Comcast Reviews

Pros

free cable, lots of incentives, great benefits

Cons

every company has room to improve. more compensation is always great though ;)

Advice to Senior Management

cultivate thoroughly train. build the people and you will build the company.

Pros

Stable company with a consistent ability to make money

Cons

Poor leadership, back stabbing peers, unfair promotion of talentless lumps

Advice to Senior Management

Get out of your ivory tower and talk to the real movers and shakers!

Pros

Free cable. Everyone has an opinion on the company where you work. Good mix of hard-driving culture and "it's just a job" culture.

Cons

Free cable. Everyone has an opinion on the company where you work. Too corporate. Senior leaders want results and unfortunately also want a skilled office politics game-player.

Advice to Senior Management

Work harder to reward results and ignore flattery and fake competencies. Invest more in the consumer and their satisfaction. If you're going to use office politics as a reason to promote people, at least train us on it!

Pros

good benefits, health and service wise. i am luky enough to work with great people.

Cons

typical customer service job so daily you deal with upset people. at times they get very rude. when you bring up nw ideas, they will be heard, but i hardly see any implementing

Pros

Benfits are good but pay raises typical 3% budgeted amounts regardless of performance. Constant changes in direction grinds on moral.

Cons

Constant change in leadership leading to poor communication

Advice to Senior Management

Know who your good employees are at the local levels

Pros

There was a lot of flexibility in choosing a schedule and pretty good opportunity to learn new skills. The services were given to employees for almost free (cable free, minimal charge for phone and internet).

Cons

There was a lot of throwing new stuff at the workers instead of offering real training, and then expecting full ability to support it without the training.

Advice to Senior Management

Don't throw new products to support without training them first. Be liberal in praise, not just criticism when things aren't handled right.

Pros

Good start pay
Decent paid on the job training
Flexible shifts as long as your numbers are good for the shift bid
Great benefits

Cons

Depressing job.. most phone calls are negative and can get under your skin. As with most corporate jobs... you are a number, not a person.

Advice to Senior Management

Take time out of micromanaging and put time into your employees. I would recommend onsite therapist for everyone to have the ability to talk to regarding the negative feedback they deal with all day, every day.

Pros

Good Benefits with a lot of perks.

Cons

Horrible customer service, you want to ruin your reputation, do sales for Comcast.

Advice to Senior Management

Competition is good. They need to get rid of outside independent installers.

Pros

Great benefits
Relaxed dress code
Great supportive co-workers

Cons

Not enough communication when there are changes
Comcast hires all the time and spends allot of money on training...then if you don't have good STATS you are let go ...I do believe that Comast receives Tax credits from the IRS for hiring personal. That's why they are always hiring new employees. You CANNOT take a sick day even with a doctor's excuse without getting written up after a few unscheduled sick days. Not enough breaks its very hard to be on the phone for 8 hours listening to the crap from customers and the trying to help some people reboot their cable box who don't have a clue about what you are trying to tell them to do, especially senior people...I'm in my 60's and I make sure I understand all the equipment in my home. Then if you spend too much time with a customer it goes against your numbers. You are monitored on everything you do and written up even if you give the best customer service.

Advice to Senior Management

Care more about your employees with the long frustrating calls...give more breaks. Some times in life people do have illnesses and sick days should be aloud ...based on each employees personal issue

Pros

Comcast has great medical, dental, and retirement benefits

Cons

Good luck getting promoted if you work in the residental call center in Denver. The director has a philosophy of keeping the technical agents in the same position. She doesn't know how to manage a call center and is so worried about coverage she will not allow you to advance.

Advice to Senior Management

Take a few calls from the customers and see how long you want to be in that position.