Columbia Sussex Reviews

Updated April 21, 2015
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2.1
64 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Columbia Sussex President and CEO Bill Yung III
Bill Yung III
41 Ratings

Pros
  • A well understanding senior VP of F&B operations (in 3 reviews)

  • If you are a young person, it is a great way to get your foot in the door and get good experience (in 3 reviews)

Cons
  • Very low pay below industry avarage (in 5 reviews)

  • Upper management had no regard for its employees and treated them like dirt (in 5 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. assistant chief engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Chief Engineer in Melville, NY
    Current Employee - Assistant Chief Engineer in Melville, NY

    I have been working at Columbia Sussex full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Big corporation that owns many properties. Treats employee with much respect while traveling and working art different properties on task force. Doors of opportunity Rio advance in your career in many different job titles.

    Cons

    long hours and mandatory 55hr workweek for managers.

    Advice to Management

    Sometimes you have to man up and gently but effectively get your point across to higher up corporate management. They need to be reminded that they hired for a certain position due to experience and knowledge. I myself run the night engineering dept and see money wasted away on projects handed down to engineers. The housekeeping staff needs to not only focus on guest rooms, but also on the hotel common areas. Deep clean of rooms is a housekeepers commitment to cleanliness. Its not An engineers job to dismantle and clean behind furniture and cabinets. Most hotel engineering is dedicated to keep the mechanical and visual integrity of the property. When a system is failing and is recommended that it needs immediate attention or upgraded, listen to your engineers. When your tv system crashes everyday? Find another updated system that is not old school Windows 98 256mghz tv movie menu channel. 256Mghz is a dinosaur. Instead of replacing doors? Try hiring engineers skilled to repair and re stain wood doors and paint doors. If housekeeping had enough staffing to deep clean wallpaper and walks throughout the hotel, you wouldn't need to hire contractors to replace it. @ your service is the heart of guest satisfaction. Hire full time staff for all shifts instead of foreign exchange intern students. Very hard to work with. When their year is up? You have to retrain another. This is uneasy for an engineer trying to communicate repair work either completed or needed.

  2. Helpful (1)

    frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food and Beverage Manager
    Current Employee - Food and Beverage Manager

    I have been working at Columbia Sussex full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great place to move up and start your career. Good benefits. 10 free nights at other properties a year. Good co-workers.

    Cons

    Building falling down around you. Low pay for high expectations. No care for employee moral. Specs are not well thought out. No follow through with anything.

    Advice to Management

    Listen to your employees on all levels. Remember work life balance. Follow through on getting needed items and raises

  3. Helpful (1)

    Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at Columbia Sussex

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Wonderful co-workers
    Advancing rapidly
    Career Growth
    Travel
    Well known
    Benefits
    Owning different brands
    Ability to relocate easily
    Same focus at all locations
    Same reporting and goals at all Hotel/Resort locations

    Cons

    Communication between departments
    Inconsistent leadership
    High turnover for higher level leadership
    Inconsistent direction to sales teams
    Non-competitive pay
    Work load vs. pay imbalanced

    Advice to Management

    Know all of your high level employees

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. na

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Columbia Sussex

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    everything was good nice working conditions

    Cons

    non that i could think of except holidays

    Advice to Management

    keep up good work

  6. Hotel Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Front Office Manager in Savannah, GA
    Current Employee - Assistant Front Office Manager in Savannah, GA

    I have been working at Columbia Sussex full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Get to meet all kinds of people

    Cons

    Have to work the weekends and no set work schedule

    Advice to Management

    Make sure the people that work for you are happy

  7. Great Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Columbia Sussex

    Approves of CEO
    Approves of CEO

    Pros

    Love this company! Believes in growth within the company.

    Cons

    Pay could be a little better

  8. Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Columbia Sussex

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great opportunities for growth.
    Very hands on management culture. Even though it could be challenging time to time, you could learn a lot to improve yourself in a shorter period of time.

    Cons

    The pay scale could be little bit lower than the market, however with the opportunities arise you will get compensated accordingly by growing within the company.

  9. HORRIBLE COMPANY TO WORK FOR!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Columbia Sussex

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Working with guests and making an impact on their stay.

    Cons

    Treats employees like they don't matter, Does not offer competitive pay, Does not offer raises, no employee recognition for hard work. Does not allow on property managers to run hotel, including the GM. Offers no work/life balance and expects you to bend over backwards for their needs with no consideration of your own.

    Advice to Management

    Regional Managers should take an interest in who they have working for them when they visit properties. Acknowledge them with a simple hello would be a nice start but to not acknowledge the lower line level employees at all shows very much how well this company does not appreciate those working for them.

  10. Notice a trend in the reviews

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Anchorage, AK
    Current Employee - Assistant Manager in Anchorage, AK

    I have been working at Columbia Sussex full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Please be aware that some of the reviews below for this company are very obviously written by the VPs or loyal GMs. They are giving 5 star reviews so the company won't look quite as bad. But it definitely is not a good company so do not be fooled.
    To be fair; the company can be a good foot in the door/ opportunity to get work experience. If you work hard you will learn a lot. There is room for promotions too because of the rampant turnover. Also if you work in their larger hotels you can make some great professional contacts.

    Cons

    Bottom of the market wages/benefits. They understaff their properties so you will work at least 2x as hard. The home office is often very unhelpful and mean I've heard. Management will cut corners in all aspects of operations and then will throw their workers under the bus later. There is such rampant turnover that no one knows how to do their job. There is no training. I once heard a manager accurately describe the company as"evil". The company is generally unethical at best, maybe even illegal.

    Advice to Management

    The owner should get out of the business. He does not care about people/ hospitality at all.

  11. They do what they want with you if you're not open minded you will sucks it up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Culinary Trainee in Hilton Head Island, SC
    Former Employee - Culinary Trainee in Hilton Head Island, SC

    I worked at Columbia Sussex full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You get experience learn English meet people from other parts

    Cons

    Don't give you hours to work and managers are bad people

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