Comcast Reviews

Pros

Employee benefits are excelllent. Free extended cable channels were offered free of charge to employees and the video on demand feature offers many movies a month for free. Office space was roomy, clean and well-organized.

Cons

No many chances to advance in a career at the non-management level. Who you knew mattered for advancement. Customers are very dissatisfied and unhappy, therefore they go to dish satellite services. Upper management is more concerned about maintaining or increasing the profit margin, instead of providing customers with quality service.

Advice to Senior Management

You need to refocus on the customers. Invest on truly completely repairing all the bad wiring in southeast Florida. It has only got worse through the years. Stop patch repairing and redo the whole thing where needed. It will cost a lot of money, but your customers will finally receive the reliable service which they expect when they pay for your services. It is sad to say, but nowadays, a dish service is more reliable and cheaper than Comcast service anytime.

Pros

Benefits, free cable, security, job placement

Cons

Not wanting to allow employees to take up for themselves when abused on the phone.

Advice to Senior Management

Make sure you put the employees first

Pros

Free Cable and internet services

Cons

Not enough employees for volume of calls ,

Advice to Senior Management

Hire some more people

Pros

As an Intern, you can be treated as a full time employee with your own cubicle which helps you feel that you are capable of contributing just as much.

Cons

Unfortunately, it can be hard to stay busy most of the time.

Advice to Senior Management

Pay more attention to culture and be more approachable.

Pros

Has a great benefits package ,the products that they have are some of the best in the industry when they actually work

Cons

Mid to upper management where clueless ,very untruthful with to what they say and then what they do

Advice to Senior Management

Listen more to your employees more ,as well as being more truthful to your customers and the general public

Pros

Competitive pay and great benefits! Company provided vehicle and greatly reduced rates on cable packages. Co-workers in general are decent folks! I LOVED this job.

Cons

Very stressful working environment. Expect to be micro-managed. Days can be long depending on the situation and customer. Expendable, much more so than a direct field position.

Advice to Senior Management

Weekly meetings to discuss previous week's completed work are too unrealistic. Too much can happen week to week and the expectation of fewer and fewer repeats in such a short period of time is just unrealistic.

Pros

fast paced ,professional. great opportunity, great benefits

Cons

Mundane,too corporate, strict,austere, low pay

Advice to Senior Management

make work more pleasant for employees. The austerity in the offices makes for a unpleasant work enviroment

Pros

Free Cable,decent benefits that are immediate,looks great on the resume. Everyone has heard of Comcast and think you are set.

Cons

Management doesn't back you up in the mist of a customer concern but nearly EVERY call is consisting of a customer who will spend 8 minutes complaining, while it only takes 2 minutes to express their technical issue. Calls come in back to back ALL DAY. This is a micro-manged nightmare

Advice to Senior Management

Less micro-managing and more understanding of your reps. Back to back calls in this environment is ridiculous!

Pros

Good Pay, Great benefits, giveaway contests, Fun place to work at times , especially around the holidays, cool co workers , free internet and cable also is always a good thing.

Cons

Sometimes you could get tired of speaking to complaining customers, and doing the same old script day in and day out. And sometimes management would introduce a new product without giving us the proper training.And sometimes moral would be low.

Advice to Senior Management

When a new product is introduced make sure that the proper training is given, so that it can be sold properly.

Pros

Its an amazing place to work if you want to start out and grow. Plenty of opportunities within the company. When working your heart out people do tend to notice.

Cons

At times there is a status quo mentality within Comcast. Other times people don't want to take ownership of issues. There is a change going on within the company and I am starting to see that change but it takes a while for a big ship to change direction.