Comcast

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Comcast Reviews in Chicago, IL

Updated February 25, 2015
Updated February 25, 2015
52 Reviews
3.2
52 Reviews
Rating Trends

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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
52 Ratings

Review Highlights

Pros
  • The ONLY pro to working at Comcast is the super cheap cable and Internet (in 172 reviews)

  • You get free cable service and free internet service with reduced rates on equipment (in 356 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 153 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 46 reviews)

More Highlights

52 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Was a great job. Large company and lots of areas to explore.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Tech in Chicago, IL
    Current Employee - Lead Tech in Chicago, IL

    I have been working at Comcast

    Pros

    Great benefits package. Employees are happy to work there.

    Cons

    Lack of provisioning proper tools and knowledge to customer service reps and newbie installers.

    Advice to ManagementAdvice

    Need to focus more on customer-facing employee training.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great technology, but something is lost in the translation to the customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Line Employee in Chicago, IL
    Current Employee - Front Line Employee in Chicago, IL

    I have been working at Comcast full-time (more than 5 years)

    Pros

    Great benefits, free cable and internet, and diverse company

    Cons

    Atrocious attrition rate, disconnected leadership, and difficult to transition into different divisions like NBC/Universal

    Advice to ManagementAdvice

    Have stricter hiring criteria and make interview feedback compulsory

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Bad onbroading experince mixed with no connection with department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Account Executive in Chicago, IL
    Current Employee - Business Account Executive in Chicago, IL

    I have been working at Comcast full-time (less than a year)

    Pros

    Good opportunity to make money.

    Cons

    Very throw you to the wolves mentality with little development for reps

    Doesn't Recommend
    Neutral Outlook
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  5. 1 person found this helpful  

    Mixed Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer in Chicago, IL
    Former Employee - Network Engineer in Chicago, IL

    I worked at Comcast full-time (more than 10 years)

    Pros

    You’re fate is at the mercy of your manager. If you have a good leadership team you’ll go far and be supported. If you don’t, start looking. The cable service is part of your compensation package – it’s not free, you work day and night for it.

    Cons

    Listless, company is short sighted (focused on the next quarter’s results). Finance runs the company, so opportunities abound but pay doesn't. It’s easy to shine as there are lots of lifers there who do the bare minimum.

    Advice to ManagementAdvice

    It’s hard to take pride in your employer when it has such a poor reputation.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Great job, promising career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Comm Tech I in Chicago, IL
    Current Employee - Comm Tech I in Chicago, IL

    I have been working at Comcast full-time (less than a year)

    Pros

    4 days out in the week, time off policies is fair,safest environment, healthy habits

    Cons

    weather issues, and 10 hours /day, and if you afraid of heights , reconsider.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 12 people found this helpful  

    You get out what you put in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Representative in Chicago, IL
    Former Employee - Direct Sales Representative in Chicago, IL

    I worked at Comcast full-time (more than a year)

    Pros

    Pay is fantastic in training, you receive $3k gross your first 3 paychecks. IF you hit your quota in sales you will continue to make great money. Big IF. Generous paid time off policy and not a bad atmosphere to work in. Generous benefits and perks, you get 22% off of your verizon bill and free premium cable and internet.

    Cons

    The problem I had, was that to be a top producer you have to do all of the things they tell you not to do. Everybody who continually has high sales does the things you are supposed to be fired for, they just don't get caught. Not only do they do it, management knows they are doing it!!! Unless it comes down from up top, middle management doesn't care because they get paid more for the production of their team. And then you stand up every Tuesday and applaud the people who are breaking all the rules. The hours suck, Tue-Sat 11-8. O yea, and if a customer cancels within 90 days, you get to pay comcast back every dime they paid you for a sale.

    Advice to ManagementAdvice

    If you want the employees to follow the rules, start holding supervisors and management somewhat accountable for the actions of their respective teams. Make the sales quota realistic and you might avoid the revolving door that is the 'highest paid channel' at Comcast.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Managers are afraid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Account Executive in Chicago, IL
    Former Employee - Senior Business Account Executive in Chicago, IL

    I worked at Comcast

    Pros

    commissions can be amazing but you need to get your orders installed or else you end up getting dinged.

    Cons

    Managers are brutal. No spines. They cave to directors. You don't have an option other than to forecast what your quota is. Nothing more nothing less. Chicago market is a mess.

    Advice to ManagementAdvice

    Fire yourself.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Stressful to Terrifying!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Specialist-Direct Sales in Chicago, IL
    Former Employee - Field Specialist-Direct Sales in Chicago, IL

    I worked at Comcast full-time (more than 3 years)

    Pros

    Fantastic benefits, IF you can find time to learn about them AND actually use them!

    Cons

    It is constant negative incentives which you find out about when they hit you like a freight train! The company is a huge "mom-pop" shop. Few actually know their jobs and if you attempt to genuinely help a customer, you have to spend hours, if not days getting a resolution while enduring an uphill struggle with management. They constantly figure out how NOT to pay you and if you do earn a bonus, it's up to you to track it or you won't get it! The hours for Direct Sales are unrealistic with majority of your customers home 4-9 PM while the company wants you out at 11am when no one but unemployed folks or very elderly are home.

    Advice to ManagementAdvice

    Figure out that people want to be treated like you value them as human beings and assets to your company! Stop treating everyone like they are a suspect and come up with positive incentives. Also, utilize more webinars and conference calls vs in person meetings to maximize resources. Stop threatening people's jobs on a daily basis. Lastly, find away to make 2-3 day installs from time order is placed a daily reality and not just to meet quota at end of the month so pay checks can be more consistent. Stop holding people hostage in a given dept and allow people to move after 6 months into a new position. Most of all stop making customers beg for the very promises on your website when things go wrong and just do them!

    Doesn't Recommend
    No opinion of CEO
  10. 2 people found this helpful  

    A lot of potential...but very poor training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Account Executive in Chicago, IL
    Current Employee - Business Account Executive in Chicago, IL

    I have been working at Comcast full-time

    Pros

    The possibility to make money is definitely there. Great benefits and you pretty much make your own schedule as you are out with clients all day.

    Cons

    There is absolutely no training on what your day to day processes should be. There is no training on the system and programs that you must use on a daily basis. There is absolutely no structure of because of this it is very easy to fall behind.

    Advice to ManagementAdvice

    Train your reps for success!

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Good benefits but in the end poor work/life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Chicago, IL
    Former Employee - Senior Software Engineer in Chicago, IL

    I worked at Comcast full-time (more than 3 years)

    Pros

    Good people and good benefits.

    Cons

    Unrealistic and immovable deadlines. A lot of after-hours work.

    Advice to ManagementAdvice

    Appreciate work/life balance.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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