College Board Reviews

Updated June 15, 2015
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1.8
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College Board President David Coleman
David Coleman
12 Ratings

Pros
  • Work/Life balance is OK, but sometimes it seems you're on-call 24/7 (in 12 reviews)

  • stable (people stay at College Board for years - probably due to the great benefits) (in 23 reviews)

Cons
  • Senior management who do not know how to lead from front (in 8 reviews)

  • COO seems good but might be too steep of a hill to climb to make the organization functional w/o changing senior leadership (in 6 reviews)

More Pros and Cons

31 Employee Reviews

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  1. Helpful (4)

    Not what it used to be....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA

    I have been working at College Board full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great benefits and time off, get tuition reimbursement for staff and dependents, beautiful, clean office with good sized cubicles in a great location. Lots of good places to eat for lunch and nice gym in building.

    Cons

    Too much gossip and misinformed people, particularly with management. Feedback is often requested but used against you.

    Advice to Management

    Need a more professional management team who doesn't favor specific people; rearrange management completely into different departments or hire talent from outside for positive change; some people have the gift of gab which gets them too far into an authoritative position. Have anonymous 360 reviews conducted by HR, since some people may be fearful of telling the truth with hopes of not being targeted by a manager negatively.


  2. Helpful (2)

    Customer Service Dept Not So Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Customer Service in Reston, VA
    Current Employee - Associate Customer Service in Reston, VA

    I have been working at College Board full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The company offers free drinks and a nice office. Benefits can be better than most companies.

    Cons

    The whole customer service dept. has a negative energy. It is not your regular company, I noticied that management will become unprofessional at times. There is no help from management- they show a lazy but family oriented culture. which to a business professional rubs you the wrong way. The director is no-where to be foubd. When leadership shows frustration for the littlest things you as an employee start to lose confidence. A lot of smiling in your face but they are watching you with no feeeback. Alot of employees not qualified but still stick around because they are vested in the company. If someone can do a better job, hire that person for the sake to make your non-profit more effective.

    Advice to Management

    Alot of smiling in your face, but no constructive feedback. Quit the chatter, And provide actual feedback to have someone grow within a company. customer service is structured in the wrong way with leadership at top.


  3. Helpful (3)

    CollegeBoard Lacks Leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Reston, VA
    Current Employee - Customer Support Specialist in Reston, VA

    I have been working at College Board full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    good 401k company matches 12% your are in reston town center

    Cons

    management from the director and associate director can lack providing guidance, and they seem to be unprofessional at times. The company culture in customer service is that employees that have been with the company for many years get privilege and they will do anything to save their job. A lot of bullying with regards to managing with titles.

    Advice to Management

    Learn how to manage your talent, give proactive advice have checks and balances let the employee know where they stand. Hire better directors and associate directors for customer service in Reston. It is very hard to grow within a company when people only hire friends.


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  5. Helpful (7)

    I worked there 3 years, was promoted 2x, then pushed out due to diagnosis of an incurable disease

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Administrative Associate in Reston, VA
    Former Freelancer - Administrative Associate in Reston, VA

    I worked at College Board

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Salary, yearly reviews and raises, internal education, great benefits.

    Cons

    Reviews were not always accurate. No way to protect yourself from management abuse of power. Don't get diagnosed with a chronic illness, I'm not the only one who was pushed out.

    Advice to Management

    My department of 6 had 2 Managers and a Director! Too many chiefs and unproductive meetings.


  6. Helpful (12)

    Not helping the pedagogy they supposedly embrace

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Reston, VA
    Former Employee - Director in Reston, VA

    I worked at College Board full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits
    Retirement matching
    Great people excluding management

    Cons

    Benefits and great people keep poor performers there way past their expire date
    Deadwood in staff proliferate every aspect of the business
    Bureaucratic behemoth that stifles creativity
    Does not recognize or reward innovation, rewards the status quo over thought leaders

    Advice to Management

    Wake up and join the 21st century. Tired old ways of doing business are destroying the culture of this once great organization.


  7. Helpful (4)

    Beaureaucratic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Department in Reston, VA
    Former Employee - IT Department in Reston, VA

    I worked at College Board full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great benefits and retirement matching.

    Cons

    IT policies were overbearing, They tended to to hire internal teams instead of outsourcing. Budget development often times created enormous busy work.

    Advice to Management

    Pick a strategic direction and stick with it.


  8. Helpful (10)

    Should be the best and brightest, but is not

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Reston, VA
    Current Employee - Director in Reston, VA

    I have been working at College Board full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits, location (Reston Town Center)

    Cons

    Given the not for profit mission, strong revenue from the SAT and AP exams and benefits, College Board should have the best and brightest. It does not. There are solid people, but starting at the Executive Director level it goes down hill the higher you go up. It is all about protecting your peers, no measurement of results, failure is dismissed/covered up.

    Advice to Management

    Coleman had the opportunity to clean house and really build a strong organization, instead he just brought in a group of "friends" who were ineffective (7 VPs./SVPs he brought "found new opportunities/spend more time with their family" within a year of their hiring). and laid them on top of the already weak ED, VP structure that existed.
    If he wants to not be the President that destroys the College Board, he needs to reboot completely (but I don't think his ego will let him).


  9. Helpful (2)

    Highest Cognitive biases found in this organization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Reston, VA
    Former Employee - Senior Analyst in Reston, VA

    I worked at College Board full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Best benefits. Least work for people who is not interested. Continuity of job regardless of the performance. Good parking, Many co-curriular activities

    Cons

    This organization seems to have the biggest list of cognitive bias: Anchoring bias, Confirmation bias,Bandwagon effect on existing service vendors, Bias blind spots,Choice-supportive bias,Conservatism bias, Curse of knowledge, Duration neglect, Hyperbolic discounting, Negativity bias, Omission bias,Post-purchase rationalization, Salience, Selective perception, Stereotyping, Zero-risk bias. Silo-ed knowledge base. Complexity v/s people ratio is very less. But rework and mundane jobs are everywhere. Talent is rarely used optimally. Power display is more prominent than actual success or performance.


  10. Laid back atmosphere, unproductive work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in Reston, VA
    Former Intern - Intern in Reston, VA

    I worked at College Board as an intern (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The company is very laid back. There was rarely a day where there was a whole lot going on in my department.

    Cons

    It seemed like most of the employees I worked with were fairly incompetent. A lot of complaining about other employees and upper management. Way overstaffed.

    Advice to Management

    Streamline the company to improve efficiency. Start with the project managers -- it seemed like everything was falling behind schedule for one reason or another.


  11. Average Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Reston, VA
    Former Employee - Senior Director in Reston, VA

    I worked at College Board full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Predictable schedule and work, good perks

    Cons

    Favoritism, slow pace of evolution

    Advice to Management

    Stop slacking and start leading by example



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