Coldwater Creek Reviews

Updated March 22, 2015
329 reviews filtered by
  • Any Location
  • Any Job Title

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful

    Fabulous and sad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Coldwater Creek full-time (more than 3 years)

    Pros

    Treated like you own your own store

    Cons

    It's going out of business.

    Advice to ManagementAdvice

    If we had actually took the hit on Gross Margin years ago and tried to sell through merchandise instead of shipping the merchandise out of the stores, housing it until the next appropriate season to send to the outlets and stopped the send sales years ago we might have made it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. Coldwater Creek

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Fort Worth, TX
    Former Employee - Manager in Fort Worth, TX

    I worked at Coldwater Creek full-time (more than a year)

    Pros

    Good company to work for.

    Cons

    Company filed for bankruptcy.

    Recommends
    Negative Outlook
    No opinion of CEO
  3. Upper Management Ran Business into the ground

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate in Tucson, AZ
    Current Employee - Part Time Sales Associate in Tucson, AZ

    I have been working at Coldwater Creek part-time (more than a year)

    Pros

    The store level employees are helpful, courteous, efficient, and consistently pleasant. Generally willing to do whatever is necessary to make the shopping experience pleasant for the customer.

    Cons

    Company was last profitable in 2007, and is now in liquidation. There were a thousand and one bad business decisions made by upper management that foreshadowed the company's demise. Now that the store is in liquidation mode ... the air conditioner has died. This is JULY ... in ARIZONA ... where the temperature is typically over 100 degrees. The AC was installed by CWC and it IS their responsibility to maintain it. How this will play out between CWC and the liquidation company and the bankruptcy court is anyone's guess. Employees hear the situation is being "looked into" .... but it's not getting any cooler.

    Advice to ManagementAdvice

    FIX THE AIR CONDITIONING!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great salary...crazy co-workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Los Angeles, CA
    Former Employee - Assistant Store Manager in Los Angeles, CA

    I worked at Coldwater Creek full-time (less than a year)

    Pros

    Nice stores, okay discount, close to home, good salary & benefits

    Cons

    Store Manager and Key Holder were nuts! Act nice then constant bad mouth behind ur back. Always had sales to get customers in the door. These older women are NEVER satisfied...nothing is ever cheap enough. So many returns we would have negative $ days. Not surprised they're outta business.

    Advice to ManagementAdvice

    Pay attention to Store Manager. Mine had the schedule she sent the DM and the real one. Always took 3 days off a week, never worked 40 hours. Ever. Lots of slacking. They would do nothing on my days off and leave all sale set up and merch movement for me when I returned. One of the older co-workers called herself a "pillar of the community"...meh. whatever...she only worked 12-4 a few days a week...and thought she was God's gift to the world.

    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful

    Coldwater Creek has been one of the best employment experiences of my career in retail..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Second Assistant Manager
    Current Employee - Second Assistant Manager

    I have been working at Coldwater Creek full-time (more than 3 years)

    Pros

    "Family" atmosphere. Getting to know customers personally. Involved in community outreach. Solid name you can stand behind. Great customer service. Jill Dean was the best thing to happen to Coldwater Creek. Unfortunately it was too late.

    Cons

    Through bankruptcy, employees have been left to fend for themselves. Very sad that employees are left to pay for upper mgt. mistakes. Could have saved the company if store level employees were consulted in what works, what doesn't, and what direction to take.

    Advice to ManagementAdvice

    We have worked out tails off to keep this company afloat. We have supported all the policy, paperwork, and merchandise changes, even though we knew it was the wrong way to go. We faced the loyal customers day after day and explained why the company went in directions even though we did not understand the why. And now we are left to fall off one by one until the end. Still facing customers, who attack us with coupon and return changes, ask questions we can not answer, and destroy our store with their dollar store mentality. And for our loyalty, we get no severance, no raise, no title change. We feel used, defeated, and heart broken.

    Recommends
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful

    Nice Place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate in Chicago, IL
    Current Employee - Part Time Sales Associate in Chicago, IL

    I have been working at Coldwater Creek part-time (more than a year)

    Pros

    Friendly environment, great staff to work with.

    Cons

    Didn't work there long but customer's were returning merchandise after wearing it. It was policy to accept it even if it was years old.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful

    Going to be missed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in East Providence, RI
    Current Employee - Sales Associate in East Providence, RI

    I have been working at Coldwater Creek (more than 5 years)

    Pros

    Co-workers are amazing people to work with. Great group of diverse women, who are extremely educated. Fantastic customers who truly enjoy the product, as well as the experience.

    Cons

    Poor employee compensation and benefits. As a result of lack of profit over the past several years, the company will be closing. Unfortunate, as the employees and customers will be truly missed.

    Doesn't Recommend
    Negative Outlook
  9. 1 person found this helpful

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Coldwater Creek full-time (more than 8 years)

    Pros

    The culture is one of respect and integrity for each other, the customers and the brand.

    Cons

    Annual raises never seemed to happen

    Advice to ManagementAdvice

    What a shame this great organization is closing its doors.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. Could've been a great career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Second Assistant Sales Manager
    Current Employee - Second Assistant Sales Manager

    I have been working at Coldwater Creek full-time (more than 3 years)

    Pros

    The executives really care about their people.

    Cons

    Poor business decisions resulted in bankruptcy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. best workplace, customers and bosses

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Thousand Oaks, CA
    Current Employee - Sales Associate in Thousand Oaks, CA

    I have been working at Coldwater Creek part-time (more than 8 years)

    Pros

    warm friendly atmosphere, very flexible work hours and scheduling

    Cons

    must work weekends, work schedules are made one week out

    Advice to ManagementAdvice

    should have paid more attention to wants and needs of the customer

    Recommends
    Negative Outlook
    Approves of CEO

Coldwater Creek Photos

Coldwater Creek brook plaza
Beautiful store!
Opening Day

+ Add Photo

Work at Coldwater Creek? Share Your Experiences

Coldwater Creek

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.