Comcast Reviews

Updated June 28, 2015
16 reviews filtered by
  • Centennial, CO
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3.5
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Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
8 Ratings

Pros
  • you get free cable and internet (in 172 reviews)

  • Other than free cable that goes out constantly nothing else really appeals to me (in 356 reviews)

Cons
  • It's as if the only idea they could think of was to hire retail managers with experience in customer service (in 153 reviews)

  • Work life balance is not important (in 46 reviews)

More Pros and Cons

16 Employee Reviews

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  1. Helpful (1)

    Customer Service Technical Support Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Technical Support Representative in Centennial, CO
    Current Employee - Customer Service Technical Support Representative in Centennial, CO
    Recommends
    Positive Outlook

    I have been working at Comcast full-time (Less than a year)

    Pros

    Friendly people, great perks, bonus structure, Competitive wages + commission and a bonus structure, Paid time off,

    Cons

    Training is long and a little tedious.


  2. Average place to do contract work

    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Centennial, CO
    Former Employee - Anonymous Employee in Centennial, CO

    Pros

    Good opportunity to work with advanced technology and intelligent people.

    Cons

    Poor working environment and management seems disconnected from attracting / retaining highly skilled contractors.

    Advice to Management

    Consider more options in attracting and retain quality talent (offer contract to hire options).


  3. Helpful (1)

    fair

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Centennial, CO
    Current Employee - Customer Service Representative in Centennial, CO
    Recommends
    Positive Outlook

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Benefits and strategic planning is excellent!

    Cons

    Repetitive, Long hours and far from my home,

    Advice to Management

    Ok


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  5. Typical Corporate Business

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Business Technical Support in Centennial, CO
    Former Employee - Small Business Technical Support in Centennial, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Comcast full-time (Less than a year)

    Pros

    - Great pay! $17/hr entry level pay - Great Benefits; all major holidays off, dental/health, MAJOR service discounts, 2 week paid vacation after 90 days - Superb paid training (3 month total)

    Cons

    - Did not seem to put customer first (guilty until proven innocent)


  6. Helpful (4)

    Comcast Business Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Account Executive in Centennial, CO
    Current Employee - Business Account Executive in Centennial, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than 5 years)

    Pros

    Clean work environment. Benefits. Free coffee :)

    Cons

    Terrible management team. Incredibly hard to schedule vacation time. Commission takes a huge hit for taking time off. Constantly changing commission to benefit company by lowering commissions. Turn over in amazingly high. No consistency in the direction of the department. Day to day changes that only muddy the waters not improve them. 4 new directors of the department in 4 yrs doesn't help with any stability.

    Advice to Management

    Learn to manage by leading not pushing.


  7. Helpful (1)

    Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CAE - IP Support Specialist in Centennial, CO
    Former Employee - CAE - IP Support Specialist in Centennial, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    Great benefits, decent pay, great working environment

    Cons

    Shifts are horrible at first. FMLA/Short Term Leave insurance company isn't very good

    Advice to Management

    Better advancement opportunities


  8. Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CAE III, Commercial Customer Service (Tech Support T1) in Centennial, CO
    Current Employee - CAE III, Commercial Customer Service (Tech Support T1) in Centennial, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Comcast full-time (Less than a year)

    Pros

    Good pay, benefits, discounted cable and quarterly bonuses. From what I was told this was a very good call center to work in.

    Cons

    If you don't like call centers don't apply. This was my first call center and I hated it. Took the job for the money but left because it was making my life miserable.

    Advice to Management

    Stop sending out reports about every single stat


  9. Data Center Engineer position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Center Engineer in Centennial, CO
    Former Employee - Data Center Engineer in Centennial, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Comcast full-time (More than 3 years)

    Pros

    Great coworkers. Great values. Successful growing business.

    Cons

    They tend to treat people poorly. Terrible schedule for night shift workers. No flexibility even when new schedule is proposed.

    Advice to Management

    Don't hold double standards. Lead by example by being at work instead of out golfing. Show up to your 1 on 1s with your employees with a pen and paper ready to take notes and listen.


  10. Quickly Expanding

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Sales and Retention Representative in Centennial, CO
    Former Employee - Business Sales and Retention Representative in Centennial, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (More than 3 years)

    Pros

    Great work environment. Plenty of support

    Cons

    Because it is expanding so quickly, it may be difficult to adapt to the always changing procedures.

    Advice to Management

    Keep up the good work


  11. Helpful (2)

    Cheap Greedy company that puts profits above all else .. Don't wast your time!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Technician in Centennial, CO
    Current Employee - Enterprise Technician in Centennial, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Comcast full-time (More than 5 years)

    Pros

    Benefits are good but not enough to overlook the Con's

    Cons

    Company only cares about the "Optics" That is how it looks on paper and not weather it is good for the company or customers. There is an ever growing emphasis on numbers and metrics which have no real bearing on how the company is truly doing and are only designed to drive productivity at the cost of customer/ employee satisfaction. There is an utter lack of any type of legitimate effort to improve customer service and the same bad practices that have given Comcast their reputation has is now spreading thoroughly into the Business/Enterprise side of the house. Apathy should be the Comcast motto as it spreads from the top down with the absolute lack of caring from senior executives. Comcast puts profits above all else and continue to get worse year after year especially since the NBC Universal acquisition. If your considering employment with Comcast do yourself a favor and look elsewhere and save yourself a whole lot of stress and disappointment unless you like working for a company that discourages critical thinking, creativity , doing what is right for the customer etc... Comcast continues to get worse every year and I cant wait to get out. My only regret is that I have been dumb enough to stick around as long as I have... Avoid my mistake and don't even waste your time in the first place.

    Advice to Management

    Get a Clue! Comcast ranks in the top 5 works customer service company's year after year and are quickly developing the same poor reputation in the business /enterprise markets which are the only growth left in the business. Make an effort to make your employees and customers happy.



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