Coles Group Reviews

Updated August 26, 2014
Updated August 26, 2014
100 Reviews

3.5
100 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Coles Group Managing Director Ian McLeod
Ian McLeod
42 Ratings

Review Highlights

Pros
  • Flexible Hours if you are a casual (write in your availability and they will work around it) (in 12 reviews)

  • Gradual change has made the work environment more pleasurable with less hands on management and more autonomy (in 10 reviews)


Cons
  • Work life balance does not exist (in 3 reviews)

  • If you wish to pursue a career in coles, be prepared to be treated like dirt and work long hours with no recognition (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Superviser

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor  in  Sydney (Australia)
    Former Employee - Supervisor in Sydney (Australia)

    I worked at Coles Group full-time for more than a year

    Pros

    Big company, great workers, good management, polite , great rules

    Cons

    Cash Händel, customer service, attend phone calls

    Advice to ManagementAdvice

    Train new people,

    Recommends
  2.  

    good job and good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant  in  Melbourne (Australia)
    Current Employee - Sales Assistant in Melbourne (Australia)

    I have been working at Coles Group part-time for more than a year

    Pros

    great discounts for employees across all the companies in the group.
    flexibility but that depends according to the managers
    career progression opportunities

    Cons

    the team culture is not so good.
    working conditions can be dangerous if not done properly.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Flexible hours, friendly culture, great pay!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Checkout Assistant  in  Brisbane (Australia)
    Current Employee - Checkout Assistant in Brisbane (Australia)

    I have been working at Coles Group part-time for more than 5 years

    Pros

    - Flexible Hours if you are a casual (write in your availability and they will work around it)
    - Friendly, young co-workers
    - Management pretty nice
    - Pay is above average

    Cons

    - In my department (checkouts) there were too many casual employees so they cut everyone's hours down (to say 3-6 hours a week!)
    - Typical to have a 3-4 hour shift only (so they don't have to give you breaks)
    - No chance of career progression

    Advice to ManagementAdvice

    - If you want to keep your employees, you should ask for what they want - give them hours they like and don't hire too many employees so everyone gets a low number of hours.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    horrible employer do not work for them if you have a choice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coles Group

    Pros

    there are no clear reasons to work for them, unless you enjoy poor conditions, poor pay and a bad work environment, steer clear of them as an employee especially as a middle manager

    Cons

    punitive time clock practices, poor ohs, pressure to work undesired shifts, overworking of staff general inefficiency, bad management skills, overworked middle management, no opportunities for progression.

    Advice to ManagementAdvice

    Increase OHS compliance, allow unions on site, increase pay, hire more staff and managers, reduce expectation of staff to work when sick and at undesirable times.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Boys town

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager  in  Melbourne (Australia)
    Current Employee - Department Manager in Melbourne (Australia)

    I have been working at Coles Group full-time for more than 10 years

    Pros

    The friends I've made over the years.
    Great pay for putting stuff on a shelf.
    Company discount
    Free breakfast and fruit everyday

    Cons

    No work/life balance.
    Unpaid overtime.
    Can only become a store manager or higher if you have a set of Katz crackers between their legs.
    Senior management care about one thing only and that's cutting corners and saving money spent on wages which in turn puts added pressure on existing staff.
    Store manager is lazy and has no communication skills.
    Moronic customers who think they can speak to you like a piece of st.
    Having to work weekends/public holidays/Xmas/Easter
    Outdated equipment.
    Unrealistic expectations for getting the job done.
    Colleagues who think its fine to come to work drunk and or high.

    Advice to ManagementAdvice

    GET A CLUE! No one works at Coles because they want a 'career' those who become store managers only do so because its an easy way to make a 100k a year by sitting on their arses in the offices, sleazing onto deli managers.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Duty Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Duty Manager  in  Melbourne (Australia)
    Current Employee - Duty Manager in Melbourne (Australia)

    I have been working at Coles Group full-time for more than 8 years

    Pros

    great people to work with in stores
    Good for people without qualifications.
    Generally a good culture throughout.

