Colorado Springs Utilities

  www.csu.org
  www.csu.org

Colorado Springs Utilities Reviews

Updated November 4, 2014
Updated November 4, 2014
16 Reviews
2.6
16 Reviews
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Jerry Forte
13 Ratings

Employee Reviews

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  1.  

    Very Disappointing Experience. Caveat Emptor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Colorado Springs Utilities full-time (less than an year)

    Pros

    Good Job, Field Crews were great to work with, some co workers were great to work with. Coworkers who weren't in my department were good to work with. There were people who believed in the mission of providing necessary tools for people to succeed.

    Cons

    Coworkers were prejudiced, even downright racist. Coworker would throw you under the bus every chance they would get. Company spoke of a culture of honor but there was none there. HR would gloat over the CEO, and what a wonderful company it was to work for, but they were drinking the kool aid. With the exception of one HR personnel, the rest of them were aloof, or unavailable. Boss, while nice personally was unavailable 90% of the time.

    Some processes were cumbersome, and busy work. Unnecessarily complicated.

    Raises were given to departments in an effort to keep personnel, and then taken away a couple of months later. Meanwhile certain other department managers received large, even excessive raises when management would speak of cutting costs and it every one was being affected.

    Their corporate structure is a rob peter to pay paul, thus certain departments have no contingencies, and then rate increases are submitted. In one year there was 3-4 rate increases to its citizens.

    My intuition told me to not join this company, I should have listened to myself better.

    Advice to ManagementAdvice

    Change the city charter, sell off assets to competent companies who can properly manage finances, and personnel. Take back the huge raise you gave to the CEO, dismiss the CFO, and HR managers too.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    With Major Change in Management at All Levels Could be a Good Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Engineer in Colorado Springs, CO
    Former Employee - Project Engineer in Colorado Springs, CO

    I worked at Colorado Springs Utilities full-time (more than 5 years)

    Pros

    Good Benefits and you may have a good supervisor. No money for at least next 4-5 years, huge budget cuts, no raises, etc.. Fairness is non existent. Merit system does not exist and it is entirely the spoils system(hope you are best friends with your boss).

    Cons

    Financial issues and they are "sudden"(cant be more fake). No Trust and Huge Outsourcing to Occur due to tremendous financial pressures. It is supposed to be a culture of honor and there isn't honesty by the leadership. Everything is back door who can drive the nail in other's back and most money wins. That is how people move up - period.
    Systems that are bigger that fail(Oracle Utility Solution, i.e. supply management/Maximo or trade/ETRM) fail left and right and are still seen as big successes with no implementation whatsoever after millions of dollars and no delivery or results. People in these groups are still given extra pay like other government agencies when everything fails. Time to privatize.

    Advice to ManagementAdvice

    At least gain the concept of how to develop talent. The approach of kiss the right person's tail has no gain for the company overall. Almost every position I have seen filled by the company the candidate does not have the minimum qualifications if any. I have not seen a promotion based on merit in years.

    Doesn't Recommend
    Negative Outlook
  3. 1 person found this helpful  

    The most unethical and corrupt company in Colorado Springs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Colorado Springs Utilities (more than 5 years)

    Pros

    CSU used to be a good company. But then Jerry Forte became CEO and all of that changed. Don't believe the positive reviews on this site, I think they are bogus. However, the negative reviews are spot on. The only good thing at CSU is the health insurance and probably why people stay. Actually, it is the PERA trap. I would have to say that there are some nice people here, but an employer with almost 2000 people, you would expect it. But overall, most people operate in negativity.

    Cons

    Where does one begin? Everything that has been said about CSU from other commenters is true. And more. It is seriously an extremely unethical and corrupt company. I wish that I could give specfics, but it would reveal the area that people work in. Employees operate in fear of retaliation for standing for the truth. Management has created a hostile work environment with racism, discrimination and harrasment----very common place. If you value yourself, please don't work at CSU. Its a horrible place. There is no room for advancement at CSU. They post jobs internally, but they don't tell you that they already have someone in mind for the job. People are leaving the company in droves. In fact, they force everyone to participate in a class called culture of honor and respect because they are trying to stop the bleeding. However, nothing has changed and people still are trying to get out.

