Coldwater Creek Reviews

Updated August 27, 2014
Updated August 27, 2014
342 Reviews

2.9
342 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Coldwater Creek President & CEO Jill Dean
Jill Dean
86 Ratings

Review Highlights

Pros
  • The customers are great to work with, love the people I work with (in 19 reviews)

  • Employee Discount used to be a great benefit but now I can't find anything I want (in 22 reviews)


Cons
  • The lack of consistency in direction from upper management (in 28 reviews)

  • There is no work life balance or appreciation for the hard work you do (in 6 reviews)

More Highlights

Employee Reviews

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  1.  

    Overall a pleasant atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Coldwater Creek part-time for more than a year

    Pros

    Friendly associates.
    Small store feel, even with bigger stores. Very intimate.
    Flexible scheduling for employees.
    The clothing is beautiful, even for a younger woman like myself. I would wear it for a professional scene.

    Cons

    The biggest con is that it went out of business. I think that Coldwater Creek customers felt a serious sense of loss. They loved that company.

    Advice to ManagementAdvice

    If you bring the company back, maybe lose the credit card and focus more on maintaining quality styles of clothing.

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Pleasant work atmosphere, coworkers and clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Winchester, VA
    Current Employee - Assistant Store Manager in Winchester, VA

    I have been working at Coldwater Creek for more than a year

    Pros

    Mature customers willing to pay without haggling, friendly and not demanding. Not on commission so none of the vicious competition.

    Cons

    Too many floor moves, more labor hours when store was closed than we spent with customers it seemed. My store was a lifestyle center with easy hours, even so the floor moves kept us there until midnight.

    Advice to ManagementAdvice

    Year to year customers who needed more change than the same pieces indifferent colors. The product became too predictable.

    Negative Outlook
    Approves of CEO
  3.  

    Lots of ups and downs with the company going bankrupt.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Second Assistant Sales Manager
    Current Employee - Second Assistant Sales Manager

    I have been working at Coldwater Creek full-time

    Pros

    Wonderful learning experience with Store Managers and associates. Great benefits and a true team spirit because we all shared in the success.

    Cons

    Too much change of focus from home office reacting to the success of the business. Realized each district was their own entity.

    Advice to ManagementAdvice

    No advise to share since the company declared bankruptcy and decided to liquidate. Everyone lost their jobs.

    Negative Outlook
    No opinion of CEO
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  5.  

    Coldwater Creek great place to work!

    Former Employee - Assistant Manager  in  Carlsbad, CA
    Former Employee - Assistant Manager in Carlsbad, CA

    I worked at Coldwater Creek full-time for more than a year

    Pros

    As an Assistant Manager at Coldwater Creek, the initial training was very thorough. Having worked at 2 different locations, one in Northern CA and one in Southern CA, I can say company wide it was a good place to work. The sales and management teams have a good working relationship. Customers are treated fair and with respect. I'm sorry to see Coldwater Creek go out of business.

    Cons

    Biggest con is Coldwater Creek going out of business. Really the only drawback to working there is the same drawback of any retail career...the hours. Nights, weekends. But we all know that going into a retail position. I di enjoy the time I worked at Coldwater Creek.

    Advice to ManagementAdvice

    Advice to upper management...what happened! I'm very sorry about the bankruptcy. Very sad to see it go.

  6.  

    2nd Assistant Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Second Assistant Sales Manager  in  Palo Alto, CA
    Former Employee - Second Assistant Sales Manager in Palo Alto, CA

    I worked at Coldwater Creek full-time for more than 3 years

    Pros

    The CWC shopper as well as most of the employees were mature educated women who are rather pleasant company.

    Cons

    There was a freeze on raises since I started working there in 2009. There weren't set policies or guidelines to follow when it came to returns or coupon usage and several other things. .

    Negative Outlook
    No opinion of CEO
  7.  

    Assistant Store Manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coldwater Creek

    Pros

    Enjoyed discounts for clothes 40% to 50% off regular and sale prices, friendly atmosphere, customer interaction, opportunity to learn, develop, gain expanded responsibility.

    Cons

    Hard work, long hours, never enough time complete tasks without working extra, mixed signals from corp about how the company was doing

    Advice to ManagementAdvice

    Be consistant with communication

  8.  

    Upper Management does not relate to store level employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Sales Associate  in  Highland Village, TX
    Former Employee - Part Time Sales Associate in Highland Village, TX

    I worked at Coldwater Creek part-time for more than 3 years

    Pros

    Interesting and diverse group of women. Only good thing was the friendships formed between coworkers.

    Cons

    Pay rates varied and inconsistent,lower pay than competing retailers,upper management played favorites, rules seemed to change daily, home office inconsistent with sales and coupons that customers could use.

    Advice to ManagementAdvice

    Come down from your pedestal and at least try to relate to store level employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    The most amazing group of women in one place that I have ever seen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Saint Paul, MN
    Current Employee - Store Manager in Saint Paul, MN

    I have been working at Coldwater Creek full-time for more than a year

    Pros

    The people I worked with and the people I worked for. Management, Teams and Customers are the best!

    Cons

    Bankruptcy and all stores closed.

    Advice to ManagementAdvice

    too late to put it in here now.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant  in  Sandpoint, ID
    Former Employee - Assistant in Sandpoint, ID

    I worked at Coldwater Creek full-time for more than 3 years

    Pros

    Friendly people and located in unique location.

    Cons

    Politics are the driving force behind everything.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Sales Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Sales Associate  in  Augusta, GA
    Current Employee - Lead Sales Associate in Augusta, GA

    I have been working at Coldwater Creek full-time for more than a year

    Pros

    Had a great store manager and assistant store manager. Enjoyed working with the associates.

    Cons

    Dis.trict Manager was terrible. Executive Team was floundering.

    Doesn't Recommend
    Negative Outlook

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