Colonial Penn Life Insurance

www.colonialpenn.com
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Colonial Penn Life Insurance Reviews

Updated June 20, 2015
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2.1
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Recommend to a friend
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Gerardo Monroy
7 Ratings

28 Employee Reviews

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  1. Attached to desk by ball and chain

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TELESALES Representative in Philadelphia, PA
    Former Employee - TELESALES Representative in Philadelphia, PA

    I worked at Colonial Penn Life Insurance full-time (More than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Decent pay, decent benefits, if you get on a good team, it can be really fun to be around coworkers. The training is amazing. I walked in the door knowing nothing about insurance and I left with a PA life license which they paid for, free education on insurance, and an awesome addition to my resume. Good for a while to help you get the licensure and experience you need to find a permanent career elsewhere.

    Cons

    They say it's not cold calling, but let's be honest... The majority of the customers are NOT expecting to be called. Literally you will be making calls all day and all night and that's all they really care about. They are obsessed with calling customers. They even have this evil device called "the dialer" where it is automatic back to back calling...no breaks to even breathe between calls.

    Quality Assistance needs quality assistance. You can cover all bases and they will grade you based on how they would have said it. "I know you covered this, but I would have put it like this, so I'm gonna mark you down."

    Atmosphere is "high schoolish". Keep your business to yourself or everyone will know about it.

    The job really gets to you after a while. You're a robot and you can say the script in your sleep after a few weeks.

    Advice to Management

    Don't allow managers to send e-mails who don't know how to spell or use proper punctuation. The lack of basic intelligence and poor use of grammar by management is an embarrassment to the company.


  2. Helpful (1)

    Save yourself

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Colonial Penn Life Insurance

    Pros

    The monthly incentive program has its perks

    Cons

    The hours and lack of fairness among management


  3. Horrible place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Colonial Penn Life Insurance full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    They help train you to obtain your life insurance license, and they are downtown.

    Cons

    This has become a very depressing place to have to come to everyday. Most employees are unhappy, but fear speaking up because management does not want to hear the truth about their unsustainable and unfair business practices. Managers and supervisors can write you up for any little reason that they see fit, and they literally make the rules up as they go. Human Resources is a joke, and they cannot assist you. They will side with management every time.

    Advice to Management

    Colonial Penn used to be a very enjoyable place to work, and I used to say that I was proud to work there. Now it is not worth the stress that management puts you through, and most of the higher ups in the sales department do not care about the well-being of their reps. They only care about the money that you can bring into the door no matter what the cost is. The monthly goal is unrealistic, there is essentially no sales training and if you are someone who needs coaching...then you are on your own. With that said, you will be out of a job in three months if you are too far away from your monthly goal...and they do not take into consideration the fact that no one has tried to help you to do better. In addition, you have to work two mandatory Saturdays each month, overtime is limited to twice a year, you are discouraged from taking vacation during "peak " sales times of the year, one of which is right in the summer time. They have an awful computer system that is out dated by the tune of 10 years. It causes you to lose sale daily, and causes you to come into contact with a larger amount of irate customers. The system constantly crashes while you are on sales, which causes confusion for the customer because now another rep has to call them back to redo the sale that you lost and now do not get credit for. If you want to be micromanaged, treated like a child and an idiot, have your intelligence constantly disrespected by management, get lousy benefits that cost more than they are worth,have to deal with incompetent sales managers who are disorganized and who always want to pass the buck and blame the representatives for everything that goes wrong then Colonial Penn is the place for you. Otherwise, if you have dignity, self respect, and true skills stay away from this place. You can do much better elsewhere.


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  5. Helpful (1)

    Correction to earlier review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Colonial Penn Life Insurance

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    No cold calls. Leads are provided.

    Cons

    See review dated 12/7/14
    I gave a thumb up to Gerardo Monroy in error. Two thumbs down.

    Advice to Management

    See review dated 12/7/14


  6. Helpful (1)

    what was once a good company has gone downhill fast.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Colonial Penn Life Insurance full-time (More than 10 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    CP is good for training. If you want to learn the insurance business this company can train you well.

    Cons

    management doesn't care about its employees. They care more about how much money you bring into the company than you.

    Advice to Management

    go back to what were yours a go. Start caring about your employees. They are just like you, they are people not machines.


  7. Good experience as a transitional position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance in Philadelphia, PA
    Former Employee - Insurance in Philadelphia, PA

    I worked at Colonial Penn Life Insurance full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    the training is great, great work life balance, new tasks to learn if asked for, new quality technology to work with

    Cons

    the compensation could be better, there are not opportunities to advance in every department, the office culture varies by the day

    Advice to Management

    Upper management really wants to see people advance, continue to do this


  8. Great company no micromanaging great CEO

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Philadelphia, PA
    Current Employee - Sales Representative in Philadelphia, PA

    I have been working at Colonial Penn Life Insurance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company...family atmosphere..no micro managing....you can work from home after 1 year...great bonus structure...friendly environment....let me repeat no micro managing!!! If you have telephone skills I recommend this place to anyone

    Cons

    They dont hire to often...if you can get in you stay in

    Advice to Management

    Hire more debt collectors


  9. Helpful (3)

    Avoid this place if you can

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TELESALES Representative in Philadelphia, PA
    Current Employee - TELESALES Representative in Philadelphia, PA

    I have been working at Colonial Penn Life Insurance full-time (Less than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They help you get your life insurance license.

    Cons

    They micromanage your time using some dubious productivity software system that they never share with you during training about how it works or doesnt work.

    Advice to Management

    Stop selling GBL products, the social security recipients are going to go for it less and less as this economy becomes more difficult.


  10. Excellent Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Philadelphia, PA
    Current Employee - Customer Service Representative in Philadelphia, PA

    I have been working at Colonial Penn Life Insurance part-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Outstanding training program, no cold calling, excellent merit increases and incentive programs

    Cons

    I am 100% satisfied, I have no cons.

    Advice to Management

    Be more available to the reps with constructive criticism


  11. Helpful (2)

    Good for interim employment while looking for something better.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales Representative in Philadelphia, PA
    Current Employee - Insurance Sales Representative in Philadelphia, PA

    I have been working at Colonial Penn Life Insurance full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Easily accessible by public transit, small business atmosphere, free coffee. New CEO is great and is cleaning up Management so things may be getting better in the near future. Co-workers are very kind and helpful. Company pays for and gives support for employee licensing which is rare in insurance business.

    Cons

    Pay not great, health insurance benefit plan is awful and the employee contribution is extremely high , mandatory Saturdays, sales bonuses are quarterly and very small. Facilities and technology need updating. Not much diversity in sales force.



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