Colorado Springs Utilities

  www.csu.org
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Colorado Springs Utilities Reviews

Updated July 28, 2014
Updated July 28, 2014
15 Reviews

2.9
15 Reviews
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Recommend to a friend
Approve of CEO
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Jerry Forte
13 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    The most unethical and corrupt company in Colorado Springs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Colorado Springs Utilities for more than 5 years

    Pros

    CSU used to be a good company. But then Jerry Forte became CEO and all of that changed. Don't believe the positive reviews on this site, I think they are bogus. However, the negative reviews are spot on. The only good thing at CSU is the health insurance and probably why people stay. Actually, it is the PERA trap. I would have to say that there are some nice people here, but an employer with almost 2000 people, you would expect it. But overall, most people operate in negativity.

    Cons

    Where does one begin? Everything that has been said about CSU from other commenters is true. And more. It is seriously an extremely unethical and corrupt company. I wish that I could give specfics, but it would reveal the area that people work in. Employees operate in fear of retaliation for standing for the truth. Management has created a hostile work environment with racism, discrimination and harrasment----very common place. If you value yourself, please don't work at CSU. Its a horrible place. There is no room for advancement at CSU. They post jobs internally, but they don't tell you that they already have someone in mind for the job. People are leaving the company in droves. In fact, they force everyone to participate in a class called culture of honor and respect because they are trying to stop the bleeding. However, nothing has changed and people still are trying to get out.

    Advice to ManagementAdvice

    Management is not interested in what others have to say. They live in a bubble and are completed disconnected from employees. One day, One day, the truth will be known about CSU and they will have a difficult time getting positions filled once people know that they will step into a nightmare in accepting employment with this company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Shockingly poor management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Colorado Springs, CO
    Current Employee - Anonymous Employee in Colorado Springs, CO

    I have been working at Colorado Springs Utilities full-time for more than 5 years

    Pros

    Fairly nice offices and the pay is decent for Colorado Springs.

    Cons

    Not a good place to work if you value ethics and believe that hard work and good decisions will lead to your advancement. There is no real oversight by City Council so there is no incentive to make good business decisions that are in the long-term best interests of customers. Millions in rate payer money has been wasted because of ill conceived project decisions. Leadership is lacking and top management are "yes men and women". Employee complaints are ignored and favoritism is the main criteria for advancement.

    Advice to ManagementAdvice

    Top management needs to be fired and replaced with intelligent, ethical, experienced managers who genuinely care about employees and customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Great place if you want to put time in...and are not career driven

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Colorado Springs Utilities

    Pros

    Colorado Springs Utilities has good people and okay benefits. There is a great job security at CSU and the people that work there understand that aspect. They have a good work/life balance since there is no high stress areas. You can work as much or as little (40 hours)...it is how much work you want to create for yourself.

    Cons

    At Colorado Springs Utilities, there is no accountability. You can screw up and it will be brushed under the rug. All decisions are based upon how it would be perceived if the local newspaper were to spin it. No business decisions, all political decisions. This is due to the city council running Utilities. If you are a driven individual and want to move up in the organization on business principals, not the company for you.

    Advice to ManagementAdvice

    Managers need to lead and have a common vision they are working towards. They need to communicate that vision to the workers so they understand how the decisions they make on a daily basis fit the vision. Management (it is not leadership at Colorado Springs) needs to ask the hard questions to there employees and not be in touch with there employees.

    Doesn't Recommend
    Disapproves of CEO
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  5. 1 person found this helpful  

    Lacks Leadership and has Significant Ethics Issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor  in  Colorado Springs, CO
    Current Employee - Supervisor in Colorado Springs, CO

    I have been working at Colorado Springs Utilities full-time for more than 5 years

    Pros

    Good people, community owned, lots of room for advancement due to high turnover - working here has become a revolving door. As reported by one officer, the conflict between the City Council and Mayor continue to work in our favor and leadership needs to continue to push and encourage that conflict.

    Cons

    The organization lacks complete ethics. Nearly every department is faced with leadership troubles. There are serious financial challenges that continue to be hidden from City Council. We tout a "culture of honor" yet we practice a culture of lies; our PR department is notorious for spinning everything, and there jobs duties consist of using various screen names to post positive comments on all blogs and articles associated with CSU.

    Advice to ManagementAdvice

    You have run our organization and the rate payers company in the ground. Move on....

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Customer Service Representative Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Colorado Springs Utilities full-time for more than 3 years

    Pros

    Great Benes, it is solid employment, decent pay considering title, nice people to work with

    Cons

    You become a robot pretty quick, high turnover. Typical call center.

    Advice to ManagementAdvice

    Respect the little people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Long term employee who interacted with many people in multiple departments.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO

    I worked at Colorado Springs Utilities full-time for more than 10 years

    Pros

    Excellent for long term employment and retirement opportunities.

    Cons

    Poor understanding of how to communicate well with employees. Ineffective at staying current in technology and implementing modern solutions in a timely manner.

    Advice to ManagementAdvice

    Management needs to spend a little time talking to the grass roots employees and understanding not only what the real issues are but how to effectively implement solutions.

    Recommends
    Disapproves of CEO
  8.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Colorado Springs Utilities

    Pros

    teleworker opportunity, previous supervisor really showed appreciation and helped with working with my disability

    Cons

    lack of support during medical condition

    Recommends
    Approves of CEO
  9.  

    It's Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Colorado Springs Utilities full-time for more than a year

    Pros

    Good job, decent coworkers, benefits are ok

    Cons

    Ok benefits, very little communication from the higher ups. PERA was not explained. Company has issues with getting its data straight, and results in inconsistencies.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Red-tape and middle-managers jockeying for position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Colorado Springs, CO
    Current Employee - Anonymous Employee in Colorado Springs, CO

    I have been working at Colorado Springs Utilities

    Pros

    Pay and benefits are better than many employers and the employees are very involved in philanthropic activities and volunteering in the community.

    Cons

    Lack of skilled leaders and a sense of entitlement is abundant. Inefficient processes lead to a certain level of complacency and job dissatisfaction for high performers.

    Disapproves of CEO
  11.  

    Slow and Steady says it all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Colorado Springs Utilities as an intern for more than 3 years

    Pros

    The employees are friendly, flexible, and professional. Some employees are very talented, some are essentially incompetent, most are somewhere in the middle. The pay is above what I would have expected pretty much company wide.

    Cons

    Everything happens very slowly. The atmosphere is mostly dull and boring. The average age of employees must be at least 45, there are many near retirement who obviously are just holding on for the retirement benefits. Overall it seems pretty typical of a government job - very little risks are taken, politics always rules, and there is no sense of urgency for taking new exciting opportunities.

    Advice to ManagementAdvice

    Hiring more young people would really give this company the boost it needs.

    Recommends
    Neutral Outlook
    Approves of CEO

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