    Cons

    Low pay
    Long hours/ unpaid overtime as a salary manager.
    Duty Manager is expected to stay until everything is done. Even if you are 10+ hours short staffed for the night.

    Advice to ManagementAdvice

    Have a look at the way you treat your department managers/Duty managers and not just focus on saving every cent.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    They get more than their moneys worth at Liquorland.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member Sales  in  Bunbury (Australia)
    Former Employee - Team Member Sales in Bunbury (Australia)

    I worked at Coles Group part-time for less than a year

    Pros

    Great small team working towards a common goal, great dedicated manager, nice to have staff discount, occasional free product for job education purposes, gained a forklift licence and approved managers licence, lots of responsibility and extra hours over christmas/ easter period.

    Cons

    Lots of heavy lifting when load comes in, low pay considering you are dealing with intoxicated and sometimes drug affected people, underagers trying to purchase alcohol, a high percentage of people stealing alcohol and us often having to refuse service of alcohol. We were open 1 to 2 hours later than the shopping centre often working by ourselves so were a prime holdup target most nights. When closing store one up you never got out on time unless you cut corners which meant your safety was compromised but otherwise you were working for 15mins for free each close shift and that soon adds up! Say goodbye to most of your weekends and public holidays also if u dont get a fair boss doing the roster.

    Advice to ManagementAdvice

    Liquor staff definately need a review of their hourly wage considering the added risk and quite often scary dealings with alcohol affected customers who get aggravated when u refuse them service, at least nightclub staff have bouncers to eject unruely persons. The need to correctly train store managers in the use of theColes pay system Kronos is a must as correct payment of wages is essential to maintain a happy working team. I feel that Coles needs to seriously address these suggestions so they can work towards retaining longterm committed staff who feel they are truely a valued team member employed by a great company.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    It was simply amazing, there was lot of politics by bangladeshis mainly but still the Aussie managers were really helpin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier, Nightfill and Morning Presntation  in  Sydney (Australia)
    Former Employee - Cashier, Nightfill and Morning Presntation in Sydney (Australia)

    I worked at Coles Group part-time for less than a year

    Pros

    easy money
    good timing adjustment
    lot of scope to grow faster

    Cons

    politics by bangladeshis at higher posts

    Advice to ManagementAdvice

    there should be some refinement in the process of giving jobs to people,don't just accomodate people who can't speak english, because they make the whole area ugly and create a bad atmosphere in job and relations inside the job.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Ok job to get you through Uni or High School

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Checkout Assistant  in  Sydney (Australia)
    Former Employee - Checkout Assistant in Sydney (Australia)

    I worked at Coles Group part-time for more than 3 years

    Pros

    Easy money
    Friendly people, some customers are very nice to talk to

    Cons

    Lack of focus on making sure the staff are well-treated

    Advice to ManagementAdvice

    I do think the company is going in a much better direction than when I was there, but I think there should be a focus on better working conditions for the staff including better facilities around the lunch room; and focus on renovating the stores they look dirty and worn out

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Mind numbing, my most unsatisfying work experience ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member  in  Brisbane (Australia)
    Former Employee - Team Member in Brisbane (Australia)

    I worked at Coles Group part-time for more than a year

    Pros

    The only saving grace is the employee discounts and buying programme they have with other companies.

    Cons

    Advice poorly received, no reward for upskilling, no advancement, childish recognition

    Advice to ManagementAdvice

    Managers and line managers tell blatant lies, managers abusive, no reward for assuming extra responsibilities, no reward for raising skill base, use of chocolate bars and lollies as recognition of good work is demeaning and insulting, team member retention is poor, lack of a quality management system, preferential treatment of juniors and part-time/casual students over mature workers who have greater financial commitments, no choice of superannuation fund, no incremental wage structure that rewards attained skills, knowledge, responsibilities and experience

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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