Comcast Reviews

Pros

Comcast has great medical, dental, and retirement benefits

Cons

Good luck getting promoted if you work in the residental call center in Denver. The director has a philosophy of keeping the technical agents in the same position. She doesn't know how to manage a call center and is so worried about coverage she will not allow you to advance.

Advice to Senior Management

Take a few calls from the customers and see how long you want to be in that position.

Pros

The company had a great benefits

Cons

The was in order all around.

Advice to Senior Management

The company could really be a better company if all sides were on the same page.

Pros

Free cable. Everyone has an opinion on the company where you work. Good mix of hard-driving culture and "it's just a job" culture.

Cons

Free cable. Everyone has an opinion on the company where you work. Too corporate. Senior leaders want results and unfortunately also want a skilled office politics game-player.

Advice to Senior Management

Work harder to reward results and ignore flattery and fake competencies. Invest more in the consumer and their satisfaction. If you're going to use office politics as a reason to promote people, at least train us on it!

Pros

Good benefits, great pay and free cable
Great work environment
great incentives and commision opportunities
plenty of positions to move to

Cons

Promotions are not based on skill but who you know
Quality requirements need improving
needs more community service participation
need more team meetings

Advice to Senior Management

I feel Comcast needs to have more team building, a standardized way to get a promotion and work on what the customer wants and not worrying about quality so much. The customer does not care if I say their name three times in the call, they just want their service fixed.

Pros

love the work and am able to do my own thing without supervisor breathing down my neck decent pay as well

Cons

management can change things often and seems frustrating at times because of the management changes. local management needs to give information about things ina more timely manner

Pros

Nice benefits
Lots of career opportunities
If you're good, you will really stand out
Financially stable
Good people at the top (Roberts, Burke, Smith, etc)

Cons

Merit increases are not that great.
Some of the metrics (FCR) are simply not achievable based on the quality of the local cable network
Pay is behind industry average in some cases.
Internal hires will usually be given low-ball offers when offered a promotion.

Advice to Senior Management

Make the salaries a little more aggressive; you've got a darn good company, but superior talent will shy away if the money's not there.

Pros

Good pay, good benefits, ecouraged to work from home.

Cons

Peoiu with thier Comcast stories. Most arent very good either.

Advice to Senior Management

These guys seem to know what they are doing. I like the product they sell.

Pros

Great Work Environment in the herndon office

Cons

Lack of females in the office workplace

Pros

Only if you can not get any other job due to bad economy. Trainers spend too much time talking about their personal lives so you learn nothing in training. Prepare to do lots of off the clock work without pay to keep up with the knowledge you must have to do your job.

Cons

If you think it's bad being a comcrap customer it's way worse being an employee. In the Lynnwood, WA call center a fat sup named Kim Edwards sent email telling us to work off the clock without pay. CAE were fired , but not her, when Kim reported to HR.

Advice to Senior Management

Morale is in toilet due to bean counter mentality management. Comcast making big profits but you take more salary, 401k and benefits away from CAE while management makes bonuses for saving company money by treating CAE badly.

Pros

excellent benefits, team effort, marketing

Cons

unrealistic expectations, top down approach to management that is not per demographic situation

Advice to Senior Management

listen to employee feedback