Coles Group

  www.coles.com.au
  www.coles.com.au

Coles Group Reviews

Updated December 5, 2014
Updated December 5, 2014
107 Reviews
3.6
107 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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John Durkan
1 Rating

Review Highlights

Pros
  • Flexible Hours if you are a casual (write in your availability and they will work around it) (in 12 reviews)

  • Gradual change has made the work environment more pleasurable with less hands on management and more autonomy (in 12 reviews)


Cons
  • Long hours/ unpaid overtime as a salary manager (in 6 reviews)

  • Work life balance does not exist (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Positive, but....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coles Group full-time (more than 8 years)

    Pros

    Decent salaries, first appointment department manager will step into 55k. Yearly raises, more if transfered

    Cons

    Poor people skills in some Store Managers

    Advice to ManagementAdvice

    Finding a balance between accountability and positive reinforcement is crucial to getting the best of of your teams

    Recommends
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Working for Coles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Deli Staff in Gladstone, Queensland (Australia)
    Current Employee - Deli Staff in Gladstone, Queensland (Australia)

    I have been working at Coles Group part-time (more than 3 years)

    Pros

    Customer service & retail experience
    Flexible hours
    Good pay rate for entry level position

    Cons

    Anyone who says working at a supermarket is easy, either don't work or are liars.
    No real recognition for effort
    I enjoy working at Coles, but feel like am not getting anywhere, a lot of the same thing every day.

    Advice to ManagementAdvice

    Take more action on team member survey results.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Team Member

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Melbourne (Australia)
    Current Employee - Team Member in Melbourne (Australia)

    I have been working at Coles Group part-time (more than an year)

    Pros

    Above award wage, flexible shifts, good co-workers, good EBA conditions, preference to put people on permanent over casual, staff discount.

    Cons

    The customer always being right, copping abuse from customers, workload pressure and inadequate staff hours, lack of appreciation from management.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Rewarding and engaging job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Safety Analyst in Melbourne (Australia)
    Former Employee - Safety Analyst in Melbourne (Australia)

    I worked at Coles Group full-time (more than 5 years)

    Pros

    Your ideas are listened to and acted on.
    There are opportunities to move up the ladder
    Hard work is noticed and appreciated

    Cons

    Like any large corporation, it may take time to get through official channels

    Advice to ManagementAdvice

    If the talent is worth keeping, find them a position to stay with you. We won't wait around for months whilst you make a decision.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Good Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coles Group full-time (more than 8 years)

    Pros

    Focus on your personal development and career progression, company has lifted alot in last few years, good for students as well, good training provided, good support from management

    Cons

    long hours, sometimes its just promise but not action, really depends on your regional manager and store manager.

    Advice to ManagementAdvice

    Really need to do reality checks on Store managers as Upper level management is not getting correct information about team members potentials and people who can do more for the company. I know person who wanted to go for retail leaders program for 2 years, he was putting his hand up for it and never got a chance to go. Store Manager was clearly using him as he was very good at his job and he didn't wanted to loose him. Team member didn't even got any appreciation from Store Manager.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    duty manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coles Group

    Pros

    gud, stable job, local, flexible hours

    Cons

    can get boring sometimes, sometimes physical, please use health and safety procedure while heavy lifting

    Advice to ManagementAdvice

    more pay please

    Recommends
    Approves of CEO
  8.  

    Good to put you through uni. Not the best for career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager
    Current Employee - Department Manager

    I have been working at Coles Group full-time (more than 5 years)

    Pros

    The money is pretty good for just putting stuff on shelves. If you're looking for a job with decent pay to get you through your uni days, this is pretty good. Flexibility of shifts to work around your school times.

    Cons

    If you wish to pursue a career in coles, be prepared to be treated like dirt and work long hours with no recognition. Depending on how big the stores is, work load can vary. Being a department manager requires you to work every public holiday, sometimes 6 days a week, long 12 hour shifts and at the end you will rarely get a pat on the back.

    Advice to ManagementAdvice

    Show some support to the hard working department mangers who pull a leg and arm just to make the shop run.

    Recommends
    Positive Outlook
  9.  

    good job and good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in Melbourne (Australia)
    Current Employee - Sales Assistant in Melbourne (Australia)

    I have been working at Coles Group part-time (more than an year)

    Pros

    great discounts for employees across all the companies in the group.
    flexibility but that depends according to the managers
    career progression opportunities

    Cons

    the team culture is not so good.
    working conditions can be dangerous if not done properly.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Superviser

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Sydney (Australia)
    Former Employee - Supervisor in Sydney (Australia)

    I worked at Coles Group full-time (more than an year)

    Pros

    Big company, great workers, good management, polite , great rules

    Cons

    Cash Händel, customer service, attend phone calls

    Advice to ManagementAdvice

    Train new people,

    Recommends
  11.  

    Flexible hours, friendly culture, great pay!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Checkout Assistant in Brisbane (Australia)
    Current Employee - Checkout Assistant in Brisbane (Australia)

    I have been working at Coles Group part-time (more than 5 years)

    Pros

    - Flexible Hours if you are a casual (write in your availability and they will work around it)
    - Friendly, young co-workers
    - Management pretty nice
    - Pay is above average

    Cons

    - In my department (checkouts) there were too many casual employees so they cut everyone's hours down (to say 3-6 hours a week!)
    - Typical to have a 3-4 hour shift only (so they don't have to give you breaks)
    - No chance of career progression

    Advice to ManagementAdvice

    - If you want to keep your employees, you should ask for what they want - give them hours they like and don't hire too many employees so everyone gets a low number of hours.

    Recommends
    Positive Outlook
    No opinion of CEO

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