    Advice to ManagementAdvice

    Management is not interested in what others have to say. They live in a bubble and are completed disconnected from employees. One day, One day, the truth will be known about CSU and they will have a difficult time getting positions filled once people know that they will step into a nightmare in accepting employment with this company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Shockingly poor management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Colorado Springs, CO
    Current Employee - Anonymous Employee in Colorado Springs, CO

    I have been working at Colorado Springs Utilities full-time (more than 5 years)

    Pros

    Fairly nice offices and the pay is decent for Colorado Springs.

    Cons

    Not a good place to work if you value ethics and believe that hard work and good decisions will lead to your advancement. There is no real oversight by City Council so there is no incentive to make good business decisions that are in the long-term best interests of customers. Millions in rate payer money has been wasted because of ill conceived project decisions. Leadership is lacking and top management are "yes men and women". Employee complaints are ignored and favoritism is the main criteria for advancement.

    Advice to ManagementAdvice

    Top management needs to be fired and replaced with intelligent, ethical, experienced managers who genuinely care about employees and customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Great place if you want to put time in...and are not career driven

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Colorado Springs Utilities

    Pros

    Colorado Springs Utilities has good people and okay benefits. There is a great job security at CSU and the people that work there understand that aspect. They have a good work/life balance since there is no high stress areas. You can work as much or as little (40 hours)...it is how much work you want to create for yourself.

    Cons

    At Colorado Springs Utilities, there is no accountability. You can screw up and it will be brushed under the rug. All decisions are based upon how it would be perceived if the local newspaper were to spin it. No business decisions, all political decisions. This is due to the city council running Utilities. If you are a driven individual and want to move up in the organization on business principals, not the company for you.

    Advice to ManagementAdvice

    Managers need to lead and have a common vision they are working towards. They need to communicate that vision to the workers so they understand how the decisions they make on a daily basis fit the vision. Management (it is not leadership at Colorado Springs) needs to ask the hard questions to there employees and not be in touch with there employees.

    Doesn't Recommend
    Disapproves of CEO
  7. 1 person found this helpful  

    Lacks Leadership and has Significant Ethics Issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Colorado Springs, CO
    Current Employee - Supervisor in Colorado Springs, CO

    I have been working at Colorado Springs Utilities full-time (more than 5 years)

    Pros

    Good people, community owned, lots of room for advancement due to high turnover - working here has become a revolving door. As reported by one officer, the conflict between the City Council and Mayor continue to work in our favor and leadership needs to continue to push and encourage that conflict.

    Cons

    The organization lacks complete ethics. Nearly every department is faced with leadership troubles. There are serious financial challenges that continue to be hidden from City Council. We tout a "culture of honor" yet we practice a culture of lies; our PR department is notorious for spinning everything, and there jobs duties consist of using various screen names to post positive comments on all blogs and articles associated with CSU.

    Advice to ManagementAdvice

    You have run our organization and the rate payers company in the ground. Move on....

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Customer Service Representative Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Colorado Springs Utilities full-time (more than 3 years)

    Pros

    Great Benes, it is solid employment, decent pay considering title, nice people to work with

    Cons

    You become a robot pretty quick, high turnover. Typical call center.

    Advice to ManagementAdvice

    Respect the little people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Long term employee who interacted with many people in multiple departments.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO

    I worked at Colorado Springs Utilities full-time (more than 10 years)

    Pros

    Excellent for long term employment and retirement opportunities.

    Cons

    Poor understanding of how to communicate well with employees. Ineffective at staying current in technology and implementing modern solutions in a timely manner.

    Advice to ManagementAdvice

    Management needs to spend a little time talking to the grass roots employees and understanding not only what the real issues are but how to effectively implement solutions.

    Recommends
    Disapproves of CEO
  10.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Colorado Springs Utilities

    Pros

    teleworker opportunity, previous supervisor really showed appreciation and helped with working with my disability

    Cons

    lack of support during medical condition

    Recommends
    Approves of CEO
  11. 1 person found this helpful  

    Red-tape and middle-managers jockeying for position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Colorado Springs, CO
    Current Employee - Anonymous Employee in Colorado Springs, CO

    I have been working at Colorado Springs Utilities

    Pros

    Pay and benefits are better than many employers and the employees are very involved in philanthropic activities and volunteering in the community.

    Cons

    Lack of skilled leaders and a sense of entitlement is abundant. Inefficient processes lead to a certain level of complacency and job dissatisfaction for high performers.

    Disapproves of CEO

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