Coles Group Reviews

Updated October 30, 2014
Updated October 30, 2014
106 Reviews
3.6
106 Reviews
Rating Trends

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John Durkan
1 Rating

Review Highlights

Pros
  • Flexible Hours if you are a casual (write in your availability and they will work around it) (in 12 reviews)

  • Gradual change has made the work environment more pleasurable with less hands on management and more autonomy (in 11 reviews)


Cons
  • Long hours/ unpaid overtime as a salary manager (in 5 reviews)

  • Work life balance does not exist (in 3 reviews)

More Highlights

Employee Reviews

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  1.  

    Youget what you put in!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Coles Group full-time (more than 10 years)

    Pros

    - Great career progression program's for those who work hard for it
    - Ability to work between cross functions (Between stores and support roles)
    - Fast paced and autonomy for store management
    - Technology being used in stores to assist with work/life balance

    Cons

    - Sometimes hard to achieve timelines

    Advice to ManagementAdvice

    Continue listening to stores on feedback

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great duty manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Grocery Team Member in Melbourne (Australia)
    Current Employee - Grocery Team Member in Melbourne (Australia)

    I have been working at Coles Group part-time (more than an year)

    Pros

    Friendly colleagues.
    Good way to meet people.
    Fits my uni timetable.

    Cons

    Irregular weekly hours due to casual employment.

    Recommends
    Positive Outlook
  3.  

    Enjoyable, at times frustrating but its been worth the effort and hours put in so far!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Supervisor in Melbourne (Australia)
    Current Employee - Service Supervisor in Melbourne (Australia)

    I have been working at Coles Group part-time (more than 3 years)

    Pros

    Networking, the hundreds of awesome people you meet, opportunities to progress your career IF you want it! On going support from management but you should be quiet about it.

    Cons

    Youll have to ask for career opportunities, sometimes there is a lack of recognition, not enough communication between management and lower level staff.

    Advice to ManagementAdvice

    Store managers/ store support and 2IC should take more of an effort to get to know those that are working for them!! Id love to see a happier attitude towards basic field work amongst management

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great learning environment! Head office offers variety of Job roles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Functional Analyst
    Former Employee - Functional Analyst

    I worked at Coles Group full-time (more than 10 years)

    Pros

    Good people. Variety of work keeps it interesting. Great place to learn the retail trade. Spent 10 years w old management.

    Cons

    Confusing strategic direction results in poor management decisions. Left due toThe business's poor understanding of the customer. This has since been rectified under the new ownership.

    Advice to ManagementAdvice

    Choose 3 "stakes in the ground" and align everyone's KPIs around them = business focus and simplicity

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    I enjoyed my time at the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Melbourne (Australia)
    Former Employee - Marketing in Melbourne (Australia)

    I worked at Coles Group full-time (more than an year)

    Pros

    Smaller teams within the larger corporate environment, which makes you feel important and not lost among a giant corporation.

    Cons

    Bullying by some employees and a lot of political games.

    Advice to ManagementAdvice

    Stop the bullying in the organisation.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great place to work - friendly people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coles Group

    Pros

    great team members working at coles

    Cons

    tough rosters and some demanding customers

    Advice to ManagementAdvice

    ease up on the number of hours we have to work!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Culture and people to work with. Too much concern with meeting the bottom line and saving pennies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Fill in Newcastle (Australia)
    Current Employee - Night Fill in Newcastle (Australia)

    I have been working at Coles Group part-time (more than an year)

    Pros

    Best things are my workmates.
    Everyone gets along and works together.
    Any issues are usually addressed quickly by Fill Captain.
    Pay is decent for part time. Earning more for part time than I did for casual 18 months ago in another company.
    Opportunities for advancement are available.

    Cons

    Mixed communication amongst higher management.
    Limited opportunities for extra shifts outside of contracted hours.
    Poor performers are held on to.
    Advancement opportunities are hard to come by, only the elite and longest serving members seem to qualify for retail leaders.
    Weekly budget cuts too often usually leave dept managers scrounging mid week for workers.
    Once hired. Almost impossible to get fired. Despite poor performers.

    Advice to ManagementAdvice

    Increase weekly hours and budget.
    Make career advancement more accessible.
    Get rid of dead wood who drag the team down.
    Promote from within for higher positions.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Cashier operator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier Operator in Sydney (Australia)
    Former Employee - Cashier Operator in Sydney (Australia)

    I worked at Coles Group part-time (more than an year)

    Pros

    Good money, no work to do after hours.
    Company culture is good and supportive.

    Cons

    Not very flexible with you taking leave.
    Company politics exist, and can dictate whether or not you are granted certain shifts in shift work.

    Advice to ManagementAdvice

    Need to update computer system and equipment.
    Operators need to be able to take their breaks without being pressured to work throughout them.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Good for flexibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Assistant
    Current Employee - Customer Service Assistant

    I have been working at Coles Group part-time (more than 5 years)

    Pros

    Decent casual rate for a retail company, very flexible in hours which is good for the people that need it

    Cons

    Managers play favourites, don't really listen to you and not many opportunities in moving up

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Good enough experience for a uni student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coles Group part-time (more than an year)

    Pros

    Good pay for the industry, good Sunday penalty rates as well as a discount card. Flexible rostering for uni students.

    Cons

    Short shifts for casuals. Not enough staff always rostered. Lots of 'lipservice'.

    Advice to ManagementAdvice

    Don't be stingy with staff, ensure that enough staff are always on- good customer service cannot be given if there is not enough staff on.

    Recommends

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