Cole Haan Reviews

Updated August 26, 2015
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3.2
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Jack Boys
40 Ratings

Pros
  • The employee discount was a nice perk too (in 13 reviews)

  • Great product and a customer service philosophy where they really will do just about anything to make the customer happy (in 8 reviews)

Cons
  • See the note about the change in the upper management (in 9 reviews)

  • New Management doesn't know how to run a business (in 4 reviews)

More Pros and Cons

142 Employee Reviews

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  1. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Wainwright, AK
    Former Employee - Anonymous Employee in Fort Wainwright, AK
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cole Haan part-time (More than a year)

    Pros

    new customers everyday, quick paced, easy to adjust, flexible hours, great employee discounts, great quality shoes

    Cons

    i do not really have any cons for working for Cole Haan. Every body is going to take things differently.

    Advice to Management

    Hire better store managers, maybe consider a senior manager if they apply. It'd be more beneficial for the store, because the employees would already be comfortable with that person.


  2. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Miami, FL
    Current Employee - Assistant Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cole Haan full-time (Less than a year)

    Pros

    Good company, sometimes over worked and unerpaid, but other days its the opposite. The structure is great and the corporate office is always in touch and listening.

    Cons

    Customers are stuck with the Cole Haan image from the 90's.


  3. Customer Service manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant Manager in Oxnard, CA
    Former Employee - Customer Service Assistant Manager in Oxnard, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Cole Haan (More than a year)

    Pros

    It was a good job while going to school at the same time. they pay a little better than most retail stores so that always a good thing.

    Cons

    none that i can think of.

    Advice to Management

    none


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  5. Great Experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Fast growth within the store, decent hours, great coworkers

    Cons

    sometimes not enough hours, but it depends


  6. Good gig

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Tampa, FL
    Current Employee - Sales Associate in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cole Haan part-time (More than 3 years)

    Pros

    Good pay as an associate as long as your driven to sell. Good benefits. Flexible with scheduling.

    Cons

    Frequent change in policy and focus. Becomes confusing for all levels of employees.

    Advice to Management

    Reward those who are committed to being complete associates of the brand. Be decisive when it comes to policy and focus. Use quality material.


  7. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Manassas, VA
    Current Employee - Sales Associate in Manassas, VA

    I have been working at Cole Haan part-time (More than a year)

    Pros

    Great company to work for. They have great discounts for their employees.

    Cons

    Changes in the product, not as high quality. Also, trying to implement a lot of unnescessary policies directed at employees.


  8. Decent job for college students

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Cole Haan part-time

    Pros

    Treat you with respect and constantly coach you to become a great salesperson.

    Cons

    Can be hectic during weekends for the pay.

    Advice to Management

    N/A


  9. typical retail job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cole Haan part-time

    Pros

    Treat you with great respect and you get coached into becoming a better sales person.

    Cons

    Does not pay all too well especially when dealing with a bunch of customers at once.


  10. Area Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Benefits, pay, company history, small feel

    Cons

    Product quality, lengthy restoration process

    Advice to Management

    Focus on quality craftsmanship for newer designs


  11. Store Manager

    Current Employee - Store Manager in New York, NY
    Current Employee - Store Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment! Amazing culture and values. Really need to be knowledgable on the product which they help with every way possible. Corporate is extremely supportive and truly cares about your opinion. You're definitely not just a number at Cole Haan.

    Cons

    No cons. Currently evolving operational aspects to make store operations a little easier so, we're changing and fixing to constantly be progressing



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