Comcast Reviews in Detroit, MI Area

Pros

Employee discounts, free cable/Internet/phone service, nice amount of paid time off that you're actually encouraged to take

Cons

Amazing that the company has survived for so long. Senior leadership is all over the place, especially at higher levels. There is very little cohesion from corporate to division to regions. The company recognizes its internal challenges but is either uninterested and/or doesn't know how to fix them. Much of the company still operates as though it still has a monopoly in the market (i.e. pre-FiOS and U-verse)

Advice to Senior Management

Figured out what makes sense from a org structure and operational standpoint and make it happen.

Pros

Great benefits...free cable internet and phone package...

Cons

The money has been a let down. TO MANY SALES ARE REQUIRED TO MEET YOUR PERSONAL SALARY DEMANDS

Advice to Senior Management

Change the point system

Pros

The money was good I made 11.00/hr plus commission. I ended up with close to 1000 every two weeks if I pushed hard.

Cons

This job was horrible knocking door to door trying to sell upgrades in the summer was not cool. I'm happy this was only an internship because if it was a full time I could'nt do it. You definitely have to motivate yourself.

Advice to Senior Management

none

Pros

very good cable TV Discounts. corporate name which can be a negative as well.

Cons

Human Resources and upper Corporate management have no idea what they are doing. over the last 2 years drastically increasing quotas increasing turnover rates so high very little expertise for there business cable and telecom reps. They are a cable company trying to do business telecom and don't have the experience and techncal no how to do it.

Advice to Senior Management

Try to keep good people that know what they are doing. Look at the whole picture of employees contribution and work history instead of making rash decisions that hurts the company in the long run

Pros

People,Benefits, Flexable time off for any reason.

Cons

Kissing Mngmt. butt was not my thing, Therefore the treated as a # comment. Promotions were already decided prior to interview process, more often to family or butt lickers.

Advice to Senior Management

Understand front line Employees have valuable input

Pros

Comcast is a National company that offers many job opportunities especially if you're willing to relocate. Good pay, discounted Comcast services for all employees and decent medical benefits.

Cons

Communication could be a bit better as far as job procedures are concerned. Job processes change constantly. Management should take more of a team role in day to day activities.

Advice to Senior Management

Get more feedback from employees on processes that work and don't work. Work more directly with employees to understand the ins and outs of their jobs.

Pros

Benifits are good but are slowly getting worse.
Pay good but changing
Free cable and HSD
Discount on phone & VOD

Cons

Medical went up 30% 401-K match went down 50%
No raises this year for hourly
We have way more management/project managers than workers
Work hours

Advice to Senior Management

Quit using email forwarding to do your jobs. Read the email before you send it.
Have staff meetings with all employees in depatment regularly. Not just management

Pros

I been with this company for 3 years and I have to say that this is the next best thing to a union job at the big three. Like I stated in the headline excellent benefits for little to no effort in the amount of work that you do and its almost impossible to get fired. The lack of oversight and accountability from management could make anyone complacent and most are. However, those who put in an honest effort can easily be noticed and become promoted as long as you play the office politics.

Cons

Its not a glamorous job because you go into neighborhoods and knock on peoples doors and bother them. Many people frown upon what you do as a door-to-door salesmen and friends and family will feel bad for you and constantly offer you jobs that they think are more "glamorous". They think your crazy for rejecting their offers but little do they know that you can pay all your bills with half of your bi- weekly paycheck and that it costs you only a song to go to the dentist, optometrist, physician or pharmacist!

Advice to Senior Management

I hope no one finds out who I am off of this site and fires me! Because I basically say what I mentioned above to other sales representatives at meetings. Ralph and Brian Roberts provide more for their workers than Henry and Edsel Ford ever did for their workers. No wonder Comcast unlike Ford remains union free.

Pros

Incredible benefits package and free internet and cable.

Cons

Some customers you encounter are very disgruntled when digital phone is out of service for weeks at a time and the repair men fail to come out when customer schedules.

Advice to Senior Management

Stop hiring subcontractors that due shotty workmenship!

Pros

comcast offers a fair chance to advance and become more a leader in his or her current role. comcast allows its technician to work independently in the field with a baby sitting supervisor over there shoulder. comcast offers some of the most flexible benefits packages and a courtesy account for all the employees to become familiar with the products and better serve the customer.

Cons

most of the time the weather has a heavy effect on a radio frequency system. this in return causes technician to spend a lot of time in reaction from nature. the customer in some areas or some situations are not the most polite to deal with because bottom line is some people cant be satisfied.

Advice to Senior Management

i believe senior management should open its lines of communication between its departments more or create a more systematic way of communication so the tech or rep doesnt mislead the customer in the long run.