Comcast

  www.comcast.com
  www.comcast.com

Comcast Reviews in Michigan

Updated December 13, 2014
Updated December 13, 2014
2,333 Reviews
3.1
2,333 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,192 Ratings

Review Highlights

Pros
  • The ONLY pro to working at Comcast is the super cheap cable and Internet (in 172 reviews)

  • You get free cable service and free internet service with reduced rates on equipment (in 356 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 153 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 46 reviews)

More Highlights

91 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Nice and fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Traffic Controller in Plymouth, MI
    Former Employee - Field Traffic Controller in Plymouth, MI

    I worked at Comcast

    Pros

    Great atmosphere, great company benefits, easy work

    Cons

    Work gets repetitive and not challenging

    Advice to ManagementAdvice

    Great job with creating a diverse written environment

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great job. Lots of room for your strengths to how.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IP Tech Support Representative in Ann Arbor, MI
    Former Employee - IP Tech Support Representative in Ann Arbor, MI

    I worked at Comcast (more than 5 years)

    Pros

    Great local management team. Really enjoy working here.

    Cons

    Long work days and high stress

    Advice to ManagementAdvice

    You need to find ways to relieve your stress.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 3 people found this helpful  

    I'm neutral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Executive II in Plymouth, MI
    Former Employee - Customer Account Executive II in Plymouth, MI

    I worked at Comcast full-time (less than an year)

    Pros

    I made good money because I worked for it and deserved it but at least they paid out.

    Cons

    They found a person like me, hard working, strong closer, actually cared about the customer, expendable. For a minimal concern of office politics.

    Advice to ManagementAdvice

    A lot of favoritism and no on ever had a consistent idea of what was going on. I have to say I agree wholeheartedly with the earlier respondent. I could go on with my advise to managers but let's just say I am bitter and need to forgive. I hate when a good thing is stolen from me. I enjoyed the job for the most part however the management was ruthless in their approach to resolving issues.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    The ups and downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CAE in Sterling Heights, MI
    Current Employee - CAE in Sterling Heights, MI

    I have been working at Comcast full-time (more than 3 years)

    Pros

    The people are extremely friendly. Depending on who your supervisor is, certain ones will assist to the best of their ability to be the best. Benefits are great,401K, Stock options, and numerous other perks.

    Cons

    The information that you translate to the customers is never the same as the previous advisor the customer spoke with. To inconsistence with policies

    Advice to ManagementAdvice

    Training should be the same across the board, therefore the advisor would not seem incompetent.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Hard Work and High expections

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Sterling Heights, MI
    Former Employee - Customer Service Representative in Sterling Heights, MI

    I worked at Comcast full-time (more than an year)

    Pros

    Good money. Lots of energy and friendly people free cable

    Cons

    Shift changes, Tough goals set.

    Advice to ManagementAdvice

    To much micro management

    Recommends
    Neutral Outlook
  7. 3 people found this helpful  

    Great Product, Terrible Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Executive in Sterling Heights, MI
    Former Employee - Customer Account Executive in Sterling Heights, MI

    I worked at Comcast full-time (more than an year)

    Pros

    Product Discounts are wonderful and its a laid back environment

    Cons

    Office Culture is unprofessional and leadership poorly trained in customer service departments

    Advice to ManagementAdvice

    Check the training so you can provide your internal customers with accurate answers. It appears being second from last in customer service is something all the managers are proud of.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Great at first and with time became exhausting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative Sales in Plymouth, MI
    Current Employee - Customer Service Representative Sales in Plymouth, MI

    I have been working at Comcast full-time (more than 5 years)

    Pros

    Benefits and perks. Like discounted cable and high speed Internet.

    Cons

    Management acts like they care for their Sales people but in reality this is far from the truth.

    Advice to ManagementAdvice

    Pay fairly. Commission is supposed to motivate you to work harder. The current commission structure doesn't do that. The is the only sales environment that I have ever worked in where working overtime can lead to less commission.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Account Executive in Grand Rapids, MI
    Former Employee - Business Account Executive in Grand Rapids, MI

    I worked at Comcast full-time (more than an year)

    Pros

    Good company to work for

    Cons

    Quotas are high. Lots of pressure.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 5 people found this helpful  

    It was great in the old days

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Account Executive in Southfield, MI
    Former Employee - Business Account Executive in Southfield, MI

    I worked at Comcast full-time (more than 5 years)

    Pros

    I started working at Comcast in B2B Sales in 2005 and it was great. Made great money and had a lot of fun. Not so much anymore.

    Cons

    Too big and everyone is a number. Constantly change compensation plan so you make less money.

    Doesn't Recommend
    No opinion of CEO
  11. 1 person found this helpful  

    Why do people hate there ISP.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Executive in Ann Arbor, MI
    Former Employee - Customer Account Executive in Ann Arbor, MI

    I worked at Comcast full-time (more than an year)

    Pros

    Pay was decent and lots of free giveaways. The training was nice and had a good instructor.

    Cons

    Constantly getting yelled at by customers. Not getting much help from supervisors.

    Advice to ManagementAdvice

    Maybe not ask tech support to do sales. Also being told multiple times that comcast is a for profit company didn't help.

    Recommends
    Positive Outlook
    Disapproves of CEO

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