. Most confusing register. Too much emphasis on getting customers to buy more ice cream than they want, actual rankings in the back of who's selling the most Gotta Have It sizes. Also, they hired 11 new people at the start of summer so we all barely got any hours.

    Advice to ManagementAdvice

    Get rid of competition between workers, we're all high schoolers! More hands-on training and less videos.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Great people, great ice cream, eh pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member  in  Tallahassee, FL
    Former Employee - Crew Member in Tallahassee, FL

    I worked at Cold Stone Creamery part-time for more than a year

    Pros

    Sampling EVERYTHING! Mixing and meeting community leaders, families and classmates. Learning how to spot problems before they happen and fix them. Tight on both cleanliness and customer-centric attitudes and performance.

    Cons

    Terrible hours. For the array of things I did, (from scooping ice cream to cleaning bathrooms, patios and waste water) $300/mo was not okay.

    Advice to ManagementAdvice

    Try to ensure the grease trap is as new as possible. Self cleaning, maybe.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great First Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member  in  Paramus, NJ
    Former Employee - Crew Member in Paramus, NJ

    I worked at Cold Stone Creamery part-time for less than a year

    Pros

    Great people that are passionate about ice cream and customer service. It is a great first job for high school students and has a great opportunity for growth to shift leader.

    Cons

    Management was very focused on profit, which can hurt the current team with unnecessary pressure. The store would stay open longer than the posted times to serve the late night movie theater crowd and make a few extra dollars. Since most workers are high school students these late hours conflict with school schedule.

    Advice to ManagementAdvice

    Closing at the posted time would be helpful for teens who have school in the morning and being considerate of school hours and activities.

    Recommends
  10.  

    Great opportunity for First Time Job or college students.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Guaynabo, PR
    Former Employee - Store Manager in Guaynabo, PR

    I worked at Cold Stone Creamery full-time for more than 5 years

    Pros

    Great shifts, reasonable schedules, good pay plus tips. You get to eat free Premium Ice Cream and the Experience is unique.

    Cons

    Like every business...you'll have GREAT customers and you'll have very RUDE customers.

    Advice to ManagementAdvice

    Still doing a Great Job!

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Paid 4.25 dollars for a 3 month probational period

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ice Cream Scooper  in  Virginia Beach, VA
    Former Employee - Ice Cream Scooper in Virginia Beach, VA

    I worked at Cold Stone Creamery full-time for less than a year

    Pros

    Easy job, decent hours, never to late, free ice cream

    Cons

    have to sing when tipped, low pay, crappy hours, NO TRAINING

    Advice to ManagementAdvice

    Train your staff, don't pay them 4 dollars an hour for the entire summer

    Doesn't Recommend
    Approves of CEO

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