Columbia Sussex Reviews

Pros

Benefits are pretty good and reasonable

Cons

Pay is not very good

Advice to Senior Management

Pay your employees better and offer more benefits

Pros

Employee discounts on sleeping rooms.

Cons

The management at the corporate office believes that since they sign our paychecks it gives them the right to verbally abuse the staff, humiliate us infront of coworks and guests and treat us with total disrespect. After working for this company for many many years I have been abused and seen the abuse. They don't put any money into repairs and when the guest scores come in negative the staff is blamed. I regret giving so much of myself to such an unappreciative disgusting company.

Advice to Senior Management

Yes. Either fire all of your top management and start over or teach the management you have how to talk to their employees. Yelling, berading, embarrasing employees does not make us respect you, it makes us shut down and not want to perform. You are only hurting your own company. Wake up or you're going to have many lawsuits slapped on you.

Pros

Great Experience
Plenty of free rein to take control of situations and do what you would like to improve overall experience for the guests
Staff for this particular Property is great!

Cons

Pay-could not survive on own. Raises are almost improssible to get. Manager worked for Company for 5 years and was AMAZING but never got a raise.
No room for growth. Company does not always promote within.
High turnover at this property.

Pros

None, except discounts to other hotels, but even then you're giving more money to this greedy company.

Cons

upper management is a complete joke. no pay raises, no incentive, no promotions. corporate and the greedy VPs put no money into their buildings which is why they are falling apart. very cheap company who does not care about its employees. meals are disgusting, nobody can be trusted as they will stab you in the back in a millisecond, and people will make fun of you behind your back and management doesnt care. Ridiculous company to work for; has zero appreciation or respect for anyone except themselves and their boats and cars. Maybe you should hire a competent GM.

Pros

Wages, schedule flexibility, ability to transfer to another resort if you need to move

Cons

Management, negative treatment of employees, inability to move up unless you have more than professional relationships with managers, they don't value your education or knowledge

Advice to Senior Management

Start appreciates your employees; find qualified and professional managers who won't be cursing their employees anywhere and anytime they fill like!

Pros

A family atmosphere, because we all had to stick together. That was great. Free rooms after one year of employment. Discounted hotel rates.

Cons

In my experiences with the company, the GM and some of the managers were terrible. No feedback, no appreciation for a job well done, no communication. My boss, the Executive Chef was someone who worked alongside everyone, from sous to dishwasher. Because he was not appreciated, not given the staff or the funding he needed to implement necessary change he is leaving the company to somewhere he is appreciated. Without him it will not be a good place to work, because nobody else gives a crap.

Also, the company gives absolutely no raises. They do not train and move on or up, they leave you in the same position forever, and treat you as a cog in a machine, not a human. Don't work here if you can find anything else!!

Advice to Senior Management

Treat the people you have had in the workplace for extended periods of time with respect. Offer advancement opportunities. Don't leave GM's in place for so long, mix it up.

Pros

Interesting People and guests that stay there. Easy when slow. Good experience for college students. Little Management that is around.

Cons

Low Pay for the amount of work and compared to other places. Even with a full staff it seems understaffed. No raises. Very cheap company.

Pros

Because it is a hospitality company, there are benefits that you wouldn't receive in other industries, such as free meals and discounted hotel stays.

Cons

Upper management had no regard for its employees and treated them like dirt. Yelled and cursed at all levels of company - demeaning. Iron fist management - VPs were feared rather than respected. Too much focus put on numbers rather than overall success.

Advice to Senior Management

A slight increase in salaries would go a long way. Employees are people, not just cogs in a machine.

Pros

There is a big turnover for management. Therefore there are always opportunities for promotion within this company.

Cons

Once you land the promotion, there is no trainning in place. Therefore you learn as you go , & the pay is low in comparison to other companies.

Advice to Senior Management

A promotion should be followed by at least some basic trainning if good results are expected.

Pros

Great hotel brands, largest private hotel owner / operator, great F&B director, hotels in great cities and resort areas, potential job advancement within company

Cons

6 days work weeks are required, unrealistic goals on under preforming properties, terrible feedback on job performance, shoddy renovation on dog preforming hotels

Advice to Senior Management

Provide more feedback to your employees. Stay Clayton needs to retire if he hasn't yet, he is a coward who thinks his old school lead by fear management style motives people...it isn't. I guarantee you have lost good employees because of SC and he questionable tactics.