Cold Stone Creamery Reviews

Updated July 1, 2015
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370 Employee Reviews

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  1. Helpful (1)

    Good First Job, Needs Better Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Temecula, CA
    Current Employee - Shift Supervisor in Temecula, CA

    I have been working at Cold Stone Creamery part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good food service experience, pleasant atmosphere; learn how to accept and handle different kinds of payment, serve and handle customers, the process of closing and opening a restaurant.

    Cons

    Poor management makes it very hard to move up, often understaffed to save money which puts a lot of stress on employees when dealing with 2-4-hour rushes on weekends. Weekly schedule posted the day before a shift.

    Advice to Management

    Post Schedules a month in advance, keep it consistent,


  2. Not surprised with all the closings.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in Creve Coeur, MO
    Former Employee - Crew Member in Creve Coeur, MO

    I worked at Cold Stone Creamery part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    You got a very small discount on ice cream.

    Cons

    Poorly managed. No wonder so many of the franchises fail.

    Advice to Management

    Don't let just anyone that has the capital open a Cold Stone...


  3. DON'T DO IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cold Stone Creamery part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Your Dealing With Ice cream
    Customers Are Friendly
    Tips

    Cons

    Pay is not enough for the amount of work done
    Boss is cheap
    Can't take home tips at night
    Have to split your tips among all the workers in that 2-week period

    Advice to Management

    Raise pay rate, and allow employees to take home tips every night it is not fair to those who were working hard the night the tip bucket was full


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  5. Crew Member

    Former Employee - Team Member in San Francisco, CA
    Former Employee - Team Member in San Francisco, CA

    I worked at Cold Stone Creamery (More than a year)

    Pros

    Great first job, learned about what it takes to have great customer service

    Cons

    Pay was minimum wage, didn't get a raise until 2 years later.


  6. Cold Stone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Leader in Sacramento, CA
    Former Employee - Shift Leader in Sacramento, CA

    I worked at Cold Stone Creamery

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Good Hours
    Fun people to work with
    Good Atmosphere

    Cons

    Stress on wrist from mixing
    Old Technology
    Okay wage


  7. Helpful (1)

    I guess you have to start at the bottom, but still...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Member in Garner, NC
    Current Employee - Crew Member in Garner, NC

    I have been working at Cold Stone Creamery part-time (Less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Free ice cream with each shift you work
    50% discount on merchandise when off the clock
    Customers are generally happy to be there

    Cons

    The particular franchise owner pinches pennies, so we are often out of key items, which customers then blame on the employees
    Most shift leaders are lazy or on a power trip
    Slippery floors from dish water and spade water
    Impractical way of making waffles (you singe your fingers after awhile)
    Only one uniform is given, any more must be purchased, and, trust me, you need to wash your clothes every night or smell like rotten milk
    Very little hours

    Advice to Management

    Improve working conditions, don't hire more people than you need, be choosy in your shift leads


  8. Working for Cold Stone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cold Stone Creamery part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun being able to work with people around you, respectively. You get to make Ice Cream and Cake all day!

    Cons

    Closing and Opening shifts are not that fun. Opening you have to make waffle cones and what not. Closing you have to wash everything, including the "stone" (the thing you mix the ice cream on)

    Advice to Management

    Stop being so stressed out. It's ice cream for goodness sake, try to relax and bring HAPPINESS to those around you...


  9. Cold Stone Creamery - Aventura/Biscayne

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in Aventura, FL
    Former Employee - Crew Member in Aventura, FL

    I worked at Cold Stone Creamery (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible schedule, very sweet manager and co-workers.

    Cons

    Low salary - $6.25 at the time I was working.

    Advice to Management

    Keep being respectful! Great people!


  10. Salary

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Charlotte, NC
    Former Employee - Cashier in Charlotte, NC

    I worked at Cold Stone Creamery

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    we got tips so that was good.

    Cons

    We have sing when we get tips

    Advice to Management

    Stop hiring terrible people


  11. Crew lead

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cold Stone Creamery part-time

    Pros

    Pleasant working environment, corporate is great some franchisers are not.

    Cons

    Low wages, long lines constantly



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