Colorado Springs Utilities Reviews

Updated June 11, 2015
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2.7
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Jerry Forte
12 Ratings

18 Employee Reviews

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  1. Helpful (1)

    Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO

    I have been working at Colorado Springs Utilities

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The environment and employees are amazing.

    Cons

    There really are no cons that I feel would be important enough to include here.

    Advice to Management

    n/a


  2. I love working at Colorado Springs Utilities- not a perfect company, but a good one

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Colorado Springs Utilities

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The skill level of the technical craft employees is extremely high. Customer service is a top priority. The compensation and benefits package is competitive. Although there are some concerns with the performance management process, this is an organization that takes the time to address performance in a way that focuses on both the positive and the areas that need improvement. Many organizations do not invest the time to hold regular reviews and have performance discussions. Employees at this organization truly care about their customers and community. Strong volunteerism.

    Cons

    Pockets of leadership about to exit creates some uncertainty and there is some disengagement. The organizational structure likely needs an overhaul as some groups are split and combined in ways that aren't effective and have been tailored to the current leadership. Pockets of employee entitlement and unrealistic expectations about how a business should operate. Politics can sometimes get in the way of long-term strategic business planning.

    Advice to Management

    More strategic, less reactive. Make the tough decisions about the long-standing issues you know need to be addressed. There is a lot of talented leadership but the volume of urgent issues overwhelms even the best leaders.


  3. Senior leadership is in transition which can be a good thing assuming good people are hired to replace them

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Colorado Springs, CO
    Current Employee - Employee in Colorado Springs, CO

    I have been working at Colorado Springs Utilities full-time (More than 5 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Excellent job stability and true respect for work life balance across the organization.

    Cons

    Continuous process improvement needs to become more than partially adopted. There are opportunities to realize efficiency but out dated policy/practice gets in the way sometimes.

    Advice to Management

    Push for greater accountability and impactful leadership. Hold your management team accountable for making solid hiring decisions and building high performing work teams.


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  5. Employment at Colorado Springs Utilities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO

    I worked at Colorado Springs Utilities full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Rewarding local government job with great benefits

    Cons

    Understaffed for many positions, making work/life-balance difficult to maintain

    Advice to Management

    Keep an eye on inappropriate relationships between different levels of supervision; my experience was that the cozy state of the chain of command made it difficult for lower-level employees to resolve important issues or to be more actively involved in providing input on current operations.


  6. It's good

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Colorado Springs Utilities

    Disapproves of CEO
    Disapproves of CEO

    Pros

    Co-workers are great and benefits are good

    Cons

    Management isn't in touch with employees

    Advice to Management

    Listen to employees


  7. A good place to be.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Colorado Springs, CO
    Current Employee - Engineer in Colorado Springs, CO

    I have been working at Colorado Springs Utilities

    Recommends
    Recommends

    Pros

    The opportunities for Engineering work and advancements are good at this utility. The people are friendly and easy to work with and the management is easy to talk with. I would recommend this employer to others. The workload is interesting without being overloaded.

    Cons

    Due to the economy, spending is currently at a minimum making some issues hard to finance. Also, there is currently a hiring freeze.

    Advice to Management

    The company is well run compared to others I've worked with.


  8. Previous employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Colorado Springs Utilities

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great organization to work for ..

    Cons

    Upper management is not very understanding at times

    Advice to Management

    Listen to employees more


  9. Helpful (1)

    Leadership Needs Help

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Colorado Springs Utilities full-time (More than 10 years)

    Pros

    Great place to be for job security and benefits. The people tend to have a positive outlook and want to be part of the community.

    Cons

    Leadership does not support the employees and does not abide by a consistent behavioural standard. New supervisors are left to "fend for themselves" with no direction or support.

    Advice to Management

    Establish organization wide communications so every area is consistent and knows what the goal is. Do not pick a random number for headcount reductions. Work on smart solutions that make sense. If this means a rate increase, then so be it! There is only so much you can whip a horse before it turns up dead. (Reducing headcount in an already stressed and overloaded environment will send employees over the edge and unable to cope... I predict increase in ailments for employees.)


  10. Helpful (1)

    Long term employee who interacted with many people in multiple departments.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO

    I worked at Colorado Springs Utilities full-time (More than 10 years)

    Recommends
    Disapproves of CEO
    Recommends
    Disapproves of CEO

    Pros

    Excellent for long term employment and retirement opportunities.

    Cons

    Poor understanding of how to communicate well with employees. Ineffective at staying current in technology and implementing modern solutions in a timely manner.

    Advice to Management

    Management needs to spend a little time talking to the grass roots employees and understanding not only what the real issues are but how to effectively implement solutions.


  11. Helpful (1)

    Great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Colorado Springs Utilities

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    teleworker opportunity, previous supervisor really showed appreciation and helped with working with my disability

    Cons

    lack of support during medical condition



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