Comcast

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Comcast Reviews in Chelmsford, MA

Updated December 19, 2014
Updated December 19, 2014
2,427 Reviews
3.1
2,427 Reviews
Rating Trends

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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,238 Ratings

Review Highlights

Pros
  • The ONLY pro to working at Comcast is the super cheap cable and Internet (in 172 reviews)

  • You get free cable service and free internet service with reduced rates on equipment (in 356 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 153 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 46 reviews)

More Highlights

12 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chelmsford, MA
    Former Employee - Customer Service Representative in Chelmsford, MA

    I worked at Comcast full-time (more than 10 years)

    Pros

    nice people to work with, often have free snacks -- good pay for customer service work; If do your job will be OK

    Cons

    Customer service work (answering phones) not a desirable lifetime career in any company; Unable to get a different job or advance if older person (at Comcast) ; Coaching sessions with mgmt on calls of dubious value --In 10 years never could get good handle time in acceptable range.

    Recommends
    Positive Outlook
  2.  

    Great company, great money, loved working there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources in Chelmsford, MA
    Former Employee - Human Resources in Chelmsford, MA

    I worked at Comcast full-time (more than an year)

    Pros

    Good company benefits they really care about their employees. They are fair always give you room to grow in the company. Flex time is the best.

    Cons

    You have to be ready to work no fooling around. They will not tolerate that kind of behavior. Not too bad of a con. A lot of sales in almost all positions.

    Advice to ManagementAdvice

    Do not micromanage.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    excellent place to work work at this place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Financial Analyst in Chelmsford, MA
    Current Employee - Senior Financial Analyst in Chelmsford, MA

    I have been working at Comcast full-time (more than 8 years)

    Pros

    more money would be better than what i get

    Cons

    need path for leadership development word

    Advice to ManagementAdvice

    work hard

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst in Chelmsford, MA
    Current Employee - Systems Analyst in Chelmsford, MA

    I have been working at Comcast full-time (more than 5 years)

    Pros

    Good benefits, great team environment.

    Cons

    Poor working environment, desks, lighting overall environment. Not designed properly for what it is being used for. Things move at a snails pace no matter what it is.

    Advice to ManagementAdvice

    Better direction needed from all levels.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Finance Manager, Cable Division

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Manager in Chelmsford, MA
    Former Employee - Finance Manager in Chelmsford, MA

    I worked at Comcast full-time (more than 8 years)

    Pros

    Lots of good people, excellent benefits, growing company, cutting edge technology

    Cons

    Very bottom line oriented. They are not happy with earning 50% margins, which other companies would kill for. If you are in what is considered "administration" i.e. finance, accounting, HR, Gov't relations, etc, your job can be eliminated at a moments notice. Once you leave the company, it's virtually impossible to get back in. Older workers looking for mid level managerial positions are not in demand.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Network Admin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer in Chelmsford, MA
    Current Employee - Network Engineer in Chelmsford, MA

    I have been working at Comcast full-time (less than an year)

    Pros

    Great company, nice people, challenging and exciting work

    Cons

    There are a lot of groups. So you need to deal with all the groups at the same time.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Worst Company I Have Ever Worked For.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Customer Account Executive in Chelmsford, MA
    Former Employee - Customer Account Executive in Chelmsford, MA

    I worked at Comcast full-time (less than an year)

    Pros

    Decent benefits and pay plus free cable and internet.

    Cons

    Thankfully this was a position I took while in between jobs while I was completing my Masters degree. I was told I go to the bathroom too much and was put on notice because of it. Even though I have a medical issue that causes this, they did not care. I was yelled at for being literally 2 minute late. You get yelled at by customers constantly. Even if what they are saying is offensive you still have to stay on the phone. Management only cares about numbers and are more concerned about keeping their jobs than helping their employees. Thankfully I found a position in my field and left 6 months later. If you care about your sanity don't take a job at Comcast!

    Advice to ManagementAdvice

    Their are so many things you have to worry about as far as numbers are concerned and then you have to worry about following a script.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Do your career a favor....stay out of the XOC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - HFC Analyst in Chelmsford, MA
    Former Employee - HFC Analyst in Chelmsford, MA

    I worked at Comcast full-time (more than 5 years)

    Pros

    There is the free internet, phone and cable television. If you are inexperienced or a tech refugee, this is an adequate place to park.

    Cons

    The culture of the Network Operations Team (XOC) is toxic. Management fosters an environment that rewards those who inform on fellow employees and ostracizes those who are not a social fit. Often, employees have described the feeling of having the proverbial "target painted on your back". Comcast does not have a good reputation among other employers. In a nutshell, interviewing managers from other prospective companies have expressed their displeasure with the company. Morale was initially improved when they had reorganized management, but it settled back into a state which resembles a ship whose crew is ready to mutiny.

    Advice to ManagementAdvice

    Dispense with the Type 4 management technique: Kiss up and kick down.

    Doesn't Recommend
    Disapproves of CEO
  10. 1 person found this helpful  

    I enjoy my job and the people I work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Custoemr Care Exdecutive in Chelmsford, MA
    Current Employee - Custoemr Care Exdecutive in Chelmsford, MA

    I have been working at Comcast full-time (more than 3 years)

    Pros

    The compay does care about it's empoloyees.

    Cons

    Lots of pressure to get better.

    Advice to ManagementAdvice

    Understand the stress level.

    Recommends
    Approves of CEO
  11.  

    Good until the last 2 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - IT Analyst in Chelmsford, MA
    Former Employee - IT Analyst in Chelmsford, MA

    I worked at Comcast

    Pros

    People most of them are great

    Cons

    Management put people in charge of others that don't have a clue on how to treat people.

    Advice to ManagementAdvice

    Getting the right person for the job and stop favoritism

    Approves of CEO

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