Coles Group

www.coles.com.au
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Employee Reviews

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  1.  

    fulfilling experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Assistant in Melbourne (Australia)
    Current Employee - Retail Assistant in Melbourne (Australia)

    I have been working at Coles Group part-time (more than 3 years)

    Pros

    1. The work environment is amazing
    2. Colleagues and Co-workers are an amazing support
    3. They're constantly encouraging you to learn more

    Cons

    1. Can be too critical
    2. At times can be disorganized

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Customer Service Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Coles Group part-time (more than 5 years)

    Pros

    Coles as an overall company believes in it's workers, provides great pay and allows for leadership opportunities. Employees were provided flexible working hours.

    Cons

    A lot of casuals means a lot of unreliability from other staff caused issues beyond supervisor's control but the supervisor was always at fault.

    Advice to ManagementAdvice

    Appreciate staff when they stay back and award them for putting in extra work when required.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    "Mostly chilled out...mostly."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in Melbourne (Australia)
    Current Employee - Sales Assistant in Melbourne (Australia)

    I have been working at Coles Group part-time (more than 5 years)

    Pros

    Easy work
    Meet lot's of nice people
    Good way to interact with the community

    Cons

    Monotonous, management can make a lot of errors with rostering,
    Get's boring quickly.

    Advice to ManagementAdvice

    Get to know staff

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Hard working

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Brisbane (Australia)
    Former Employee - Store Manager in Brisbane (Australia)

    I worked at Coles Group full-time (more than 10 years)

    Pros

    The company gave me plenty of challenges which I took on. I had the opportunity to work with many amazing people, and develop many skills which are very transferable into other comopanies.

    Cons

    The rotating rosters can be challenging over the years, and retail is all about customer service. Patience is a virtue if you are not an extrovert type.

    Advice to ManagementAdvice

    Always treat everyone with respect, and never forget anyone in the company, as your team members are your greatest asset.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great time stacking shelves at the local Coles

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coles Group part-time (more than 3 years)

    Pros

    Was a good fun place, no one was hard or anything. Good work environment and good people. Flexible hours.

    Cons

    Pay was not fantastic, I would like to earn a little more than I did. Sometimes it was boring.

    Advice to ManagementAdvice

    Not much to advise really, they did their job, managed a group of young people well.

  7.  

    Store Team Member

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Team Member in Melbourne (Australia)
    Former Employee - Store Team Member in Melbourne (Australia)

    I worked at Coles Group part-time (less than a year)

    Pros

    -easy job, laid back culture
    -great team environment
    -opportunity to take up extra responsibilities if interested

    Cons

    -male dominated department with not enough female team members on for certain shifts

    Advice to ManagementAdvice

    -need to work on diversity in specific departments

    Recommends
  8.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Assistant
    Current Employee - Customer Service Assistant

    I have been working at Coles Group part-time

    Pros

    - Great place to work while at university; can change roster according to my uni timetable.
    - Pay was one of the best in the retail sector for an under 25.

    Cons

    - As you get older the shifts tend to decrease; will have to keep asking for shifts.

    Advice to ManagementAdvice

    - Don't make your best employees suffer through reduced shifts, they are the hardest working, keeps the best company image.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Overall, good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Assistant in Perth, Western Australia (Australia)
    Former Employee - Retail Assistant in Perth, Western Australia (Australia)

    I worked at Coles Group full-time (more than 8 years)

    Pros

    Opportunity to choose hours to fit around study or family.
    Decent pay for a basic job
    Very social place to work.

    Cons

    Overtime is expected to progress past entry-level. Most Dry Goods Managers worked 60-70 hours a week which resulted in less per hour than entry level.
    Dealing with unpleasant or demanding customers.

    Advice to ManagementAdvice

    Look after employees, work-life balance is important. Some managers will exploit employees and guilt them into working overtime.

    Recommends
    Positive Outlook
  10.  

    Casual store assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Casual Store Assistant in Parramatta (Australia)
    Former Employee - Casual Store Assistant in Parramatta (Australia)

    I worked at Coles Group part-time (more than a year)

    Pros

    - Opportunity to experience different kinds of work in a retail store
    - Manual handling and OH&S training provided
    - Promotion within teams encouraged throughout company

    Cons

    - Monotonous, repetitive work, particularly cash register work.
    - Inconsiderate, at times aggressive management
    - Little recognition for hard work or special effort on a task

    Advice to ManagementAdvice

    - Take the time to get to know each employee even at a very basic personal level. Not everyone should be treated like a labourer.
    - Recognise employee efforts.

    No opinion of CEO
  11.  

    Colleagues hanging on for Coles Lotto

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Melbourne (Australia)
    Former Employee - Project Manager in Melbourne (Australia)

    I worked at Coles Group full-time

    Pros

    Great perks such as product freebies.

    Cons

    Meeting Culture.
    Complacent staff not moving on as they're waiting for a redundancy

    Advice to ManagementAdvice

    Performance reviews need to be carried out fairly based on merit and 'performance' rather than allocating ratings based on a bell curve.

    Recommends
    Neutral Outlook
    Approves of CEO

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