Cold Stone Creamery

  www.coldstonecreamery.com
  www.coldstonecreamery.com
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Cold Stone Creamery Reviews

Updated September 15, 2014
Updated September 15, 2014
257 Reviews
3.2
257 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cold Stone Creamery President Dan Beem
Dan Beem
65 Ratings

Review Highlights

Pros
  • Good customer service experience, can be a fun environment, free ice cream (in 116 reviews)

  • Free ice cream every time you work, but this does get old very quickly (in 59 reviews)


Cons
  • Now people can enjoy the great ice cream that the franchise has to offer (in 35 reviews)

  • Because you are a tipped employee, your employer does not have to pay you minimum wage (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It was a fun place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cold Stone Creamery part-time for less than a year

    Pros

    Free ice-cream and free shakes.

    Cons

    Long amount of hours on your feet

    Advice to ManagementAdvice

    Get to know your employees for who they are, not for what they can bring you.

  2.  

    Ton of fun!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cold Stone Creamery

    Pros

    Energetic atomosphere, decent tips depending on where you are located, able to get promoted within the company, and just easy going.

    Cons

    Not being told about the test for training, that's about all I can find to complain about. I wish I had more hours but that was it.

  3.  

    Shift Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Leader
    Former Employee - Shift Leader

    I worked at Cold Stone Creamery part-time for more than a year

    Pros

    Fun, up-beat environment
    Awesome people to work with

    Cons

    Management was not involved (the store owner), bought the place not really knowing much about the store.

    Advice to ManagementAdvice

    Maybe some incentives? Like employee discounts that are more than 10%

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Thoughts from an Ice Cream Artist!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cold Stone Creamery

    Pros

    Free ice cream is always a plus. The job itself is fun especially when compared to a lot of other food service jobs. Definitely a great first job to have while in high school. Not demanding and relatively stress free. Make sure you can sing.

    Cons

    No Benifits, minimum wage, and no set schedule. No real opportunity for career growth

    Recommends
    No opinion of CEO
  6.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Miami, FL
    Current Employee - Store Manager in Miami, FL

    I have been working at Cold Stone Creamery full-time for more than 5 years

    Pros

    Give you lots of opportunity to contribute ideas to run the store. Also, they give you opportunity to grow and my schedule is flexible.

    Cons

    Can't think of anything right now

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    where i work, the job harder than it looks, but helps learn life skills.

    Current Employee - Crew Member  in  Long Beach, CA
    Current Employee - Crew Member in Long Beach, CA

    I have been working at Cold Stone Creamery part-time for less than a year

    Pros

    i learn helpful life skill. have the best manager i've had--she will tell you things up front. its fast-pace, fun, and challenging.

    Cons

    not many cons other than having to pay for parking in the parking structure and the smell of dairy on your clothes/uniform.

    Recommends
  8.  

    Fun job for someone in high school or part time college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader  in  Statesboro, GA
    Former Employee - Team Leader in Statesboro, GA

    I worked at Cold Stone Creamery part-time for more than 3 years

    Pros

    It was a lot of fun. You get the chance to meet a lot of people everyday, easy job, ice cream samples, friendly environment, promotion from within

    Cons

    The pay isn't much (like a said, it's more of a high school job), depending on location it can be slow and/or boring, customers can be difficult

    Advice to ManagementAdvice

    Calm down

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Comparable to working at a designer Ice Cream Shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Leader  in  Tampa, FL
    Former Employee - Crew Leader in Tampa, FL

    I worked at Cold Stone Creamery full-time for more than 3 years

    Pros

    If you like a fast paced environment, like the smell of ice cream, and have great amount of enthusiasm. You have to sing and dance, and you get to sample all the flavors.

    Cons

    Low wage, growth in the team will just lead to more work for not the equivalent pay.

    Advice to ManagementAdvice

    Team building, and better advertising, and cheaper prices!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Eh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Honolulu, HI
    Former Employee - Store Manager in Honolulu, HI

    I worked at Cold Stone Creamery full-time for more than a year

    Pros

    As GM, pay was good and benefits provided. I LOVED the store owner, but I'm not reviewing the franchise as much as the Corporate Head. Liked the large and comprehensible data base provided to cover training, procedures, safety standards and marketing materials. Liked the product (mostly). BUT...

    Cons

    Corporate headquarters seemed to have stopped caring about franchises years ago. They let their number one selling location wither away and close because they wouldn't respond to changing needs or give permission for new equipment and upgrades that other stores had been granted in the past. If this parent company were human, social services would be stepping in for severe neglect. Also, the whole dance-and-sing for your tips is cool and all, but contrasts the uniform and environment. They gave us rigid guidelines on professional and adult appearance at all times, and then expected silly and childlike behavior. Pick one and go with it-- The two together is just awkward.

    Advice to ManagementAdvice

    Care about your franchises.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Fun Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Kansas City, MO
    Former Employee - Store Manager in Kansas City, MO

    I worked at Cold Stone Creamery full-time for less than a year

    Pros

    singing dancing and enjoying ice cream

    Cons

    the specific one i worked at did not have an owner that cared and would not properly fix things. 1 month after a mutual decision of me leaving the corporation made a great take over. Now people can enjoy the great ice cream that the franchise has to offer.

    Advice to ManagementAdvice

    Keep them all ran by the corporation, or people that care and realize you must spend money on an ice cream fridge in order to stay in business.

    Recommends
    Positive Outlook
    No opinion of CEO

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