Cole Haan Reviews

Updated June 25, 2015
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3.2
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35 Ratings

Pros
  • The employee discount was a nice perk too (in 13 reviews)

  • Great product and a customer service philosophy where they really will do just about anything to make the customer happy (in 8 reviews)

Cons
  • See the note about the change in the upper management (in 9 reviews)

  • New Management doesn't know how to run a business (in 4 reviews)

More Pros and Cons

124 Employee Reviews

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  1. Stock associate

    Current Employee - Stock Associate in Houston, TX
    Current Employee - Stock Associate in Houston, TX

    I have been working at Cole Haan (More than a year)

    Pros

    I love the shoes and the cool looking socks we sell.

    Cons

    When hours have to be cut and there's no full time position available at the moment.

    Advice to Management

    n/a


  2. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Dallas, TX
    Former Employee - Sales Associate in Dallas, TX

    I worked at Cole Haan part-time

    Recommends
    Recommends

    Pros

    Worked at the outlet location, good pay compared to the other outlet stores.
    Great team, comfortable working environment, they don't really look at you as "dispensable"
    Awesome store manager.
    Employee Discount is phenomenal. 30% off outlet prices (on top of sales), 50% off retail and online prices (also on top of sales), 15 extra 50% off vouchers a year (making it 75% off), and free seasonal shoes to keep you up to date!
    Sales bonuses
    Management is structured, yet laid-back, which makes store operations efficient; they don't micro-manage you.

    This was my best experience in the retail industry.

    Cons

    The outlet employees don't get commission, which is probably common for off-retail but it's still debilitating to see how much you sold per month yet having a static paycheck, and then seeing a retail employee's sales and know they're getting commission on that.

    Advice to Management

    The company in general, especially DM's and corporate should develop a strategy around recognizing and retaining talent they have. Adopting a promote-from-within culture could further the company's success.


  3. Helpful (1)

    Cole Haan is a brand that continues to evolve while truly aiming stay aligned with their core values.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in New York, NY
    Current Employee - Assistant Store Manager in New York, NY

    I have been working at Cole Haan full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Competitive pay, great discount for you and your family, even better discount online. PTO and health insurance for full-time workers and generally good hours of operation.

    Cons

    The old guard (associates who have been there through the transition away from Nike) can sometimes be a little set in their ways and negative opinions can really affect the rest of their team, keep your outlook positive!

    Advice to Management

    Keep promoting internally, it does so much for team morale to see their peers advance. Don't ever stop listening to your teams.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. A long way to go.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cole Haan

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The legacy is strong.
    The client is loyal.

    Cons

    Poor execution
    Poor Leadership
    Career path is ambiguous

    Advice to Management

    React to challenging feedback.


  6. Cole Haan

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cole Haan full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Discounts, 401k, benefits, flexible schedule

    Cons

    Brand identity crisis. Poor processes


  7. Cole Haan

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cole Haan

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Awesome management team & associate collaboration.

    Cons

    Policies are hard to find.


  8. Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Nashville, TN
    Former Employee - Store Manager in Nashville, TN

    I worked at Cole Haan full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Supportive upper management and peers, generous employee discount, great product, opportunity for growth if willing to relocate, overall positive experience with the company - would definitely return for the right opportunity.

    Cons

    Very time-period specific cons - went through three different compensation plans during my tenure, brand was going through some major changes with identity and compensation. Upper management was supportive during these changes, but uncertainty with where the brand was headed caused me to seek employment elsewhere. They seem to have found their "footing" in the market and I would return if the right opportunity came along.

    Advice to Management

    Carry on - it seems like Cole Haan has solidified its brand image and I assume that stability in retail stores has followed.


  9. Sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cole Haan

    Pros

    Free Shoes
    Relax environment
    No Micromanaging

    Cons

    Slower pace than other retail stores may get boring.


  10. Fun work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part-time Sales in Chevy Chase, MD
    Current Employee - Part-time Sales in Chevy Chase, MD

    I have been working at Cole Haan part-time

    Recommends
    Recommends

    Pros

    My co-workers, discount, location and flexibility. Most of the people that work in my store have regular 9-5's or school, but the managers are good about working around peoples schedules so that everyone can get some decent hours per week.

    Cons

    Not all stores get the "good" product, on-line store frequently has discounts inline stores don't offer, therefore, people come to try on shoes that they will buy on-line for cheaper.


  11. Helpful (2)

    Not good

    Current Employee - Part Time Sales Associate in Leesburg, VA
    Current Employee - Part Time Sales Associate in Leesburg, VA

    I have been working at Cole Haan part-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Average pay salary
    Clean and Neat store

    Cons

    Bad management
    Bad hours
    Managers pick favorites

    Advice to Management

    Don't pick favorites or micromanage.



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