Coles Group

  www.coles.com.au
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Coles Group Reviews

Updated Jul 9, 2014
Coles Group – Australia – “Driveway”

All Employees Current Employees Only

3.4 95 reviews

90% Approve of the CEO

Coles Group Managing Director Ian McLeod

Ian McLeod

(40 ratings)

78% of employees recommend this company to a friend

Review Highlights

Pros
  • Flexible Hours if you are a casual (write in your availability and they will work around it)(in 12 reviews)

  • Gradual change has made the work environment more pleasurable with less hands on management and more autonomy(in 10 reviews)


Cons
  • Work life balance does not exist(in 3 reviews)

  • If you wish to pursue a career in coles, be prepared to be treated like dirt and work long hours with no recognition(in 4 reviews)

95 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Overall, good place to work.

    Retail Assistant (Former Employee) Perth, Western Australia (Australia)

    ProsOpportunity to choose hours to fit around study or family.
    Decent pay for a basic job
    Very social place to work.

    ConsOvertime is expected to progress past entry-level. Most Dry Goods Managers worked 60-70 hours a week which resulted in less per hour than entry level.
    Dealing with unpleasant or demanding customers.

    Advice to Senior ManagementLook after employees, work-life balance is important. Some managers will exploit employees and guilt them into working overtime.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Customer Service Representative

    Customer Service Assistant (Current Employee)

    Pros- Great place to work while at university; can change roster according to my uni timetable.
    - Pay was one of the best in the retail sector for an under 25.

    Cons- As you get older the shifts tend to decrease; will have to keep asking for shifts.

    Advice to Senior Management- Don't make your best employees suffer through reduced shifts, they are the hardest working, keeps the best company image.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Casual store assistant

    Casual Store Assistant (Former Employee) Parramatta (Australia)

    Pros- Opportunity to experience different kinds of work in a retail store
    - Manual handling and OH&S training provided
    - Promotion within teams encouraged throughout company

    Cons- Monotonous, repetitive work, particularly cash register work.
    - Inconsiderate, at times aggressive management
    - Little recognition for hard work or special effort on a task

    Advice to Senior Management- Take the time to get to know each employee even at a very basic personal level. Not everyone should be treated like a labourer.
    - Recognise employee efforts.

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Colleagues hanging on for Coles Lotto

    Project Manager (Former Employee) Melbourne (Australia)

    ProsGreat perks such as product freebies.

    ConsMeeting Culture.
    Complacent staff not moving on as they're waiting for a redundancy

    Advice to Senior ManagementPerformance reviews need to be carried out fairly based on merit and 'performance' rather than allocating ratings based on a bell curve.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    I worked at Coles Supermarkets for 5 years as a casual employee while I was at High School & university.

    Service Assistant (Former Employee) Brisbane (Australia)

    Pros- There are some great people at Coles - it was very much a team environment & I enjoyed the culture.
    - Weekend pay & overtime pay rates were great while I was there. I've worked in hospitality jobs where this was not offered & it made a huge difference on my pay packet when public holidays etc came up.
    - There was quite a bit of paid training during my time at Coles. A lot of it was compulsory & was slotted inside of usual rostered shifts.

    Cons- The management could be a bit hit & miss; I experienced quite a few changeovers & often it had quite a ripple effect on staff & morale
    - As a casual employee I sometimes had my hours cut if there were budget cuts for the department
    - The pay as a Full Time or Part Time employee was quite low while I was employed
    - There was a lot of pressure on department managers & upper management to stick to budgets & long hours & overtime was expected, but for less than substantial pay

    Advice to Senior ManagementIncrease salaries & offer more incentives for Departmental managers who really make up the backbone of this company.

    Yes, I would recommend this company to a friend

     

    Dry Goods Manager

    Anonymous Employee (Former Employee)

    ProsGood salary if you aren't doing 12 hours every day
    Management training is fantastic
    Friendly approach towards customers

    ConsNot uncommon for department managers to be expected to work 12 hours days very regularly.
    Very poor recognition from a lot of the higher management.
    Business will continue to cut hours out of departments with very poor explanation and no room for questioning, putting the workload onto salary team members left working 60 hour weeks

    Advice to Senior ManagementI have been with the business for 5 years and have worked my ass off to do the very best I can and although I have been appreciative of the training I have received, I have hit my breaking point with the ridiculous expectations from those who do not understand the life inside our stores.
    SDR (the hour allowance used in Coles) is the most pathetic and downright insulting structure. It is said that these figures are based on the 'average' speed a team member may work. If this is the case then I encourage you to demonstrate the reality behind this with a training video guide showing the time it takes a team member to complete a task. How does SDR compensate for customer/rep interaction, (both when controlled correctly, completely necessary for a store). When a stores profiling changes so that more work load is expected, why are the hours not added instantly and not up to 6 months later as I have experienced? This forces the few salary team members to make up those hours without any extra pay. Or recognition because in the eyes of a regional manager it is required by the business. When you happen to end up in a store way behind its time in store standards, where is the allowance to fix the issues. I have continually raised these questions previously and have yet to be given an answer to satisfy.

    I speak on behalf of the many department managers I have come into contact over the many stores I have worked in, we are fed up! But you wouldn't know that as you don't understand the reality behind the work inside our stores or are going off the word of the store managers trying to cover their asses every time the regional manager walks in.

    I write this in hope that somebody sees it that can make the change your team deserves. Or you can continue and undoubtedly lose years of experience right throughout the country..

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Fun working environment with great team members

    Anonymous Employee (Current Employee)

    Pros-Flexible hours and roster
    -Great team members to work with

    Cons-Not much career opportunities
    -Routine work

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good.

    Anonymous Employee (Current Employee)

    ProsReasonable pay for part-time/casual, especially weekends and public holidays. Good working conditions and comprehensive induction. Option of working extra shifts at other sites.

    ConsIn some cases, high site manager turnover.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Positive, but....

    Anonymous Employee (Current Employee)

    ProsDecent salaries, first appointment department manager will step into 55k. Yearly raises, more if transfered

    ConsPoor people skills in some Store Managers

    Advice to Senior ManagementFinding a balance between accountability and positive reinforcement is crucial to getting the best of of your teams

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Working for Coles

    Deli Staff (Current Employee) Gladstone, Queensland (Australia)

    ProsCustomer service & retail experience
    Flexible hours
    Good pay rate for entry level position

    ConsAnyone who says working at a supermarket is easy, either don't work or are liars.
    No real recognition for effort
    I enjoy working at Coles, but feel like am not getting anywhere, a lot of the same thing every day.

    Advice to Senior ManagementTake more action on team member survey results.

    Yes, I would recommend this company to a friend

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